WGU C215 OA OPERATIONS MANAGEMENT
FULL LENGTH PRACTICE EXAM WITH
SOLUTIONS 2026
◉ Acceptable quality level (AQL). Answer: The small percentage of
defects that consumers are willing to accept.
◉ Acceptance sampling. Answer: The process of randomly
inspecting a sample of goods and deciding whether to accept the
entire lot based on the results.
◉ Action bucket. Answer: The current time period.
◉ Action notices. Answer: Output from an MRP system that
identifies the need for an action to be taken.
◉ Activity-on-node. Answer: Network diagramming notation that
places activities in the nodes and arrows to signify precedence
relationships.
◉ Aggregate plan. Answer: Includes the budgeted levels of finished
products, inventory, backlogs, workforce size, and aggregate
production rate needed to support the marketing plan.
,◉ ALDEP. Answer: Computer software packages for designing
process layouts.
◉ Allowance factor. Answer: The amount of time the analyst allows
for personal time, fatigue, and unavoidable delays.
◉ Alternative workplace. Answer: Brings work to the worker rather
than the worker to the workplace.
◉ Anticipation inventory. Answer: Inventory built in anticipation of
future demand.
◉ Application service provider (ASP). Answer: Sets up and runs ERP
systems.
◉ Appraisal costs. Answer: Costs incurred in the process of
uncovering defects.
◉ Assemble-to-order strategy. Answer: Produces standard
components that can be combined to customer specifications
◉ Assignable causes of variation. Answer: Causes that can be
identified and eliminated.
,◉ Attributes. Answer: A product characteristic that has a discrete
value and can be counted.
◉ Automation. Answer: Using machinery to perform work without
human operators.
◉ Average number of jobs in the system. Answer: Measures work-in-
process inventory.
◉ Average outgoing quality (AOQ). Answer: The expected
proportion of defective items that will be passed to the customer
under the sampling plan.
◉ Back orders. Answer: Unfilled customer orders
◉ Back-order. Answer: Delaying delivery to the customer until the
item becomes available.
◉ Backward scheduling. Answer: Scheduling method that
determines when the job must be started to be done on the due date.
◉ Balance delay. Answer: The amount by which the line efficiency
falls short of 100 percent.
, ◉ Batch processes. Answer: A type of process used to produce a
small quantity of products in groups or batches based on customer
orders or specifications.
◉ Behavioral feasibility. Answer: Degree to which the job is
intrinsically satisfying to the employee.
◉ Beliefs that help define JIT philosophy. Answer: Broad view of
operations, simplicity, continuous improvement, visibility, and
flexibility.
◉ Benchmarking. Answer: The process of studying the practices of
companies considered 'best-in-class' and comparing your company's
performance against theirs.
◉ Best operating level. Answer: The volume of output that results in
the lowest average unit cost.
◉ Beta probability distribution. Answer: Typically represents
project activities.
◉ Bill of material (BOM). Answer: Lists all the subassemblies,
component parts, and raw materials that go into an end item and
shows the usage quantity of each required.
FULL LENGTH PRACTICE EXAM WITH
SOLUTIONS 2026
◉ Acceptable quality level (AQL). Answer: The small percentage of
defects that consumers are willing to accept.
◉ Acceptance sampling. Answer: The process of randomly
inspecting a sample of goods and deciding whether to accept the
entire lot based on the results.
◉ Action bucket. Answer: The current time period.
◉ Action notices. Answer: Output from an MRP system that
identifies the need for an action to be taken.
◉ Activity-on-node. Answer: Network diagramming notation that
places activities in the nodes and arrows to signify precedence
relationships.
◉ Aggregate plan. Answer: Includes the budgeted levels of finished
products, inventory, backlogs, workforce size, and aggregate
production rate needed to support the marketing plan.
,◉ ALDEP. Answer: Computer software packages for designing
process layouts.
◉ Allowance factor. Answer: The amount of time the analyst allows
for personal time, fatigue, and unavoidable delays.
◉ Alternative workplace. Answer: Brings work to the worker rather
than the worker to the workplace.
◉ Anticipation inventory. Answer: Inventory built in anticipation of
future demand.
◉ Application service provider (ASP). Answer: Sets up and runs ERP
systems.
◉ Appraisal costs. Answer: Costs incurred in the process of
uncovering defects.
◉ Assemble-to-order strategy. Answer: Produces standard
components that can be combined to customer specifications
◉ Assignable causes of variation. Answer: Causes that can be
identified and eliminated.
,◉ Attributes. Answer: A product characteristic that has a discrete
value and can be counted.
◉ Automation. Answer: Using machinery to perform work without
human operators.
◉ Average number of jobs in the system. Answer: Measures work-in-
process inventory.
◉ Average outgoing quality (AOQ). Answer: The expected
proportion of defective items that will be passed to the customer
under the sampling plan.
◉ Back orders. Answer: Unfilled customer orders
◉ Back-order. Answer: Delaying delivery to the customer until the
item becomes available.
◉ Backward scheduling. Answer: Scheduling method that
determines when the job must be started to be done on the due date.
◉ Balance delay. Answer: The amount by which the line efficiency
falls short of 100 percent.
, ◉ Batch processes. Answer: A type of process used to produce a
small quantity of products in groups or batches based on customer
orders or specifications.
◉ Behavioral feasibility. Answer: Degree to which the job is
intrinsically satisfying to the employee.
◉ Beliefs that help define JIT philosophy. Answer: Broad view of
operations, simplicity, continuous improvement, visibility, and
flexibility.
◉ Benchmarking. Answer: The process of studying the practices of
companies considered 'best-in-class' and comparing your company's
performance against theirs.
◉ Best operating level. Answer: The volume of output that results in
the lowest average unit cost.
◉ Beta probability distribution. Answer: Typically represents
project activities.
◉ Bill of material (BOM). Answer: Lists all the subassemblies,
component parts, and raw materials that go into an end item and
shows the usage quantity of each required.
