WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Total Quality Management (TQM) Philosophy - correct answer 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answer Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
Six Sigma - correct answer A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional
and from product to service.
Design Capacity - correct answer The theoretical maximum output of a system in a
given period under ideal conditions.
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Location Analysis - correct answer proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - correct answer A type of process used to produce a large volume of
a standardized product.
■ Limited customization and high volume
Batch Processes - correct answer A type of process used to produce a small number
of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - correct answer A type of process used to make a one-at-a-time
product exactly to customer specifications.
■ Most custom and lowest volume
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Continuous Processes - correct answer A type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - correct answer Longest task in the process.
Flexible Manufacturing System (FMS) - correct answer A type of automated system
that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control - correct answer A technique for monitoring the flow of jobs
between work centers.
Value-Added - correct answer The net increase created during the transformation of
inputs into final outputs.
Hybrid Layouts - correct answer Layouts that combine characteristics of process and
product layouts.
- Group technology layouts.
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - correct answer Table that reflects opinions of managers
with regard to the importance of having any two departments close together.
Rectilinear Distance - correct answer The shortest distance between two locations
using north-south and east-west movements.
From-To Matrix - correct answer Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - correct answer Schematic showing the placement of resources in a
facility.
Mean Observed Times - correct answer The average of the observation times for each
of the work elements.
Normal Time - correct answer The mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Total Quality Management (TQM) Philosophy - correct answer 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answer Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
Six Sigma - correct answer A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional
and from product to service.
Design Capacity - correct answer The theoretical maximum output of a system in a
given period under ideal conditions.
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Location Analysis - correct answer proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - correct answer A type of process used to produce a large volume of
a standardized product.
■ Limited customization and high volume
Batch Processes - correct answer A type of process used to produce a small number
of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - correct answer A type of process used to make a one-at-a-time
product exactly to customer specifications.
■ Most custom and lowest volume
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Continuous Processes - correct answer A type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - correct answer Longest task in the process.
Flexible Manufacturing System (FMS) - correct answer A type of automated system
that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control - correct answer A technique for monitoring the flow of jobs
between work centers.
Value-Added - correct answer The net increase created during the transformation of
inputs into final outputs.
Hybrid Layouts - correct answer Layouts that combine characteristics of process and
product layouts.
- Group technology layouts.
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - correct answer Table that reflects opinions of managers
with regard to the importance of having any two departments close together.
Rectilinear Distance - correct answer The shortest distance between two locations
using north-south and east-west movements.
From-To Matrix - correct answer Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - correct answer Schematic showing the placement of resources in a
facility.
Mean Observed Times - correct answer The average of the observation times for each
of the work elements.
Normal Time - correct answer The mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
