PSY 320 Exam 3
Date, time, and location? What is the policy on early Final Exams?
4/30, 10am-12pm
Nat Resources 158
No early finals, unless RCPD
Types of Health Care Plans (in the U.S.)
1. health maintenance organization (HMO)
2. Preferred-provider organization (PPO)
3. Point-of-service plan (POS)
4. Traditional indemnity plan
health maintenance organization (HMO)
- creates colleague care
- small amount of pay per visit (within network providers)
Preferred-provider organization (PPO)
- network of providers offers members discounted rate
Point-of-service (POS)
- patients incentivized to stay in network for affordability
Traditional indemnity plan
- patients select their own doctors and hospitals and pay on a fee-for service basis
Ineffective Communication
,poor communication is tied to poor treatment adherence
Provider Behaviors
inattentiveness
jargon
bay talk
non-person treatment
stereotypinh
inattentiveness
not listening to patients, not letting them finish their concerns before provider considers
diagnosis
norms
talking about scores encourages providers to do better
computer use
High computer use by clinicians in safety-net clinics was associated with lower patient
satisfaction and observable communication differences.
jargon
"lingo," used by doctors that can prevent patients from asking questions
what percentage of patients do not prefer jargon
90%
baby talk
, overly simplistic explanations
elder speak
short, simplistic speech target towards older people
what does elder speak produce
refusal to care
non-person treatment
depersonalization of patients to provide emotional protection for providers
MBI
measures burnout, shows that providers use non-person treatment to protect themselves
stereotyping
crosses into all identities, effecting treatment, and patient care
pain
stereotypes indicate black patients experience less pain than white patients
patient behaviors
- lack of education/understanding
- inability to present symptoms
- inattention (umanaged anxiety)
Schroyen et al. (2018) – Takeaways
elderspeak result in refusal to care and increase self-esteem and confidence.
Date, time, and location? What is the policy on early Final Exams?
4/30, 10am-12pm
Nat Resources 158
No early finals, unless RCPD
Types of Health Care Plans (in the U.S.)
1. health maintenance organization (HMO)
2. Preferred-provider organization (PPO)
3. Point-of-service plan (POS)
4. Traditional indemnity plan
health maintenance organization (HMO)
- creates colleague care
- small amount of pay per visit (within network providers)
Preferred-provider organization (PPO)
- network of providers offers members discounted rate
Point-of-service (POS)
- patients incentivized to stay in network for affordability
Traditional indemnity plan
- patients select their own doctors and hospitals and pay on a fee-for service basis
Ineffective Communication
,poor communication is tied to poor treatment adherence
Provider Behaviors
inattentiveness
jargon
bay talk
non-person treatment
stereotypinh
inattentiveness
not listening to patients, not letting them finish their concerns before provider considers
diagnosis
norms
talking about scores encourages providers to do better
computer use
High computer use by clinicians in safety-net clinics was associated with lower patient
satisfaction and observable communication differences.
jargon
"lingo," used by doctors that can prevent patients from asking questions
what percentage of patients do not prefer jargon
90%
baby talk
, overly simplistic explanations
elder speak
short, simplistic speech target towards older people
what does elder speak produce
refusal to care
non-person treatment
depersonalization of patients to provide emotional protection for providers
MBI
measures burnout, shows that providers use non-person treatment to protect themselves
stereotyping
crosses into all identities, effecting treatment, and patient care
pain
stereotypes indicate black patients experience less pain than white patients
patient behaviors
- lack of education/understanding
- inability to present symptoms
- inattention (umanaged anxiety)
Schroyen et al. (2018) – Takeaways
elderspeak result in refusal to care and increase self-esteem and confidence.
