Business of IT – Applications (D336) Exam Questions with Fully Explained, Verified Answers | 2025/2026 Update

Business of IT – Applications (D336) Exam Questions with Fully Explained, Verified Answers | 2025/2026 Update 1. What customer information is needed to form a successful service strategy? Demographics Previous profitability Needs and goals Supple and demand - ANSWER Needs and goals? 2. Which process includes the scope for new services as well as potential changes for existing services? Service Strategy Service Design Service Transition Service Operation Continual Service Improvement - ANSWER Continual Service Improvement? 3. Services and processes are designed and plans are implemented to have better service management. - ANSWER Service Design 4. In order to have better service management in a service provider organization, you need to have a consistent__________________________ - ANSWER Service strategy 5. This stage includes the preparation of services and processes for the live environment - ANSWER Service Transition 6. At this stage, the organization is bound to service-level agreements with customers. - ANSWER Service Operation 7. At this stage, key performance indicators must be in place to determine whether the service is running optimally and the service owner must ensure that the service complies with the strategic targets linked to the particular IT service. - ANSWER Continual Service Improvement 8. What is the point of ITIL strategy? - ANSWER Align services with business strategy 9. Which ITIL 4 guiding principle promotes outcome-based thinking for practical results? Focus on value. Keep it simple and practical. Optimize and automate. Start where you are. - ANSWER Keep it simple and practical. 10. This principle eliminates anything that has no value, makes it easier to get to the objectives, and promotes outcome-based thinking. 11. Which statement is true regarding ITIL 4's deployment management practice? It is optimized for deploying full releases. It separates deployment from release. It is equivalent to ITIL 3's service asset and configuration management process. - ANSWER It separates deployment from release. 12. Where in the value chain do ITIL 4 practices apply? where they first became important in the plan activity in all value chain activities - ANSWER in all value chain activities 13. The practices and the outcomes they support are important in all value chain activities. 14. Which service value chain activity has product and service requirements as a key output? deliver and support improve engage plan - ANSWER engage 15. What is the first component of the ITIL 4 service value system? opportunity and demand guiding principles governance value - ANSWER guiding principles 16. What dimension of ITIL 4's service management covers knowledge management systems? organizations and people information and technology partners and suppliers value streams and processes - ANSWER information and technology 17. What is a guiding principle, according to the ITIL 4 framework? a prescriptive model defining what to do and how to do it for providing value to consumers a universal and enduring maxim that guides an organization through changing times and circumstances a descriptive model for providing suggestions on achieving desired outcomes a key practice required for implementing the Service Value Chain - ANSWER a universal and enduring maxim that guides an organization through changing times and circumstances 18. Which value is created from Governance, according to ITIL 4's Service Value System? Governance activities are performed by an organization to deliver products and services to consumers. Governance activities allow organizations to align their operations with strategic directions. Governance includes recommendations that can guide an organization through any circumstances. Governance provides resources for accomplishing an objective. - ANSWER Governance activities allow organizations to align their operations with strategic directions. 19. The Engage activity in ITIL 4's Service Value Chain would be mostly concerned with which of these outputs? contracts and agreement requirements information about new service components improvement opportunities and service portfolios user support tasks and service performance reports - ANSWER user support tasks and service performance reports 20. Jasmine is building a set of workflows to achieve an organization objective. Which ITIL 4 Service Management Dimension does this most closely align with? Information and Technology Partners and Suppliers Value Streams and Processes Organizations and People - ANSWER Value Streams and Processes 21. Which ITIL 4 practice is related to tracking any valuable component that contributes to the delivery of an IT product or service? Service Continuity Management IT Asset Management Relationship Management Release Management - ANSWER IT Asset Management First phase of ITIL Strategy - ANSWER Service Strategy