N3632 Ch. 8 - Communication (Taylor Fundamentals of Nursing) Questions and Answers
Already Passed
What are the implications of the verbal components of communication in therapeutic
communication? - Answers - Vocabulary: making sure to use words the patient understands
- Credibility: using confidence, competence, and candor (among other qualities) to develop and
maintain the patient's trust
- Denotative and connotative meaning: make sure patient understands the CORRECT meaning
(avoid using terms or words with multiple meanings)
- Clarity & brevity
- Timing & relevance
- Pacing
- Intonation
What are the implications of the nonverbal components of communication in therapeutic
communication? - Answers - Appearance, posture, & gait: can convey professionalism; first
impressions are important
- Facial expressions, eye contact, & gestures: may reveal feelings; can convey interest & respect
but dependent on the patient's culture; may enhance communication or create own messages
- Sounds: multiple meanings (other nonverbal communication may clue nurse into the meaning)
- Territoriality, personal space: patients may act defensively if space is not respected; have
awareness to patient's personal space
What type of qualities, behaviors, and communication techniques affect professional
communication and relationships? - Answers
How does SBAR affect professional communication and relationships? - Answers
What are therapeutic communication techniques? - Answers
What are non-therapeutic communication techniques? - Answers
How do therapeutic communication techniques and non-therapeutic communication techniques
differ? - Answers
What strategies counteract disruptive professional behaviors? - Answers
What are the professional responsibilities of a nurse when using electronic communication? -
Answers
Already Passed
What are the implications of the verbal components of communication in therapeutic
communication? - Answers - Vocabulary: making sure to use words the patient understands
- Credibility: using confidence, competence, and candor (among other qualities) to develop and
maintain the patient's trust
- Denotative and connotative meaning: make sure patient understands the CORRECT meaning
(avoid using terms or words with multiple meanings)
- Clarity & brevity
- Timing & relevance
- Pacing
- Intonation
What are the implications of the nonverbal components of communication in therapeutic
communication? - Answers - Appearance, posture, & gait: can convey professionalism; first
impressions are important
- Facial expressions, eye contact, & gestures: may reveal feelings; can convey interest & respect
but dependent on the patient's culture; may enhance communication or create own messages
- Sounds: multiple meanings (other nonverbal communication may clue nurse into the meaning)
- Territoriality, personal space: patients may act defensively if space is not respected; have
awareness to patient's personal space
What type of qualities, behaviors, and communication techniques affect professional
communication and relationships? - Answers
How does SBAR affect professional communication and relationships? - Answers
What are therapeutic communication techniques? - Answers
What are non-therapeutic communication techniques? - Answers
How do therapeutic communication techniques and non-therapeutic communication techniques
differ? - Answers
What strategies counteract disruptive professional behaviors? - Answers
What are the professional responsibilities of a nurse when using electronic communication? -
Answers
