WVU BCOR 370 Final Exam Questions with Correct Answers Latest Update 2025/2026
Control - Answers The process of monitoring activities and correcting deviations from
standards
Feedforward control - Answers Control at input; anticipates problems.
Concurrent control - Answers Control during process; corrects problems as they happen
Feedback control - Answers Control at output; corrects problems after they occur (US
historically likes this one best)
Financial statements are an example of... - Answers Feedback/post-action control
Quality management - Answers consistent conformance to customer expectations
Ideas of quality management (4) - Answers 1. intense focus on customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
Team - Answers a group of individuals engaged in collective work that requires joint effort and
generates positive synergy
Synergy - Answers when output is greater than the sum total of inputs
4 types of teams - Answers Functional, cross-functional, problem-solving, self-managed
Functional team - Answers team that works within a department of an organization
Cross-functional team - Answers team that is made up of different department members
problem-solving team - Answers team whose purpose is to solve a specific problem
self-managed team - Answers team where members manage themselves, leadership shared,
very popular
4 stages of team development - Answers 1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
Characteristics of effective teams - Answers clear unity of purpose
, self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
Characteristics of groupthink - Answers social pressure against divergent views
self-censorship of ideas
illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
Characteristics of teamthink - Answers encourages divergent views
open expression of ideas
awareness of limitations
recognition of individual opinions
utilization of non-stereotypical views
recognition of ethical consequences
Communication - Answers process in which a sender encodes a message, then a receiver
decodes it into something meaningful, and responds with feedback
nonverbal communication - Answers facial expressions, tone of voice, gestures, body
movements
Control - Answers The process of monitoring activities and correcting deviations from
standards
Feedforward control - Answers Control at input; anticipates problems.
Concurrent control - Answers Control during process; corrects problems as they happen
Feedback control - Answers Control at output; corrects problems after they occur (US
historically likes this one best)
Financial statements are an example of... - Answers Feedback/post-action control
Quality management - Answers consistent conformance to customer expectations
Ideas of quality management (4) - Answers 1. intense focus on customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
Team - Answers a group of individuals engaged in collective work that requires joint effort and
generates positive synergy
Synergy - Answers when output is greater than the sum total of inputs
4 types of teams - Answers Functional, cross-functional, problem-solving, self-managed
Functional team - Answers team that works within a department of an organization
Cross-functional team - Answers team that is made up of different department members
problem-solving team - Answers team whose purpose is to solve a specific problem
self-managed team - Answers team where members manage themselves, leadership shared,
very popular
4 stages of team development - Answers 1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
Characteristics of effective teams - Answers clear unity of purpose
, self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
Characteristics of groupthink - Answers social pressure against divergent views
self-censorship of ideas
illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
Characteristics of teamthink - Answers encourages divergent views
open expression of ideas
awareness of limitations
recognition of individual opinions
utilization of non-stereotypical views
recognition of ethical consequences
Communication - Answers process in which a sender encodes a message, then a receiver
decodes it into something meaningful, and responds with feedback
nonverbal communication - Answers facial expressions, tone of voice, gestures, body
movements
