COM 312 Final Exam Study Guide
|\ |\ |\ |\ |\ |\
questions with answers |\ |\
Conflict Should be accepted as a fact of life. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔True |\
According to our textbook, conflict may exist even when people
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
are not arguing or even talking to each other. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔True |\
Effective conflict managment occurs when our communication
|\ |\ |\ |\ |\ |\ |\
behavior produces an outcome that is satisfactory to everyone
|\ |\ |\ |\ |\ |\ |\ |\ |\
concerned. - CORRECT ANSWERS ✔✔True |\ |\ |\ |\
Communication skills are innate; they are not learned. - CORRECT |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔False
|\ |\
When conflicts arise, they arise because of the way both peolpe
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
act with respect to one another. Both people in a conflict
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
situation contribute to the emergence of conflict. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔True |\
The transactional model of communication emphasized the end
|\ |\ |\ |\ |\ |\ |\ |\
product of communicating (convincing, persuading, controlling, or
|\ |\ |\ |\ |\ |\
dominating others) whereas the linear view emphasizes the
|\ |\ |\ |\ |\ |\ |\ |\ |\
exchange of verbal and nonverbal messages in an attempt to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
,better understand one another's perspective and create shared
|\ |\ |\ |\ |\ |\ |\ |\
meaning. - CORRECT ANSWERS ✔✔False |\ |\ |\ |\
Parties involved in conflict can always agree on and identify a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
specific behavior as the trigger for that conflict. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔False |\
You and your roommate differ on how much clutter is "too much".
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
According to the text, this is an example of: - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Incompatible goals |\ |\
My husband and I each value education and want our children to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
do well academically. I think our children should not be allowed
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
to play video games or watch more than one hour of television
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
per day during the week so that they have more time to study.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
My husband thinks that is overly restrictive. This has become a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
source of conflict for us. According to the text, this is an example
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
of: - CORRECT ANSWERS ✔✔Incompatible means
|\ |\ |\ |\ |\ |\
In the author's view, interpersonal conflict: - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Requires interdependence. |\
According to our textbook, which of the following refers to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
communication behavior a person employs based on his or her |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
analysis of a conflict situation that involves alternative ways of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
dealing with conflict? - CORRECT ANSWERS ✔✔Conflict
|\ |\ |\ |\ |\ |\ |\
managment
,According to our textbook, which of the following refers to "Only |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
one alternative in which parties solve a problem or issue and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
expect it not to arise again?" - CORRECT ANSWERS ✔✔Conflict
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
resolution.
Which of the following is FALSE? - CORRECT ANSWERS ✔✔All
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
conflict management should result in conflict resolution.
|\ |\ |\ |\ |\ |\
When it comes to interpersonal conflict, - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔The closer the relationship, the more likely conflict becomes.
|\ |\ |\ |\ |\ |\ |\ |\
The text describes the process view of conflict as having _ stages
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
- CORRECT ANSWERS ✔✔5
|\ |\ |\ |\
The participants involved, their relationship, other interested
|\ |\ |\ |\ |\ |\ |\
parties, and the physical and social environment are key
|\ |\ |\ |\ |\ |\ |\ |\ |\
variables of: - CORRECT ANSWERS ✔✔The prelude to conflict |\ |\ |\ |\ |\ |\ |\ |\
At which phase of conflict does at least one person make known
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
to the other that a conflict exists? - CORRECT ANSWERS ✔✔The
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
initiation phase. |\
Which of the following statements is true about destructive
|\ |\ |\ |\ |\ |\ |\ |\ |\
conflict? - CORRECT ANSWERS ✔✔All of the above statements
|\ |\ |\ |\ |\ |\ |\ |\ |\
are true about destructive conflict.
|\ |\ |\ |\
All of the following are true regarding civility except? - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔It is dependent on our liking the other person. |\ |\ |\ |\ |\ |\ |\ |\ |\
, The text recommends viewing conflict as: - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔An opportunity. |\
Tangible issues center on gut feelings like love, respect, and self-
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
esteem as well as other topics like power, cooperation, and other
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
beneficial behaviors such as attention and caring: - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔False |\
Both excessive conflict and excessive harmony are abnormal -
|\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔True |\ |\
When people collaborate, they are rigid in terms of the goal of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
developing mutually satisfying solutions, but they are flexible
|\ |\ |\ |\ |\ |\ |\ |\
with respect to the means for achieving them. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔True |\
Avoidance behavior is more typical of husbands than of wives. -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔True |\ |\
Collaborative argument occurs when one has a desire to win no |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
matter what harm it does to the relationship - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔False |\
Avoidance/accommodation can serve as useful purposes, as long |\ |\ |\ |\ |\ |\ |\ |\
as it eliminates arguing and does not damage the relationship: -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔True |\ |\
|\ |\ |\ |\ |\ |\
questions with answers |\ |\
Conflict Should be accepted as a fact of life. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔True |\
According to our textbook, conflict may exist even when people
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
are not arguing or even talking to each other. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔True |\
Effective conflict managment occurs when our communication
|\ |\ |\ |\ |\ |\ |\
behavior produces an outcome that is satisfactory to everyone
|\ |\ |\ |\ |\ |\ |\ |\ |\
concerned. - CORRECT ANSWERS ✔✔True |\ |\ |\ |\
Communication skills are innate; they are not learned. - CORRECT |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔False
|\ |\
When conflicts arise, they arise because of the way both peolpe
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
act with respect to one another. Both people in a conflict
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
situation contribute to the emergence of conflict. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔True |\
The transactional model of communication emphasized the end
|\ |\ |\ |\ |\ |\ |\ |\
product of communicating (convincing, persuading, controlling, or
|\ |\ |\ |\ |\ |\
dominating others) whereas the linear view emphasizes the
|\ |\ |\ |\ |\ |\ |\ |\ |\
exchange of verbal and nonverbal messages in an attempt to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
,better understand one another's perspective and create shared
|\ |\ |\ |\ |\ |\ |\ |\
meaning. - CORRECT ANSWERS ✔✔False |\ |\ |\ |\
Parties involved in conflict can always agree on and identify a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
specific behavior as the trigger for that conflict. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔False |\
You and your roommate differ on how much clutter is "too much".
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
According to the text, this is an example of: - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Incompatible goals |\ |\
My husband and I each value education and want our children to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
do well academically. I think our children should not be allowed
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
to play video games or watch more than one hour of television
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
per day during the week so that they have more time to study.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
My husband thinks that is overly restrictive. This has become a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
source of conflict for us. According to the text, this is an example
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
of: - CORRECT ANSWERS ✔✔Incompatible means
|\ |\ |\ |\ |\ |\
In the author's view, interpersonal conflict: - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Requires interdependence. |\
According to our textbook, which of the following refers to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
communication behavior a person employs based on his or her |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
analysis of a conflict situation that involves alternative ways of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
dealing with conflict? - CORRECT ANSWERS ✔✔Conflict
|\ |\ |\ |\ |\ |\ |\
managment
,According to our textbook, which of the following refers to "Only |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
one alternative in which parties solve a problem or issue and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
expect it not to arise again?" - CORRECT ANSWERS ✔✔Conflict
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
resolution.
Which of the following is FALSE? - CORRECT ANSWERS ✔✔All
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
conflict management should result in conflict resolution.
|\ |\ |\ |\ |\ |\
When it comes to interpersonal conflict, - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔The closer the relationship, the more likely conflict becomes.
|\ |\ |\ |\ |\ |\ |\ |\
The text describes the process view of conflict as having _ stages
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
- CORRECT ANSWERS ✔✔5
|\ |\ |\ |\
The participants involved, their relationship, other interested
|\ |\ |\ |\ |\ |\ |\
parties, and the physical and social environment are key
|\ |\ |\ |\ |\ |\ |\ |\ |\
variables of: - CORRECT ANSWERS ✔✔The prelude to conflict |\ |\ |\ |\ |\ |\ |\ |\
At which phase of conflict does at least one person make known
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
to the other that a conflict exists? - CORRECT ANSWERS ✔✔The
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
initiation phase. |\
Which of the following statements is true about destructive
|\ |\ |\ |\ |\ |\ |\ |\ |\
conflict? - CORRECT ANSWERS ✔✔All of the above statements
|\ |\ |\ |\ |\ |\ |\ |\ |\
are true about destructive conflict.
|\ |\ |\ |\
All of the following are true regarding civility except? - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔It is dependent on our liking the other person. |\ |\ |\ |\ |\ |\ |\ |\ |\
, The text recommends viewing conflict as: - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔An opportunity. |\
Tangible issues center on gut feelings like love, respect, and self-
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
esteem as well as other topics like power, cooperation, and other
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
beneficial behaviors such as attention and caring: - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔False |\
Both excessive conflict and excessive harmony are abnormal -
|\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔True |\ |\
When people collaborate, they are rigid in terms of the goal of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
developing mutually satisfying solutions, but they are flexible
|\ |\ |\ |\ |\ |\ |\ |\
with respect to the means for achieving them. - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔True |\
Avoidance behavior is more typical of husbands than of wives. -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔True |\ |\
Collaborative argument occurs when one has a desire to win no |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
matter what harm it does to the relationship - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔False |\
Avoidance/accommodation can serve as useful purposes, as long |\ |\ |\ |\ |\ |\ |\ |\
as it eliminates arguing and does not damage the relationship: -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔True |\ |\
