Quality Management Quiz STUDY GUIDE 2026
COMPLETE QUESTIONS WITH CORRECT DETAILED
ANSWERS || 100% GUARANTEED PASS <RECENT
VERSION>
1. What is the primary focus of Quality Assurance (QA) as opposed to Quality Control (QC)?
A) Identifying defects in finished products.
B) Preventing defects through improved processes.
C) Measuring outputs against standards.
D) Inspecting raw materials.
Answer: B) Preventing defects through improved processes.
2. The philosophy of "doing it right the first time" to eliminate costly rework is most closely
associated with which quality guru?
A) W. Edwards Deming
B) Joseph M. Juran
C) Philip B. Crosby
D) Kaoru Ishikawa
Answer: C) Philip B. Crosby
3. According to Deming's System of Profound Knowledge, which component requires
understanding that all work is part of a system with interdependent parts?
A) Appreciation for a system
B) Knowledge of variation
C) Theory of knowledge
D) Psychology
Answer: A) Appreciation for a system
4. Juran's Quality Trilogy consists of:
A) Plan, Do, Check, Act
B) Quality Planning, Quality Control, Quality Improvement
C) Cost of Prevention, Appraisal, Failure
D) Voice of Customer, Process, Employee
Answer: B) Quality Planning, Quality Control, Quality Improvement
5. The cost of inspection, testing, and audits is classified as:
A) Prevention Cost
,B) Appraisal Cost
C) Internal Failure Cost
D) External Failure Cost
Answer: B) Appraisal Cost
6. Who introduced the concept of the "14 Points for Management"?
A) Joseph M. Juran
B) W. Edwards Deming
C) Genichi Taguchi
D) Armand Feigenbaum
Answer: B) W. Edwards Deming
7. The "Fishbone Diagram" or "Ishikawa Diagram" is primarily used for:
A) Statistical process control
B) Identifying potential root causes of a problem
C) Prioritizing projects based on impact
D) Mapping the sequence of process steps
Answer: B) Identifying potential root causes of a problem
8. Taguchi's Loss Function conceptualizes that:
A) Quality is conformance to specifications.
B) Any deviation from the target value results in a loss to society.
C) Zero defects is the only acceptable goal.
D) Loss occurs only when a product is outside specification limits.
Answer: B) Any deviation from the target value results in a loss to society.
9. "Total Quality Management (TQM) is primarily characterized by:
A) A focus solely on manufacturing quality.
B) An organization-wide effort driven by top management.
C) A department responsible for quality checks.
D) A technique for supplier certification.
Answer: B) An organization-wide effort driven by top management.
10. Feigenbaum's key contribution was popularizing the term:
A) Zero Defects
B) Total Quality Control
C) Quality Circles
D) Poka-Yoke
Answer: B) Total Quality Control
,11. Which guru is most associated with the concept of "Quality Circles"?
A) Kaoru Ishikawa
B) Philip Crosby
C) Genichi Taguchi
D) Walter Shewhart
Answer: A) Kaoru Ishikawa
12. The PDCA (Plan-Do-Check-Act) cycle was developed by:
A) Juran and Deming
B) Shewhart and Deming
C) Crosby and Ishikawa
D) Feigenbaum and Taguchi
Answer: B) Shewhart and Deming
13. Which cost of quality is considered the most expensive?
A) Prevention Costs
B) Appraisal Costs
C) Internal Failure Costs
D) External Failure Costs
Answer: D) External Failure Costs
14. "Fitness for Use" is a definition of quality coined by:
A) Philip Crosby
B) Joseph Juran
C) W. Edwards Deming
D) ISO 9000
Answer: B) Joseph Juran
15. A control chart is a tool used in which part of Juran's Trilogy?
A) Quality Planning
B) Quality Control
C) Quality Improvement
D) Quality Policy
Answer: B) Quality Control
16. Which concept states that 80% of problems are caused by 20% of the causes?
A) The PDCA Cycle
B) The Pareto Principle
C) The Hawthorne Effect
, D) The Peter Principle
Answer: B) The Pareto Principle
17. Deming argued that the majority of quality problems are the responsibility of:
A) Front-line workers
B) The quality control department
C) Management and the system
D) External suppliers
Answer: C) Management and the system
18. The primary purpose of a "Poka-Yoke" device is to:
A) Measure process capability
B) Mistake-proof a process to prevent errors
C) Analyze the frequency of defects
D) Benchmark against competitors
Answer: B) Mistake-proof a process to prevent errors
19. "Conformance to Requirements" is the definition of quality according to:
A) ISO 9001
B) Philip Crosby
C) Genichi Taguchi
D) Armand Feigenbaum
Answer: B) Philip Crosby
20. Which approach involves comparing an organization's processes to best practices from
other industries?
A) Benchmarking
B) Brainstorming
C) Balridge Award Criteria
D) Balanced Scorecard
Answer: A) Benchmarking
Section B: ISO 9000 & Quality Standards (Questions 21-35)
21. The ISO 9000 family of standards is primarily concerned with:
A) Environmental Management
B) Quality Management Systems
C) Occupational Health and Safety
COMPLETE QUESTIONS WITH CORRECT DETAILED
ANSWERS || 100% GUARANTEED PASS <RECENT
VERSION>
1. What is the primary focus of Quality Assurance (QA) as opposed to Quality Control (QC)?
A) Identifying defects in finished products.
B) Preventing defects through improved processes.
C) Measuring outputs against standards.
D) Inspecting raw materials.
Answer: B) Preventing defects through improved processes.
2. The philosophy of "doing it right the first time" to eliminate costly rework is most closely
associated with which quality guru?
A) W. Edwards Deming
B) Joseph M. Juran
C) Philip B. Crosby
D) Kaoru Ishikawa
Answer: C) Philip B. Crosby
3. According to Deming's System of Profound Knowledge, which component requires
understanding that all work is part of a system with interdependent parts?
A) Appreciation for a system
B) Knowledge of variation
C) Theory of knowledge
D) Psychology
Answer: A) Appreciation for a system
4. Juran's Quality Trilogy consists of:
A) Plan, Do, Check, Act
B) Quality Planning, Quality Control, Quality Improvement
C) Cost of Prevention, Appraisal, Failure
D) Voice of Customer, Process, Employee
Answer: B) Quality Planning, Quality Control, Quality Improvement
5. The cost of inspection, testing, and audits is classified as:
A) Prevention Cost
,B) Appraisal Cost
C) Internal Failure Cost
D) External Failure Cost
Answer: B) Appraisal Cost
6. Who introduced the concept of the "14 Points for Management"?
A) Joseph M. Juran
B) W. Edwards Deming
C) Genichi Taguchi
D) Armand Feigenbaum
Answer: B) W. Edwards Deming
7. The "Fishbone Diagram" or "Ishikawa Diagram" is primarily used for:
A) Statistical process control
B) Identifying potential root causes of a problem
C) Prioritizing projects based on impact
D) Mapping the sequence of process steps
Answer: B) Identifying potential root causes of a problem
8. Taguchi's Loss Function conceptualizes that:
A) Quality is conformance to specifications.
B) Any deviation from the target value results in a loss to society.
C) Zero defects is the only acceptable goal.
D) Loss occurs only when a product is outside specification limits.
Answer: B) Any deviation from the target value results in a loss to society.
9. "Total Quality Management (TQM) is primarily characterized by:
A) A focus solely on manufacturing quality.
B) An organization-wide effort driven by top management.
C) A department responsible for quality checks.
D) A technique for supplier certification.
Answer: B) An organization-wide effort driven by top management.
10. Feigenbaum's key contribution was popularizing the term:
A) Zero Defects
B) Total Quality Control
C) Quality Circles
D) Poka-Yoke
Answer: B) Total Quality Control
,11. Which guru is most associated with the concept of "Quality Circles"?
A) Kaoru Ishikawa
B) Philip Crosby
C) Genichi Taguchi
D) Walter Shewhart
Answer: A) Kaoru Ishikawa
12. The PDCA (Plan-Do-Check-Act) cycle was developed by:
A) Juran and Deming
B) Shewhart and Deming
C) Crosby and Ishikawa
D) Feigenbaum and Taguchi
Answer: B) Shewhart and Deming
13. Which cost of quality is considered the most expensive?
A) Prevention Costs
B) Appraisal Costs
C) Internal Failure Costs
D) External Failure Costs
Answer: D) External Failure Costs
14. "Fitness for Use" is a definition of quality coined by:
A) Philip Crosby
B) Joseph Juran
C) W. Edwards Deming
D) ISO 9000
Answer: B) Joseph Juran
15. A control chart is a tool used in which part of Juran's Trilogy?
A) Quality Planning
B) Quality Control
C) Quality Improvement
D) Quality Policy
Answer: B) Quality Control
16. Which concept states that 80% of problems are caused by 20% of the causes?
A) The PDCA Cycle
B) The Pareto Principle
C) The Hawthorne Effect
, D) The Peter Principle
Answer: B) The Pareto Principle
17. Deming argued that the majority of quality problems are the responsibility of:
A) Front-line workers
B) The quality control department
C) Management and the system
D) External suppliers
Answer: C) Management and the system
18. The primary purpose of a "Poka-Yoke" device is to:
A) Measure process capability
B) Mistake-proof a process to prevent errors
C) Analyze the frequency of defects
D) Benchmark against competitors
Answer: B) Mistake-proof a process to prevent errors
19. "Conformance to Requirements" is the definition of quality according to:
A) ISO 9001
B) Philip Crosby
C) Genichi Taguchi
D) Armand Feigenbaum
Answer: B) Philip Crosby
20. Which approach involves comparing an organization's processes to best practices from
other industries?
A) Benchmarking
B) Brainstorming
C) Balridge Award Criteria
D) Balanced Scorecard
Answer: A) Benchmarking
Section B: ISO 9000 & Quality Standards (Questions 21-35)
21. The ISO 9000 family of standards is primarily concerned with:
A) Environmental Management
B) Quality Management Systems
C) Occupational Health and Safety
