CORNERSTONE EXAM 5 | QUESTIONS AND ANSWERS | 2025/2026 UPDATE | WITH
COMPLETE SOLUTION!!
Who should initiate organizational change? - (ANSWER)Managers from all levels in the company
A merger or acquisition represents what type of change program? - (ANSWER)A structural change
program
If an organization isn't primed for transition, how might you help it become change-ready? -
(ANSWER)Encourage participative work in your unit
What is the first step of change management? - (ANSWER)Define the business problem
Is the following statement true or false? During a change initiative, managers should focus their
attention on generating near-term wins. - (ANSWER)True
An effective implementation plan: - (ANSWER)Is flexible and open to revision
What is the best way to communicate information about a change program to employees? -
(ANSWER)As often as necessary and in many ways possible
Is the following statement true or false? It is important to explain how people will be rewarded for
success in achieving a change. - (ANSWER)True
If an employee opposes your change program, what should your first response be? -
(ANSWER)Encourage him to express his thoughts and then listen to his concerns
Which of the following are examples of enabling structures? - (ANSWER)Training programs
What are the types of change? - (ANSWER)Structural change.
Cost cutting change
Process change
, CORNERSTONE EXAM 5 | QUESTIONS AND ANSWERS | 2025/2026 UPDATE | WITH
COMPLETE SOLUTION!!
Cultural change
Strategic purpose change
These programs attempt to reconfigure the organization in order to achieve greater overall
performance. Examples include mergers, acquisitions, consolidations, divestitures, promotions, layoffs,
or the arrival of a new leader. - (ANSWER)Structural change
These programs focus on the elimination of nonessential activities or on other methods for squeezing
costs out of operations—for example, headcount, expense, capital, or unit cost reductions; outsourcing;
partnering; creating industry alliances; or negotiating long term vendor contracts. - (ANSWER)cost
cutting change
These programs concentrate on altering how things get done. Examples include reengineering a process
or introducing a new technology. - (ANSWER)process change
These programs focus on a company's operating values, norms of behavior, and the relationship
between its management and employees. Shifting from command-and-control to participative
management or reorienting a company from an inwardly focused "product push" mentality to an
outward-looking customer focus are examples of cultural change. - (ANSWER)cultural change
These initiatives attempt to reinvent an organization by changing its strategic intent, core purpose, or
mission. Examples include shifting from selling individual products to selling complete solutions that add
value for the customer or expanding from local to global markets. - (ANSWER)strategic purpose change
What is a crisis? - (ANSWER)a crisis is a change—sudden or slowly evolving—that results in an urgent
problem that must be addressed immediately. A crisis can occur in many forms:
Life-threatening product defects are discovered
Computer hackers shut down a company's entire system and deny access to customers
A hard freeze destroys a region's citrus crops
A terrorist attack destroys lives and property
COMPLETE SOLUTION!!
Who should initiate organizational change? - (ANSWER)Managers from all levels in the company
A merger or acquisition represents what type of change program? - (ANSWER)A structural change
program
If an organization isn't primed for transition, how might you help it become change-ready? -
(ANSWER)Encourage participative work in your unit
What is the first step of change management? - (ANSWER)Define the business problem
Is the following statement true or false? During a change initiative, managers should focus their
attention on generating near-term wins. - (ANSWER)True
An effective implementation plan: - (ANSWER)Is flexible and open to revision
What is the best way to communicate information about a change program to employees? -
(ANSWER)As often as necessary and in many ways possible
Is the following statement true or false? It is important to explain how people will be rewarded for
success in achieving a change. - (ANSWER)True
If an employee opposes your change program, what should your first response be? -
(ANSWER)Encourage him to express his thoughts and then listen to his concerns
Which of the following are examples of enabling structures? - (ANSWER)Training programs
What are the types of change? - (ANSWER)Structural change.
Cost cutting change
Process change
, CORNERSTONE EXAM 5 | QUESTIONS AND ANSWERS | 2025/2026 UPDATE | WITH
COMPLETE SOLUTION!!
Cultural change
Strategic purpose change
These programs attempt to reconfigure the organization in order to achieve greater overall
performance. Examples include mergers, acquisitions, consolidations, divestitures, promotions, layoffs,
or the arrival of a new leader. - (ANSWER)Structural change
These programs focus on the elimination of nonessential activities or on other methods for squeezing
costs out of operations—for example, headcount, expense, capital, or unit cost reductions; outsourcing;
partnering; creating industry alliances; or negotiating long term vendor contracts. - (ANSWER)cost
cutting change
These programs concentrate on altering how things get done. Examples include reengineering a process
or introducing a new technology. - (ANSWER)process change
These programs focus on a company's operating values, norms of behavior, and the relationship
between its management and employees. Shifting from command-and-control to participative
management or reorienting a company from an inwardly focused "product push" mentality to an
outward-looking customer focus are examples of cultural change. - (ANSWER)cultural change
These initiatives attempt to reinvent an organization by changing its strategic intent, core purpose, or
mission. Examples include shifting from selling individual products to selling complete solutions that add
value for the customer or expanding from local to global markets. - (ANSWER)strategic purpose change
What is a crisis? - (ANSWER)a crisis is a change—sudden or slowly evolving—that results in an urgent
problem that must be addressed immediately. A crisis can occur in many forms:
Life-threatening product defects are discovered
Computer hackers shut down a company's entire system and deny access to customers
A hard freeze destroys a region's citrus crops
A terrorist attack destroys lives and property
