WGU C215 OA OPERATIONS MANAGEMENT
COMPLETE FINAL EXAM PRACTICE SET 2026
◉ Affiliate revenue model. Answer: Companies receive a referral fee
for directing business to an affiliate
◉ Appraisal cost. Answer: The cost associated with uncovering
defects
◉ Automated order entry systems. Answer: A method using
telephone models to send digital orders to suppliers.
◉ Backwards integration. Answer: Owning or controlling sources of
raw materials and components.
◉ Benchmarking. Answer: Studying other companies business
practices for comparison.
◉ Bullwhip effect. Answer: Inaccurate or distorted demand
information created in the supply chain.
◉ Business to Business commerce. Answer: Businesses buying and
selling to other businesses.
,◉ Business to consumer commerce. Answer: Businesses selling to
individual consumers.
◉ Cause and effect diagrams. Answer: A chart that identifies
potential causes of particular quality problems.
◉ Checklist. Answer: A list of common defects and the number of
observed occurrences of each.
◉ Conformance to specifications. Answer: how well a product or
service meets the targets and tolerances set by designers.
◉ Continuous improvement. Answer: A philosophy of never ending
improvement.
◉ Control charts. Answer: Charts used to evaluate whether a process
is operating within expectations.
◉ Crossdocking. Answer: Eliminates storage and order picking
functions of a distribution warehouse.
◉ Customer defined quality. Answer: an integrated effort designed
to improve quality performance at every level of the organization.
, ◉ Deming Prize. Answer: Japanese award for companies to
recognize efforts in quality improvement.
◉ Distribution management. Answer: Responsible for the movement
of material from the manufacturer to the customer.
◉ Distribution warehouse. Answer: Used for short term storage,
consolidation, and product mixing.
◉ Distributor crossdocking. Answer: the receiving and consolidating
of inbound products from different vendors into a multi-SKU pallet.
◉ E-commerce. Answer: Using the internet and web to do business.
◉ E-distributors. Answer: Independently owned net marketplaces
having catalogs representing thousands of suppliers and designed
for spot purchases.
◉ E-purchasing. Answer: Companies that connect onlone MRO
suppliers to businesses that pay fees to join the market, usually for
long term contractual purchasing.
COMPLETE FINAL EXAM PRACTICE SET 2026
◉ Affiliate revenue model. Answer: Companies receive a referral fee
for directing business to an affiliate
◉ Appraisal cost. Answer: The cost associated with uncovering
defects
◉ Automated order entry systems. Answer: A method using
telephone models to send digital orders to suppliers.
◉ Backwards integration. Answer: Owning or controlling sources of
raw materials and components.
◉ Benchmarking. Answer: Studying other companies business
practices for comparison.
◉ Bullwhip effect. Answer: Inaccurate or distorted demand
information created in the supply chain.
◉ Business to Business commerce. Answer: Businesses buying and
selling to other businesses.
,◉ Business to consumer commerce. Answer: Businesses selling to
individual consumers.
◉ Cause and effect diagrams. Answer: A chart that identifies
potential causes of particular quality problems.
◉ Checklist. Answer: A list of common defects and the number of
observed occurrences of each.
◉ Conformance to specifications. Answer: how well a product or
service meets the targets and tolerances set by designers.
◉ Continuous improvement. Answer: A philosophy of never ending
improvement.
◉ Control charts. Answer: Charts used to evaluate whether a process
is operating within expectations.
◉ Crossdocking. Answer: Eliminates storage and order picking
functions of a distribution warehouse.
◉ Customer defined quality. Answer: an integrated effort designed
to improve quality performance at every level of the organization.
, ◉ Deming Prize. Answer: Japanese award for companies to
recognize efforts in quality improvement.
◉ Distribution management. Answer: Responsible for the movement
of material from the manufacturer to the customer.
◉ Distribution warehouse. Answer: Used for short term storage,
consolidation, and product mixing.
◉ Distributor crossdocking. Answer: the receiving and consolidating
of inbound products from different vendors into a multi-SKU pallet.
◉ E-commerce. Answer: Using the internet and web to do business.
◉ E-distributors. Answer: Independently owned net marketplaces
having catalogs representing thousands of suppliers and designed
for spot purchases.
◉ E-purchasing. Answer: Companies that connect onlone MRO
suppliers to businesses that pay fees to join the market, usually for
long term contractual purchasing.
