HRMN 3420 EXAM 1 STUDY GUIDE QUESTIONS AND ANSWERS
Chapter 1 - CORRECT ANSWER✅✅
Define Human Resource Management - CORRECT ANSWER✅✅The policies, practices, and systems that
influence employees' behavior, attitudes, and performance; leveraging human capital to meet the
organization's goals
Define Human Capital - CORRECT ANSWER✅✅The organization's employees, described in terms of
their training, experience, judgement, intelligence, relationships, and insight
Discuss the four principles of Human Resources - CORRECT ANSWER✅✅1. Human resources are
valuable. High-quality employees provide a
needed service as they perform many critical functions.
2. Human resources are rare in the sense that a person with high levels of the needed skills and
knowledge is not common. n organization may
spend months looking for a talented and experienced manager or technician.
3. Human resources cannot be imitated. o imitate human resources at a
high-performing competitor, you would have to figure out which
employees are providing the advantage and how. Then you would have
to recruit people who can do precisely the same thing and set up the systems that enable those people
to imitate your competitor.
4. Human resources have no good substitutes. When people are well
trained and highly motivated, they learn, develop their abilities, and
care about customers. It is difficult to imagine another resource that can
match committed and talented employees.
Understand the HR Maturity Model - CORRECT ANSWER✅✅
Chapter 2 - CORRECT ANSWER✅✅
Chapter 1 - CORRECT ANSWER✅✅
Define Human Resource Management - CORRECT ANSWER✅✅The policies, practices, and systems that
influence employees' behavior, attitudes, and performance; leveraging human capital to meet the
organization's goals
Define Human Capital - CORRECT ANSWER✅✅The organization's employees, described in terms of
their training, experience, judgement, intelligence, relationships, and insight
Discuss the four principles of Human Resources - CORRECT ANSWER✅✅1. Human resources are
valuable. High-quality employees provide a
needed service as they perform many critical functions.
2. Human resources are rare in the sense that a person with high levels of the needed skills and
knowledge is not common. n organization may
spend months looking for a talented and experienced manager or technician.
3. Human resources cannot be imitated. o imitate human resources at a
high-performing competitor, you would have to figure out which
employees are providing the advantage and how. Then you would have
to recruit people who can do precisely the same thing and set up the systems that enable those people
to imitate your competitor.
4. Human resources have no good substitutes. When people are well
trained and highly motivated, they learn, develop their abilities, and
care about customers. It is difficult to imagine another resource that can
match committed and talented employees.
Understand the HR Maturity Model - CORRECT ANSWER✅✅
Chapter 2 - CORRECT ANSWER✅✅
