GLYNCO FLETC/FLETC BOP EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Intervene, take responsibility for resolving the situation,
Get both sides of the story - ANS What responsibilities do a correctional workers have to
keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - ANS What are the four main points to remember about
communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - ANS Your overall body language makes a big difference
and encouraging someone to talk to you what are some key things to remember?
Paraphrasing and reflecting - ANS What to techniques is involved in responding
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, During the convo - ANS When does paraphrasing occur?
At the end of the conversation - ANS When does summarizing occur?
Rephrasing the message in your own words - ANS What is paraphrasing?
Deals with emotions - ANS What is reflecting?
Way to go about getting information from someone - ANS What is probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information - ANS What
are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the other
party for clarification - ANS What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - ANS What are the steps on how to obtain closure?
How a person typically ask and interacts with others - ANS What are behavioral patterns?
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Intervene, take responsibility for resolving the situation,
Get both sides of the story - ANS What responsibilities do a correctional workers have to
keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - ANS What are the four main points to remember about
communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - ANS Your overall body language makes a big difference
and encouraging someone to talk to you what are some key things to remember?
Paraphrasing and reflecting - ANS What to techniques is involved in responding
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, During the convo - ANS When does paraphrasing occur?
At the end of the conversation - ANS When does summarizing occur?
Rephrasing the message in your own words - ANS What is paraphrasing?
Deals with emotions - ANS What is reflecting?
Way to go about getting information from someone - ANS What is probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information - ANS What
are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the other
party for clarification - ANS What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - ANS What are the steps on how to obtain closure?
How a person typically ask and interacts with others - ANS What are behavioral patterns?
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
