1
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) zl zl zl zl
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benefit to t
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he service technician?
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A) Maintenance reminder light reset procedures zl zl zl zl
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications zl zl
D) All of the above zl zl zl zl
Answer: D z l
Diff: 1 zl
Page Ref: 1 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1- z l
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair order
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.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that an
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accident could cause faults due to hidden damage. Technician B says that some faults could be rel
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ated to a previous repair. Which technician is correct?
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A) Technician A only zl zl
B) Technician B only zl zl
C) Both technicians A and B zl zl zl zl
D) Neither technician A nor B zl zl zl zl zl
Answer: C z l
Diff: 2 zl
Page Ref: 3 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1- z l
5 Explain why service records are important. 2017 ASE MAST:
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lA0.C.04 Review vehicle service history. zl zl zl zl
3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer zl
B) local dealer zl
C) federal government zl
D) state or local government zl zl zl zl
Answer: A z l
Diff: 1 zl
Page Ref: 2 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1-3 Describe vehicle recalls and campaigns. z l zl zl zl zl zl
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal eng
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ine operation, vehicle service history, service precautions, and technical service bulletins.
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2
Copyright © 2021 Pearson Education, Inc. zl zl zl zl zl
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
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A) vehicle manufacturer zl
B) local dealer zl
C) federal government zl
D) state or local government
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Answer: A z l
Diff: 1 zl
Page Ref: 2 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1-2 Explain the different types of service information.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal eng
zl zl z l zl zl zl zl zl zl zl zl zl
ine operation, vehicle service history, service precautions, and technical service bulletins.
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B z l
Diff: 1 zl
Page Ref: 4 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair order
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.
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the abovezl zl zl zl
Answer: D z l
Diff: 1 zl
Page Ref: 3 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identify
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ing information, customer concern, related service history, cause, and correction.
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician zl
B) service advisor zl
C) shop owner or designated warranty person
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D) Any of the abovezl zl zl zl
Answer: C z l
Diff: 1 zl
Page Ref: 3 zl zl zl
3
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identify
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ing information, customer concern, related service history, cause, and correction.
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4
Copyright © 2021 Pearson Education, Inc.
zl zl zl zl zl
VERIFIEDBRAINBOOSTER
Copyright © 2021 Pearson Education, Inc.
zl zl zl zl zl
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) zl zl zl zl
Chapter 1 Service Information, Work Orders, and Vehicle Identification
zl z l z l zl zl zl zl zl zl
1) What type of information is commonly included in the owner's manual that would be a benefit to t
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he service technician?
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A) Maintenance reminder light reset procedures zl zl zl zl
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications zl zl
D) All of the above zl zl zl zl
Answer: D z l
Diff: 1 zl
Page Ref: 1 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1- z l
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair order
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.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that an
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
accident could cause faults due to hidden damage. Technician B says that some faults could be rel
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ated to a previous repair. Which technician is correct?
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A) Technician A only zl zl
B) Technician B only zl zl
C) Both technicians A and B zl zl zl zl
D) Neither technician A nor B zl zl zl zl zl
Answer: C z l
Diff: 2 zl
Page Ref: 3 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1- z l
5 Explain why service records are important. 2017 ASE MAST:
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lA0.C.04 Review vehicle service history. zl zl zl zl
3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer zl
B) local dealer zl
C) federal government zl
D) state or local government zl zl zl zl
Answer: A z l
Diff: 1 zl
Page Ref: 2 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1-3 Describe vehicle recalls and campaigns. z l zl zl zl zl zl
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal eng
zl zl z l zl zl zl zl zl zl zl zl zl
ine operation, vehicle service history, service precautions, and technical service bulletins.
zl zl zl zl zl zl zl zl zl zl
2
Copyright © 2021 Pearson Education, Inc. zl zl zl zl zl
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
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A) vehicle manufacturer zl
B) local dealer zl
C) federal government zl
D) state or local government
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Answer: A z l
Diff: 1 zl
Page Ref: 2 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1-2 Explain the different types of service information.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal eng
zl zl z l zl zl zl zl zl zl zl zl zl
ine operation, vehicle service history, service precautions, and technical service bulletins.
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B z l
Diff: 1 zl
Page Ref: 4 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair order
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.
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the abovezl zl zl zl
Answer: D z l
Diff: 1 zl
Page Ref: 3 zl zl zl
Chapter Quiz: Yes zl z l
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identify
zl zl z l zl zl zl zl zl zl zl zl zl
ing information, customer concern, related service history, cause, and correction.
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician zl
B) service advisor zl
C) shop owner or designated warranty person
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D) Any of the abovezl zl zl zl
Answer: C z l
Diff: 1 zl
Page Ref: 3 zl zl zl
3
Copyright © 2021 Pearson Education, Inc.
zl zl zl zl zl
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identify
zl zl z l zl zl zl zl zl zl zl zl zl
ing information, customer concern, related service history, cause, and correction.
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4
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
