Page | 1
SERVICENOW CERTIFIED SYSTEM
ADMINISTRATOR PRACTICE
EXAM QUESTIONS WITH DETAILED
VERIFIED ANSWERS
Which feature helps you in testing what another user sees in the
instance without logging in with the user credentials? Ans: Impersonate
How to capture workflow in update sets? Ans: Publish
UI Policy runs on Ans: Client Side
What is SLM Ans: Service Level Management
In Knowledge Base, articles are grouped by Ans: Categories
Where is data stored Ans: Tables
Default update set can be set to Completed Ans: Yes but other default
update set will be created
What is the significance of Order field on Catalog Item variables? Ans: It
established the display order of variables - Listed in ascending order
values
Which of the following are base tables in ServiceNow Ans: task, cmdb
UI actions are executed on client or server? Ans: Either Client Side or
Server Side
Inbound action can be used to Ans: Modify records, Create Records,
Parse Email
What does the available list composed of in the slush bucket Ans: Fields
which are existing on table
, Page | 2
What is an ACL defined and applied to? Ans: Specific Role or user
Where can we create SLAs, OLAs and Underpinning Contracts? Ans:
Service Level Management
ESS Users can see which of the modules? Ans: My Requests, Requested
Items, Incidents
How can we avoid creating duplicates while importing data Ans:
Coalesce Field
An ACL is _ type of security Ans: Contextual
In import sets which among the following is true with respect to coalesce
Ans: Coalesce may be used to update the matched records
To create two columns in a form, how many splits should be used Ans:
One
How does ServiceNow system handle the import set data while running
Transform Maps Ans: The import set table allows you to define
destinations for imported data on ServiceNow tables
Which among the following is correct regarding access control list Ans:
The row level and field level rule both should be active before required
operation should takes place
Which application menu is used in capturing and moving changes from
one instance to other Ans: Update Set
For UI policy to be applied on all views which among the following should
be checked Ans: Global
In Service Catalog, when a user orders several Items, following records
ar created. Ans: REQ, SCTASK, RITM
In service catalog application, which module is used for creating items
Ans: Maintain Items
Business rules do not monitor fields on the form Ans: TRUE
, Page | 3
What is the search engine used while doing the global search in
ServiceNow Ans: Zing
What provides a guide for moving data from import sets? Ans:
Transform Maps
Only _ update sets can be exported Ans: Completed
Parent of incident and problem table? Ans: task
Which application has the links to view field attributes for tables? Ans:
Tables & Columns
What is an order Guide Ans: An order guide provides the ability to order
multiple related items as one request
What is true about deleting tables Ans: only tables beginning with "u_"
can be permanently deleted
ESS users have ess role Ans: FALSE
What is the sequence of conditions in an SLA definition? Ans: Start,
Pause, Stop
A role cannot contain any other role? Ans: FALSE
Difference between Business Rule & Client Script? Ans: Business rule
works on before or after Insert, update and delete in a database & client
script works on Submit, on change, on Cell Edit & on Load.
What can be used to move group of different changes from one instance
to other instance Ans: Update Set
Who does a condition builder format looks like Ans: Field > Operator >
Value
Client Script on the Task table will be applied to Problem table as well
Ans: Only if inherit is true
Where does the global text search appear Ans: Banner
SERVICENOW CERTIFIED SYSTEM
ADMINISTRATOR PRACTICE
EXAM QUESTIONS WITH DETAILED
VERIFIED ANSWERS
Which feature helps you in testing what another user sees in the
instance without logging in with the user credentials? Ans: Impersonate
How to capture workflow in update sets? Ans: Publish
UI Policy runs on Ans: Client Side
What is SLM Ans: Service Level Management
In Knowledge Base, articles are grouped by Ans: Categories
Where is data stored Ans: Tables
Default update set can be set to Completed Ans: Yes but other default
update set will be created
What is the significance of Order field on Catalog Item variables? Ans: It
established the display order of variables - Listed in ascending order
values
Which of the following are base tables in ServiceNow Ans: task, cmdb
UI actions are executed on client or server? Ans: Either Client Side or
Server Side
Inbound action can be used to Ans: Modify records, Create Records,
Parse Email
What does the available list composed of in the slush bucket Ans: Fields
which are existing on table
, Page | 2
What is an ACL defined and applied to? Ans: Specific Role or user
Where can we create SLAs, OLAs and Underpinning Contracts? Ans:
Service Level Management
ESS Users can see which of the modules? Ans: My Requests, Requested
Items, Incidents
How can we avoid creating duplicates while importing data Ans:
Coalesce Field
An ACL is _ type of security Ans: Contextual
In import sets which among the following is true with respect to coalesce
Ans: Coalesce may be used to update the matched records
To create two columns in a form, how many splits should be used Ans:
One
How does ServiceNow system handle the import set data while running
Transform Maps Ans: The import set table allows you to define
destinations for imported data on ServiceNow tables
Which among the following is correct regarding access control list Ans:
The row level and field level rule both should be active before required
operation should takes place
Which application menu is used in capturing and moving changes from
one instance to other Ans: Update Set
For UI policy to be applied on all views which among the following should
be checked Ans: Global
In Service Catalog, when a user orders several Items, following records
ar created. Ans: REQ, SCTASK, RITM
In service catalog application, which module is used for creating items
Ans: Maintain Items
Business rules do not monitor fields on the form Ans: TRUE
, Page | 3
What is the search engine used while doing the global search in
ServiceNow Ans: Zing
What provides a guide for moving data from import sets? Ans:
Transform Maps
Only _ update sets can be exported Ans: Completed
Parent of incident and problem table? Ans: task
Which application has the links to view field attributes for tables? Ans:
Tables & Columns
What is an order Guide Ans: An order guide provides the ability to order
multiple related items as one request
What is true about deleting tables Ans: only tables beginning with "u_"
can be permanently deleted
ESS users have ess role Ans: FALSE
What is the sequence of conditions in an SLA definition? Ans: Start,
Pause, Stop
A role cannot contain any other role? Ans: FALSE
Difference between Business Rule & Client Script? Ans: Business rule
works on before or after Insert, update and delete in a database & client
script works on Submit, on change, on Cell Edit & on Load.
What can be used to move group of different changes from one instance
to other instance Ans: Update Set
Who does a condition builder format looks like Ans: Field > Operator >
Value
Client Script on the Task table will be applied to Problem table as well
Ans: Only if inherit is true
Where does the global text search appear Ans: Banner
