WGU C215 OA OPERATIONS MANAGEMENT
OBJECTIVE ASSESSMENT MASTER REVIEW
EXAM 2026
◉ 4 Costs of Quality. Answer: 1. prevention costs
2. appraisal costs
3. internal failure costs
4. external failure costs
◉ Philosophy of The Quality Management (TQM). Answer: 1.
customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
◉ 7 quality control tools. Answer: 1. cause and effect
2. flow chart
3. checklist
,4. control chart
5. scatter diagram
6. pareto chart
7. histogram
◉ What quality tool identifies problems based on importance?.
Answer: Pareto chart
◉ What quality tool used diagrams or fishbones?. Answer: Cause
and effect
◉ What quality tool is used to evaluate that a process is operating
within it's set expectations?. Answer: control chart
◉ What quality tool visualizes how 2 variables are related to each
other?. Answer: scatter diagram
◉ What quality tool shows the frequency of distribution of observed
values of a variable?. Answer: histogram
◉ Malcom Baldride National Quality Award. Answer: given to
companies that demonstrate quality excellence and establish best
practice standards in the industry
, ◉ Deming Prize. Answer: Japanese award given to companies to
recognize efforts in quality improvement
◉ ISO 9000 standards. Answer: Represent an international
consensus of what constitutes effective quality management as
outlined by the International Organization for Standardization (ISO).
◉ ISO 26000 standards. Answer: provide guidance on how
businesses and other organizations can be socially responsible.
Although compliance is not required, compliance could improve
relationships with suppliers, regulators, customers, and other
stakeholders.
◉ ISO 14000 Standards. Answer: A set of environmental guidelines
established by the International Organization for Standardization
that are recognized as the global standard for environmental
management. Certification by this organization to standards is
acknowledged in the industry as benchmark achievement.
◉ What is marketing's effect on TQM across the organization?.
Answer: critical role in providing key inputs that make TWM a
success by understanding customers and accurately passing them
information
◉ What is finance's effect on TQM across the organization?. Answer:
analysis of cost
OBJECTIVE ASSESSMENT MASTER REVIEW
EXAM 2026
◉ 4 Costs of Quality. Answer: 1. prevention costs
2. appraisal costs
3. internal failure costs
4. external failure costs
◉ Philosophy of The Quality Management (TQM). Answer: 1.
customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
◉ 7 quality control tools. Answer: 1. cause and effect
2. flow chart
3. checklist
,4. control chart
5. scatter diagram
6. pareto chart
7. histogram
◉ What quality tool identifies problems based on importance?.
Answer: Pareto chart
◉ What quality tool used diagrams or fishbones?. Answer: Cause
and effect
◉ What quality tool is used to evaluate that a process is operating
within it's set expectations?. Answer: control chart
◉ What quality tool visualizes how 2 variables are related to each
other?. Answer: scatter diagram
◉ What quality tool shows the frequency of distribution of observed
values of a variable?. Answer: histogram
◉ Malcom Baldride National Quality Award. Answer: given to
companies that demonstrate quality excellence and establish best
practice standards in the industry
, ◉ Deming Prize. Answer: Japanese award given to companies to
recognize efforts in quality improvement
◉ ISO 9000 standards. Answer: Represent an international
consensus of what constitutes effective quality management as
outlined by the International Organization for Standardization (ISO).
◉ ISO 26000 standards. Answer: provide guidance on how
businesses and other organizations can be socially responsible.
Although compliance is not required, compliance could improve
relationships with suppliers, regulators, customers, and other
stakeholders.
◉ ISO 14000 Standards. Answer: A set of environmental guidelines
established by the International Organization for Standardization
that are recognized as the global standard for environmental
management. Certification by this organization to standards is
acknowledged in the industry as benchmark achievement.
◉ What is marketing's effect on TQM across the organization?.
Answer: critical role in providing key inputs that make TWM a
success by understanding customers and accurately passing them
information
◉ What is finance's effect on TQM across the organization?. Answer:
analysis of cost
