IBA final exam with 100% Correct Question
and Answers | Verified |Latest 2025|Latest 2026
release|
1. **Question:** What are the three scales of the culture map reviewed in class?
**Answer:** Communication, Evaluating, Persuasion.
2. **Question:** What are the two criteria for the communicating scale?
**Answer:** Low context and high context.
3. **Question:** What is low context communication?
**Answer:** Good communication is precise, simple, and clear. Messages are
expressed and understood at face value. Repetition is appreciated if it helps clarify
the communication.
4. **Question:** What is high context communication?
**Answer:** Good communication is sophisticated, nuanced, and layered.
Messages are both spoken and read between the lines. Messages are often implied
but not plainly expressed.
5. **Question:** What is an example of gap in communication for the author?
**Answer:** Hotel concierge helping her find Swagat.
6. **Question:** Rank our countries from lowest context to highest context.
**Answer:** US, Germany, Mexico.
7. **Question:** What are the strategies for working with people from higher
context cultures?
1
, **Answer:** - listen more carefully; - ask open ended questions; - resist the urge
to speak too much; - do not form opinions too quickly/ask for clarification; - avoid
repeating yourself; - use self-deprecation and humor to reduce tension and seek
help respectfully.
8. **Question:** What are the strategies for working with people from lower
context cultures?
**Answer:** a. Be clear, direct, and transparent. b. Explain your intentions
openly. c. Avoid excessive politeness that might be seen as vagueness. d. Confirm
understanding by summarizing key points in conversation and following up in
writing. e. Ask for clarification if unsure—don't assume or interpret between the
lines.
9. **Question:** What is the toughest scenario for multicultural collaboration?
**Answer:** two high context cultures.
10. **Question:** What is the strategy for multicultural collaboration?
**Answer:** multicultural teams need low context processes.
11. **Question:** Pedro Galvez’s strategy for multicultural collaboration?
**Answer:** •One person would recap the key points orally, with the task
rotating from one team member to another. •Each person would summarize orally
what he would do next. •One person would send out a written recap, again on a
rotating basis.
12. **Question:** When should we put things into writing for communication?
**Answer:** The more low context the culture, the more people have a
tendency to put everything into writing.
13. **Question:** What are the two ends of the evaluating scale?
**Answer:** Direct negative feedback and indirect negative feedback.
2
,14. **Question:** Define direct negative feedback.
**Answer:** Direct negative feedback to a colleague is provided frankly,
bluntly, honestly. Negative messages stand alone, not softened by positive ones.
Absolute descriptors are often used (totally inappropriate, completely
unprofessional) when criticizing. Criticism may be given to an individual in front
of a group.
15. **Question:** Define indirect negative feedback.
**Answer:** Negative feedback to a colleague is provided softly, subtly,
diplomatically. Positive messages are used to wrap negative ones. Qualifying
descriptors are often used (sort of inappropriate, slightly unprofessional) when
criticizing. Criticism is given only in private.
16. **Question:** What is an upgrader for evaluation?
**Answer:** They intensify criticism and are common in direct cultures like the
US.
17. **Question:** What are downgraders?
**Answer:** They soften criticism and are typical in more indirect cultures,
such as the Philippines or the UK.
18. **Question:** Rank our three countries from direct negative feedback to
indirect negative feedback.
**Answer:** Germany, US, Mexico.
19. **Question:** What is quadrant A? What country is in there?
**Answer:** Low context and direct negative feedback / Germany.
20. **Question:** How to deal with countries in quadrant A?
3
, **Answer:** Do not try to be like them - accept criticism in a positive manner
and do not give criticism like them. Only use one upgrader at a time.
21. **Question:** What is Quadrant B? What Country is in there?
**Answer:** High Context and direct negative feedback / none of the three -
Israel.
22. **Question:** What to do when dealing with Quadrant B?
**Answer:** i. Cultures like Russia's may blend indirect general
communication with very direct evaluation styles, especially in hierarchical
settings or with strangers. ii. Cultural awareness helps avoid misunderstandings—
knowing your "communication illness" is half the cure. III. Adjusting tone (e.g.,
using downgraders instead of blunt criticism) can vastly improve cross-cultural
collaboration.
23. **Question:** What is Quadrant C? What country is on it?
**Answer:** Low context and indirect negative feedback / US.
24. **Question:** How to deal with countries in Quadrant C?
**Answer:** - when providing an evaluation, be explicit and low context with
both positive and negative feedback; - try, over time, to be balanced in the amount
of positive and negative feedback you give; - frame your behavior in cultural
terms.
25. **Question:** What is Quadrant D? What country is in it?
**Answer:** High Context and Indirect Negative Feedback / Mexico.
26. **Question:** How to deal with Quadrant D?
**Answer:** - Do not give feedback to an individual in front of a group; - blur
the message (give the feedback slowly, over a period of time, so that it gradually
4
and Answers | Verified |Latest 2025|Latest 2026
release|
1. **Question:** What are the three scales of the culture map reviewed in class?
**Answer:** Communication, Evaluating, Persuasion.
2. **Question:** What are the two criteria for the communicating scale?
**Answer:** Low context and high context.
3. **Question:** What is low context communication?
**Answer:** Good communication is precise, simple, and clear. Messages are
expressed and understood at face value. Repetition is appreciated if it helps clarify
the communication.
4. **Question:** What is high context communication?
**Answer:** Good communication is sophisticated, nuanced, and layered.
Messages are both spoken and read between the lines. Messages are often implied
but not plainly expressed.
5. **Question:** What is an example of gap in communication for the author?
**Answer:** Hotel concierge helping her find Swagat.
6. **Question:** Rank our countries from lowest context to highest context.
**Answer:** US, Germany, Mexico.
7. **Question:** What are the strategies for working with people from higher
context cultures?
1
, **Answer:** - listen more carefully; - ask open ended questions; - resist the urge
to speak too much; - do not form opinions too quickly/ask for clarification; - avoid
repeating yourself; - use self-deprecation and humor to reduce tension and seek
help respectfully.
8. **Question:** What are the strategies for working with people from lower
context cultures?
**Answer:** a. Be clear, direct, and transparent. b. Explain your intentions
openly. c. Avoid excessive politeness that might be seen as vagueness. d. Confirm
understanding by summarizing key points in conversation and following up in
writing. e. Ask for clarification if unsure—don't assume or interpret between the
lines.
9. **Question:** What is the toughest scenario for multicultural collaboration?
**Answer:** two high context cultures.
10. **Question:** What is the strategy for multicultural collaboration?
**Answer:** multicultural teams need low context processes.
11. **Question:** Pedro Galvez’s strategy for multicultural collaboration?
**Answer:** •One person would recap the key points orally, with the task
rotating from one team member to another. •Each person would summarize orally
what he would do next. •One person would send out a written recap, again on a
rotating basis.
12. **Question:** When should we put things into writing for communication?
**Answer:** The more low context the culture, the more people have a
tendency to put everything into writing.
13. **Question:** What are the two ends of the evaluating scale?
**Answer:** Direct negative feedback and indirect negative feedback.
2
,14. **Question:** Define direct negative feedback.
**Answer:** Direct negative feedback to a colleague is provided frankly,
bluntly, honestly. Negative messages stand alone, not softened by positive ones.
Absolute descriptors are often used (totally inappropriate, completely
unprofessional) when criticizing. Criticism may be given to an individual in front
of a group.
15. **Question:** Define indirect negative feedback.
**Answer:** Negative feedback to a colleague is provided softly, subtly,
diplomatically. Positive messages are used to wrap negative ones. Qualifying
descriptors are often used (sort of inappropriate, slightly unprofessional) when
criticizing. Criticism is given only in private.
16. **Question:** What is an upgrader for evaluation?
**Answer:** They intensify criticism and are common in direct cultures like the
US.
17. **Question:** What are downgraders?
**Answer:** They soften criticism and are typical in more indirect cultures,
such as the Philippines or the UK.
18. **Question:** Rank our three countries from direct negative feedback to
indirect negative feedback.
**Answer:** Germany, US, Mexico.
19. **Question:** What is quadrant A? What country is in there?
**Answer:** Low context and direct negative feedback / Germany.
20. **Question:** How to deal with countries in quadrant A?
3
, **Answer:** Do not try to be like them - accept criticism in a positive manner
and do not give criticism like them. Only use one upgrader at a time.
21. **Question:** What is Quadrant B? What Country is in there?
**Answer:** High Context and direct negative feedback / none of the three -
Israel.
22. **Question:** What to do when dealing with Quadrant B?
**Answer:** i. Cultures like Russia's may blend indirect general
communication with very direct evaluation styles, especially in hierarchical
settings or with strangers. ii. Cultural awareness helps avoid misunderstandings—
knowing your "communication illness" is half the cure. III. Adjusting tone (e.g.,
using downgraders instead of blunt criticism) can vastly improve cross-cultural
collaboration.
23. **Question:** What is Quadrant C? What country is on it?
**Answer:** Low context and indirect negative feedback / US.
24. **Question:** How to deal with countries in Quadrant C?
**Answer:** - when providing an evaluation, be explicit and low context with
both positive and negative feedback; - try, over time, to be balanced in the amount
of positive and negative feedback you give; - frame your behavior in cultural
terms.
25. **Question:** What is Quadrant D? What country is in it?
**Answer:** High Context and Indirect Negative Feedback / Mexico.
26. **Question:** How to deal with Quadrant D?
**Answer:** - Do not give feedback to an individual in front of a group; - blur
the message (give the feedback slowly, over a period of time, so that it gradually
4
