LECOM MGMT EXAM 2 (DR. SMITH)
QUESTIONS AND ANSWERS
POLC framework - Correct Answers -Planning
Organizing
Leading
Controlling
3 main communication functions in organizations - Correct Answers -Transmitting
information
Sharing emotions and feelings
Coordinating effort
Barriers of Communication - Correct Answers -Filtering,
Selective Perception,
Information Overload,
Emotional Disconnects,
Lack of Source Credibility,
Semantics,
Gender Differences,
Differences in meaning,
Biased Language,
Poor and Active Listening
High-context cultures - Correct Answers -rely on nonverbal and situational cues as well
as spoken or written words in communication
low-context culture - Correct Answers -a culture in which verbal communication is
expected to be explicit and is often interpreted literally
AHRQ - Correct Answers -Agency for Healthcare Research and Quality; one of the HHS
Operating Divisions
HHS - Correct Answers -U.S. Department of Health and Human Services
CAHPS - Correct Answers -Consumer Assessment of Healthcare Providers and
Systems
BCMA - Correct Answers -Bar Code Medical Administration
QUESTIONS AND ANSWERS
POLC framework - Correct Answers -Planning
Organizing
Leading
Controlling
3 main communication functions in organizations - Correct Answers -Transmitting
information
Sharing emotions and feelings
Coordinating effort
Barriers of Communication - Correct Answers -Filtering,
Selective Perception,
Information Overload,
Emotional Disconnects,
Lack of Source Credibility,
Semantics,
Gender Differences,
Differences in meaning,
Biased Language,
Poor and Active Listening
High-context cultures - Correct Answers -rely on nonverbal and situational cues as well
as spoken or written words in communication
low-context culture - Correct Answers -a culture in which verbal communication is
expected to be explicit and is often interpreted literally
AHRQ - Correct Answers -Agency for Healthcare Research and Quality; one of the HHS
Operating Divisions
HHS - Correct Answers -U.S. Department of Health and Human Services
CAHPS - Correct Answers -Consumer Assessment of Healthcare Providers and
Systems
BCMA - Correct Answers -Bar Code Medical Administration
