CNA CHAPTER 4 EXAM PREP 2026 TEST PAPER
QUESTIONS AND COMPLETE SOLUTIONS
◉ Non-verbal overpowers verbal communication. Answer: If non-
verbal cues are not consistent with the verbal message, it will most
likely be the non-verbal message that is received.
◉ Non-verbal communication is observed through Answer: Facial
expression, posture, active listening, silence, touch.
◉ Be aware of visible tattoos or untraditional piercings. Answer:
Older generations may find it offensive.
◉ Open posture Answer: A relaxed stance
◉ Closed posture Answer: A formal, distant stance
◉ Describe assertive communication.. Answer: Interaction that takes
into account the feelings and needs of the patient, yet honors the
nurse's rights as an individual.
,◉ Describe unassertive communication.. Answer: Sacrifice's the
nurse's legitimate personal rights to meet the needs of the patient at
the expense of feeling resentful.
◉ Describe aggressive communication.. Answer: Interacting with
another in an overpowering and forceful manner to meet one's own
needs at the expense of others.
◉ Communication techniques: Therapeutic Answer: An exchange of
information that facilitates the formation of a positive nurse-patient
relationship and actively involves the patient in all areas of the
nursing process.
◉ Communication techniques: Nontherapeutic Answer: Prevents the
patient from becoming a mutual partner in the relationship and may
place the patient in a passive role.
◉ Posturing and positioning- Answer: The most therapeutic posture
and position is for the nurse to assume the same position and level
as the patient.
◉ What is comfort zone? Answer: The distance between two or
more individuals that must be maintained to guard against personal
threat or intimidation.
, ◉ Nutrition is the process in which the body uses food. Answer:
TRUE
◉ Define malnutrition.. Answer: A condition resulting from a lack of
proper nutrients in the diet. This is a major problem in long term
care.
◉ Who is at risk of malnutrition? Answer: It is common amongst
people living in developing countries. For example, older adults in
the U.S. who are socially isolated or living on fixed incomes,
homeless people, and children of economically deprived parents.
◉ Can pregnant teenagers, people with substance abuse problems
such as alcoholism. or clients with eating disorders also be at risk of
malnutrition? Answer: Yes
◉ Anorexia vs. bulimia nervosa? Answer: Anorexia is loss of
appetite, while bulimia nervosa is a mental illness.
◉ Describe the basic nutrients that we need in our system? Answer:
Calories
Proteins
Carbohydrates
Fats
QUESTIONS AND COMPLETE SOLUTIONS
◉ Non-verbal overpowers verbal communication. Answer: If non-
verbal cues are not consistent with the verbal message, it will most
likely be the non-verbal message that is received.
◉ Non-verbal communication is observed through Answer: Facial
expression, posture, active listening, silence, touch.
◉ Be aware of visible tattoos or untraditional piercings. Answer:
Older generations may find it offensive.
◉ Open posture Answer: A relaxed stance
◉ Closed posture Answer: A formal, distant stance
◉ Describe assertive communication.. Answer: Interaction that takes
into account the feelings and needs of the patient, yet honors the
nurse's rights as an individual.
,◉ Describe unassertive communication.. Answer: Sacrifice's the
nurse's legitimate personal rights to meet the needs of the patient at
the expense of feeling resentful.
◉ Describe aggressive communication.. Answer: Interacting with
another in an overpowering and forceful manner to meet one's own
needs at the expense of others.
◉ Communication techniques: Therapeutic Answer: An exchange of
information that facilitates the formation of a positive nurse-patient
relationship and actively involves the patient in all areas of the
nursing process.
◉ Communication techniques: Nontherapeutic Answer: Prevents the
patient from becoming a mutual partner in the relationship and may
place the patient in a passive role.
◉ Posturing and positioning- Answer: The most therapeutic posture
and position is for the nurse to assume the same position and level
as the patient.
◉ What is comfort zone? Answer: The distance between two or
more individuals that must be maintained to guard against personal
threat or intimidation.
, ◉ Nutrition is the process in which the body uses food. Answer:
TRUE
◉ Define malnutrition.. Answer: A condition resulting from a lack of
proper nutrients in the diet. This is a major problem in long term
care.
◉ Who is at risk of malnutrition? Answer: It is common amongst
people living in developing countries. For example, older adults in
the U.S. who are socially isolated or living on fixed incomes,
homeless people, and children of economically deprived parents.
◉ Can pregnant teenagers, people with substance abuse problems
such as alcoholism. or clients with eating disorders also be at risk of
malnutrition? Answer: Yes
◉ Anorexia vs. bulimia nervosa? Answer: Anorexia is loss of
appetite, while bulimia nervosa is a mental illness.
◉ Describe the basic nutrients that we need in our system? Answer:
Calories
Proteins
Carbohydrates
Fats
