TEST BANK
THE POLICE MANAGER
9TH EDITION
CHAPTER NO. 01: A HISTORY AND PHILOSOPHY OF POLICE MANAGEMENT
1. According to the text, police managers must be skilled in:
a. Listening
b. Talking
c. Reading
*d. All of the above
2. According to the text, police manager’s duties are concerned with each of the following
except:
a. Facilities
b. People
c. Money
*d. Policy Formation
3. A study conducted by the Harvard School of Business identified three elements, common to
all successful managers in government and industry. They include:
a. The will to power
b. The will to manage
c. Empathy
*d. All of the above
4. Which of the following is not one of the four levels of an organization?
a. The element
b. The event
*c. The work shift
d. The system
,5. Which of the following is not considered one of the three major areas of the management
process?
a. Technical factors
*b. Union factors
c. Behavioral factors
d. Functional factors
6. Which acronym’s goal is defined by increasing cooperation and collective efficacy between
police officers and the citizens they serve?
a. (POP)
b. (TOP)
*c. (COP)
d. (UCR)
7. What technological advances play a major role in socially isolating police officers from the
communities they protect?
a. Radar
b. The radio
c. The automobile
*d. Both B and C
8. What was the response of some police agencies to poor community relations?
*a. Reinstituting foot patrol
b. Trying to reduce officer contact with citizens
c. Giving officers permission to work off-duty jobs
d. None of the above
9. According to the text, in which order did the history of management occur?
a. Human relations management, systems management, scientific management
b. Systems management, scientific management, human relations management
*c. Scientific management, human relations management, systems management
,d. None of the above
10. For which philosophical approach to management is Frederick Taylor given credit?
a. Systems management
*b. Scientific management
c. Human relations management
d. Management by objectives
11. Taylor places emphasis on the formal administrative structure, which of the following is not
a name of those administrative structures?
a. Chain of command
b. Authority
*c. Improvement of labor
d. Span of control
12. In 1935, Luther Gulick developed the acronym POSDCORB. What does this stand for?
a. Planning, organizing, supervising, delegating, coordinating, reasoning, belonging
b. Processing, solving, developing, coordinating, restructuring, belonging
*c. Planning, organizing, staffing, directing, coordinating, reporting, and budgeting
d. Political, organizations, designed, to solve, and correct, report, building
13. Who said there was a best method for each job?
*a. Frederick Taylor
b. Luther Gulick
c. Douglas McGregor
d. Abraham Maslow
14. There are four components that contribute to efficiency through scientific management.
Which of the following is not one of those components?
a. Division of labor
*b. Incentive pay
, c. Orderly arrangement of administrative units
d. The use of a small span of control
15. The informal organizational structure consists of:
a. The rumor process
b. Cliques
c. Informal status systems
*d. All of the above
16. Sears Roebuck’s flat organizational structure emphasized:
a. Scanning, analysis, response, and assessment
b. A command chain that limits interaction between officers and the chief to assess only pressing
issues
*c. Careful selection, training, and placement of new employees
d. Years of experience, education, and advancement of new employees
17. What is Abraham Maslow famous for developing?
a. The organizational hierarchy
b. Chain of command
c. Both a and B
*d. Hierarchy of needs
18. Douglas McGregor pointed out that the “soft” approach to management occasionally led to
employees:
a. Appreciating police managers more and as a result increased their respect
b. Delegate their duties onto other officers
*c. Expecting more and giving less in return
d. Understanding operations better and giving more in return
THE POLICE MANAGER
9TH EDITION
CHAPTER NO. 01: A HISTORY AND PHILOSOPHY OF POLICE MANAGEMENT
1. According to the text, police managers must be skilled in:
a. Listening
b. Talking
c. Reading
*d. All of the above
2. According to the text, police manager’s duties are concerned with each of the following
except:
a. Facilities
b. People
c. Money
*d. Policy Formation
3. A study conducted by the Harvard School of Business identified three elements, common to
all successful managers in government and industry. They include:
a. The will to power
b. The will to manage
c. Empathy
*d. All of the above
4. Which of the following is not one of the four levels of an organization?
a. The element
b. The event
*c. The work shift
d. The system
,5. Which of the following is not considered one of the three major areas of the management
process?
a. Technical factors
*b. Union factors
c. Behavioral factors
d. Functional factors
6. Which acronym’s goal is defined by increasing cooperation and collective efficacy between
police officers and the citizens they serve?
a. (POP)
b. (TOP)
*c. (COP)
d. (UCR)
7. What technological advances play a major role in socially isolating police officers from the
communities they protect?
a. Radar
b. The radio
c. The automobile
*d. Both B and C
8. What was the response of some police agencies to poor community relations?
*a. Reinstituting foot patrol
b. Trying to reduce officer contact with citizens
c. Giving officers permission to work off-duty jobs
d. None of the above
9. According to the text, in which order did the history of management occur?
a. Human relations management, systems management, scientific management
b. Systems management, scientific management, human relations management
*c. Scientific management, human relations management, systems management
,d. None of the above
10. For which philosophical approach to management is Frederick Taylor given credit?
a. Systems management
*b. Scientific management
c. Human relations management
d. Management by objectives
11. Taylor places emphasis on the formal administrative structure, which of the following is not
a name of those administrative structures?
a. Chain of command
b. Authority
*c. Improvement of labor
d. Span of control
12. In 1935, Luther Gulick developed the acronym POSDCORB. What does this stand for?
a. Planning, organizing, supervising, delegating, coordinating, reasoning, belonging
b. Processing, solving, developing, coordinating, restructuring, belonging
*c. Planning, organizing, staffing, directing, coordinating, reporting, and budgeting
d. Political, organizations, designed, to solve, and correct, report, building
13. Who said there was a best method for each job?
*a. Frederick Taylor
b. Luther Gulick
c. Douglas McGregor
d. Abraham Maslow
14. There are four components that contribute to efficiency through scientific management.
Which of the following is not one of those components?
a. Division of labor
*b. Incentive pay
, c. Orderly arrangement of administrative units
d. The use of a small span of control
15. The informal organizational structure consists of:
a. The rumor process
b. Cliques
c. Informal status systems
*d. All of the above
16. Sears Roebuck’s flat organizational structure emphasized:
a. Scanning, analysis, response, and assessment
b. A command chain that limits interaction between officers and the chief to assess only pressing
issues
*c. Careful selection, training, and placement of new employees
d. Years of experience, education, and advancement of new employees
17. What is Abraham Maslow famous for developing?
a. The organizational hierarchy
b. Chain of command
c. Both a and B
*d. Hierarchy of needs
18. Douglas McGregor pointed out that the “soft” approach to management occasionally led to
employees:
a. Appreciating police managers more and as a result increased their respect
b. Delegate their duties onto other officers
*c. Expecting more and giving less in return
d. Understanding operations better and giving more in return
