Station Agent Exam 3 Questions and
CORRECT Answers
What do you do if you get a report of a lost child? - CORRECT ANSWER 1) Obtain
info. @where and how the child was lost.
2) Try to determine if the child may be in the station or on a train.
3) Immediately comtact Comspec @ O.C.C or BPS.
4) Provide a detailed descriptiion including: Gender, Age, Ethnicity, Name, Clothing, Special
comditions, and relationship to reporting party.
When dialing 911 from a station's pay phone, who will answer the call? - CORRECT
ANSWER BPS will answer the call.
Unless calls are placed from Embarcadero-24th street, then SFPD will answer the call.
What is a Service Animal? - CORRECT ANSWER An animal that is individually
trained to perform a task for a person with a disability.
What is required if you want to sell anything on District Property? - CORRECT
ANSWER 1) You must be in the Free area. You need a Concession's Permit from BRt's
Real Estate Services / Department: Right of way Management Division, Ext. # 6882
How would a request for a Special Tours be handled? - CORRECT ANSWER S/A
must refer all customers inquiries regarding Tours to the Govt. and Community Relations
Dept. @ ext. 6235
Are people allowed to sell items at the station. - CORRECT ANSWER * They must
have Written Authorization from Right of Way Management Dept. Real Estate at ext.: 6882
May Patrons smoke in the Free Area? - CORRECT ANSWER No. Smoking is
prohibited within 25 feet of any Public entrance.
,What do you do if the Media arrives @ your station to covering News Event? - CORRECT
ANSWER Contact Communication department @ ext.# 7110.
If they arrive outside of normal business hours, the as/A shall contact the O.C.C Manager @
ext. 4152.
What is the procedure to follow if Media Personnel requests access to District Property? -
CORRECT ANSWER Verify that the crew has a Letter of Authorization from the
Communication's Department.
How do you handle a person using an altered ticket? - CORRECT ANSWER * Make a
reasonable attempt to retain the ticket for evidence for BPS
* Contact BPS to explain the situation
* Write a U. O.R and include ID and info. of situation
*'Fax U.O.R to Line Foreworker
What are the steps to follow when you witness someone using a Discount ticket improperly?
- CORRECT ANSWER * Use good judgment to determine if the customer has made
an honest mistake.
* Advise the customer on correct use of ticket
* Try to make a reasonable attempt to confiscate
* If confiscated, complete a U.O.R
* Advise the customer to buy a blue ticket
* Attempt to collect a fare for ride taken (Refund/Payment form should be completed)
* Avoid altercations
, * Allow customer to exit
* Contact BPS and T.S
What should you avoid doing if you observe someone using a discount ticket improperly) -
CORRECT ANSWER Never imply the person is being accused of an illegal act.
AFC Colors: - CORRECT ANSWER Green= Normal ( In service)
Gray= Offline
Yellow: Warning ( ex.: Low Stock, but still In service)
Orange= Out of Service
Red = Alarm
Black = Indicates Aisle Dierction
How should a S/A handle a repeat Fare evader? - CORRECT ANSWER * Contact BPS
* Explain the situation and details
* Complete a U.O.R providing as many details as possible
How do you define a repeat Fare evader? - CORRECT ANSWER * Individuals who
repeatedly try to ride BART:
Without a valid form of payment
Underpaid funds
CORRECT Answers
What do you do if you get a report of a lost child? - CORRECT ANSWER 1) Obtain
info. @where and how the child was lost.
2) Try to determine if the child may be in the station or on a train.
3) Immediately comtact Comspec @ O.C.C or BPS.
4) Provide a detailed descriptiion including: Gender, Age, Ethnicity, Name, Clothing, Special
comditions, and relationship to reporting party.
When dialing 911 from a station's pay phone, who will answer the call? - CORRECT
ANSWER BPS will answer the call.
Unless calls are placed from Embarcadero-24th street, then SFPD will answer the call.
What is a Service Animal? - CORRECT ANSWER An animal that is individually
trained to perform a task for a person with a disability.
What is required if you want to sell anything on District Property? - CORRECT
ANSWER 1) You must be in the Free area. You need a Concession's Permit from BRt's
Real Estate Services / Department: Right of way Management Division, Ext. # 6882
How would a request for a Special Tours be handled? - CORRECT ANSWER S/A
must refer all customers inquiries regarding Tours to the Govt. and Community Relations
Dept. @ ext. 6235
Are people allowed to sell items at the station. - CORRECT ANSWER * They must
have Written Authorization from Right of Way Management Dept. Real Estate at ext.: 6882
May Patrons smoke in the Free Area? - CORRECT ANSWER No. Smoking is
prohibited within 25 feet of any Public entrance.
,What do you do if the Media arrives @ your station to covering News Event? - CORRECT
ANSWER Contact Communication department @ ext.# 7110.
If they arrive outside of normal business hours, the as/A shall contact the O.C.C Manager @
ext. 4152.
What is the procedure to follow if Media Personnel requests access to District Property? -
CORRECT ANSWER Verify that the crew has a Letter of Authorization from the
Communication's Department.
How do you handle a person using an altered ticket? - CORRECT ANSWER * Make a
reasonable attempt to retain the ticket for evidence for BPS
* Contact BPS to explain the situation
* Write a U. O.R and include ID and info. of situation
*'Fax U.O.R to Line Foreworker
What are the steps to follow when you witness someone using a Discount ticket improperly?
- CORRECT ANSWER * Use good judgment to determine if the customer has made
an honest mistake.
* Advise the customer on correct use of ticket
* Try to make a reasonable attempt to confiscate
* If confiscated, complete a U.O.R
* Advise the customer to buy a blue ticket
* Attempt to collect a fare for ride taken (Refund/Payment form should be completed)
* Avoid altercations
, * Allow customer to exit
* Contact BPS and T.S
What should you avoid doing if you observe someone using a discount ticket improperly) -
CORRECT ANSWER Never imply the person is being accused of an illegal act.
AFC Colors: - CORRECT ANSWER Green= Normal ( In service)
Gray= Offline
Yellow: Warning ( ex.: Low Stock, but still In service)
Orange= Out of Service
Red = Alarm
Black = Indicates Aisle Dierction
How should a S/A handle a repeat Fare evader? - CORRECT ANSWER * Contact BPS
* Explain the situation and details
* Complete a U.O.R providing as many details as possible
How do you define a repeat Fare evader? - CORRECT ANSWER * Individuals who
repeatedly try to ride BART:
Without a valid form of payment
Underpaid funds
