WGU C215 OA OPERATIONS MANAGEMENT
COMPREHENSIVE PREPARATION EXAM
COLLECTION 2026
◉ Hybrid layouts. Answer: combine characteristics of process and
product layouts
◉ Fixed position layouts. Answer: Layout in which the product
cannot be moved to due to its size and all resources have to come to
production site
◉ 3 steps in designing process layouts. Answer: 1. gather info (space
needed, available space)
2. develop block plan or schematic of layout
3. develop detailed layout
◉ 6 steps in designing product layouts. Answer: 1. identify tasks and
their immediate predecessors
2. determine output rate
3. determine cycle time (max time each work station have to
complete task)
4. compute theoretical minimum number of stations
5. assign tasks to work stations
,6. compute efficiency, idle time, balance delay
◉ Warehouse layouts and office layouts. Answer: Look at number of
trips to different areas, proximity vs privacy, flexible layouts
◉ Technical feasibility. Answer: the job must be physically and
mentally doable
◉ Economic Feasibility. Answer: the cost of the job should be less
than the value it adds
◉ Behavioral Feasibility. Answer: degree to which the job is
intrinsically satisfying to employee
◉ Ways to eliminate employee boredom. Answer: offering job
enlargement, job enrichment, job rotation
◉ Problem solving teams. Answer: small groups of employee and
supervisors trained in problem solving techniques who meet to
identify analyze and propose solutions
◉ Special purpose teams. Answer: highly focused, short-term teams
addressing issues important to management and labor
, ◉ Self-directed teams. Answer: integrated teams empowered to
control portions of their process
◉ Methods analysis. Answer: process concerned with the detailed
process for doing a particular job
◉ Steps in method analysis. Answer: 1. identify operation to be
analyzed
2. gather all relevant info about operation including tools, materials
and procedures
3. talk with employees who use operation
4. chart operation
5. evaluate each step in existing
6. revise existing or new operation
7. put revised or new operation info effect then follow up on changes
or new operation
◉ Work measurement. Answer: determines how long it should take
to do a job
◉ Standard time. Answer: length of time it should take qualified
worker using app process and tools to complete specific job
COMPREHENSIVE PREPARATION EXAM
COLLECTION 2026
◉ Hybrid layouts. Answer: combine characteristics of process and
product layouts
◉ Fixed position layouts. Answer: Layout in which the product
cannot be moved to due to its size and all resources have to come to
production site
◉ 3 steps in designing process layouts. Answer: 1. gather info (space
needed, available space)
2. develop block plan or schematic of layout
3. develop detailed layout
◉ 6 steps in designing product layouts. Answer: 1. identify tasks and
their immediate predecessors
2. determine output rate
3. determine cycle time (max time each work station have to
complete task)
4. compute theoretical minimum number of stations
5. assign tasks to work stations
,6. compute efficiency, idle time, balance delay
◉ Warehouse layouts and office layouts. Answer: Look at number of
trips to different areas, proximity vs privacy, flexible layouts
◉ Technical feasibility. Answer: the job must be physically and
mentally doable
◉ Economic Feasibility. Answer: the cost of the job should be less
than the value it adds
◉ Behavioral Feasibility. Answer: degree to which the job is
intrinsically satisfying to employee
◉ Ways to eliminate employee boredom. Answer: offering job
enlargement, job enrichment, job rotation
◉ Problem solving teams. Answer: small groups of employee and
supervisors trained in problem solving techniques who meet to
identify analyze and propose solutions
◉ Special purpose teams. Answer: highly focused, short-term teams
addressing issues important to management and labor
, ◉ Self-directed teams. Answer: integrated teams empowered to
control portions of their process
◉ Methods analysis. Answer: process concerned with the detailed
process for doing a particular job
◉ Steps in method analysis. Answer: 1. identify operation to be
analyzed
2. gather all relevant info about operation including tools, materials
and procedures
3. talk with employees who use operation
4. chart operation
5. evaluate each step in existing
6. revise existing or new operation
7. put revised or new operation info effect then follow up on changes
or new operation
◉ Work measurement. Answer: determines how long it should take
to do a job
◉ Standard time. Answer: length of time it should take qualified
worker using app process and tools to complete specific job
