Station Agent EDS Exam Questions and
CORRECT Answers
Name 4 of the 8 key actions for Quality Customer Service - CORRECT ANSWER 1)
Be Respectful
2) Wear the BART professional uniform w name badge
3) Be attentive
4) Proactive assistance to passengers w special needs
5) Proactive assistance at the vendors and gates, esp w a lrg group of passengers
6) Having info readily available, including knowledge of other transit systems serving your
station
7) Maintain the booth environment by keeping it neat, well stocked, well lit, etc
8) Monitor all areas of the station for any problems that may arise on your shift and attend to
them promptly
Full Uniform includes (8) - CORRECT ANSWER 1) Complete set of SA keys
2) District-issued name tag (left chest or attached to district lanyard)
3) Bart picture ID
4) Access ID Card for BART facilities and TCDs
5) assigned operational and fully-charged trunk radio
6) AFC access card
7) refund/payment forms
8) OR&app
Station Agents who cannot report for work must call at least ______ minutes prior to their
designated reporting time as per CBA. - CORRECT ANSWER 45
Access Authorization is ... - CORRECT ANSWER Formal authorization to a Roadway
Worker for access to an Access Authorization area by the Control Center having jurisdiction
and requires the completion of the Access Authorization Form. Requires a formal check-in
with the Control Center having jurisdiction whereby the requester either 1) meets face-to-face
, with the Control Center having jurisdiction for request or 2) requests for such authorization
on the radio. The requester shall use one of these two methods to cancel the Access
Authorization and check-out after physically clearing the Access Authorization Area.
Define Accident - CORRECT ANSWER An unforeseen event or occurrence which
results in injury or property damage.
Define Authorization - CORRECT ANSWER Permission, from an appropriate Control
Center or authority having jurisdiction, to perform a specified task or movement.
Define Blanket Work Area - CORRECT ANSWER A mainline track area, which is
assigned to the Blanket Area Supervisor by the OCC, for the exclusive purpose of performing
maintenance.
What is a Blue Light Station? (4) - CORRECT ANSWER An emergency panel
containing a third rail trip button, an emergency telephone, a 120V AC outlet, and in
underground trackways, a fire extinguisher.
Define Clear of Track - CORRECT ANSWER A location with at least 72 inches/6 feet
between you and the nearest running rail. These dimensions are for straight track; on curved
track, additional clearance needs to be added for car body overhang.
Define Clock Time - CORRECT ANSWER Authorized increment of time to perform a
specific task.
Define De-Energize - CORRECT ANSWER To disconnect an electrical device from its
operating current.
Define Emergency - CORRECT ANSWER Any incident threatening life safety or
causing damage which threatens life safety in any BART facility or on the right-of-way.
What is an Emergency Third Rail Trip? - CORRECT ANSWER A hard-wired system
that instantly de-energizes a section of third rail when the button is activated.
CORRECT Answers
Name 4 of the 8 key actions for Quality Customer Service - CORRECT ANSWER 1)
Be Respectful
2) Wear the BART professional uniform w name badge
3) Be attentive
4) Proactive assistance to passengers w special needs
5) Proactive assistance at the vendors and gates, esp w a lrg group of passengers
6) Having info readily available, including knowledge of other transit systems serving your
station
7) Maintain the booth environment by keeping it neat, well stocked, well lit, etc
8) Monitor all areas of the station for any problems that may arise on your shift and attend to
them promptly
Full Uniform includes (8) - CORRECT ANSWER 1) Complete set of SA keys
2) District-issued name tag (left chest or attached to district lanyard)
3) Bart picture ID
4) Access ID Card for BART facilities and TCDs
5) assigned operational and fully-charged trunk radio
6) AFC access card
7) refund/payment forms
8) OR&app
Station Agents who cannot report for work must call at least ______ minutes prior to their
designated reporting time as per CBA. - CORRECT ANSWER 45
Access Authorization is ... - CORRECT ANSWER Formal authorization to a Roadway
Worker for access to an Access Authorization area by the Control Center having jurisdiction
and requires the completion of the Access Authorization Form. Requires a formal check-in
with the Control Center having jurisdiction whereby the requester either 1) meets face-to-face
, with the Control Center having jurisdiction for request or 2) requests for such authorization
on the radio. The requester shall use one of these two methods to cancel the Access
Authorization and check-out after physically clearing the Access Authorization Area.
Define Accident - CORRECT ANSWER An unforeseen event or occurrence which
results in injury or property damage.
Define Authorization - CORRECT ANSWER Permission, from an appropriate Control
Center or authority having jurisdiction, to perform a specified task or movement.
Define Blanket Work Area - CORRECT ANSWER A mainline track area, which is
assigned to the Blanket Area Supervisor by the OCC, for the exclusive purpose of performing
maintenance.
What is a Blue Light Station? (4) - CORRECT ANSWER An emergency panel
containing a third rail trip button, an emergency telephone, a 120V AC outlet, and in
underground trackways, a fire extinguisher.
Define Clear of Track - CORRECT ANSWER A location with at least 72 inches/6 feet
between you and the nearest running rail. These dimensions are for straight track; on curved
track, additional clearance needs to be added for car body overhang.
Define Clock Time - CORRECT ANSWER Authorized increment of time to perform a
specific task.
Define De-Energize - CORRECT ANSWER To disconnect an electrical device from its
operating current.
Define Emergency - CORRECT ANSWER Any incident threatening life safety or
causing damage which threatens life safety in any BART facility or on the right-of-way.
What is an Emergency Third Rail Trip? - CORRECT ANSWER A hard-wired system
that instantly de-energizes a section of third rail when the button is activated.
