BCOR 370 Midterm Exam Questions with Correct Answers Latest Update 2025/2026
What is management? - Answers Coordinating people and resources to achieve organizational
goals efficiently and effectively.
What are the four functions of management (POLC)? - Answers Planning, Organizing, Leading,
Controlling.
What is efficiency? - Answers Using resources wisely and cost-effectively.
What is effectiveness? - Answers Achieving desired results and carrying out plans successfully.
What are the levels of management? - Answers Top managers, Middle managers, First-line
managers, Team leaders.
What are Katz's three managerial skills? - Answers Technical, Human, Conceptual.
What are Mintzberg's managerial roles? - Answers Interpersonal, Informational, Decisional.
What is the multiplier effect? - Answers A manager's influence extends far beyond what one
person could achieve alone.
What are the types of organizations? - Answers For-profit, Nonprofit, Mutual-benefit.
What is competitive advantage? - Answers Producing goods/services more effectively than
competitors.
What is innovation? - Answers Finding better ways to deliver goods or services.
What is artificial intelligence (AI)? - Answers Computer systems simulating human reasoning
and learning.
What is knowledge management? - Answers Implementing systems to share information
throughout an organization.
What is the classical viewpoint? - Answers Focused on efficiency through scientific and
administrative management.
Who is Frederick Taylor? - Answers Father of scientific management; developed the four
principles of efficiency.
Who were Frank and Lillian Gilbreth? - Answers Studied motion to improve efficiency in work
processes.
Who is Henri Fayol? - Answers Identified five management functions and principles of
management.
Who is Max Weber? - Answers Developed the concept of bureaucracy—efficient, logical
, organization.
What is the behavioral viewpoint? - Answers Emphasized understanding human behavior and
motivation.
Who is Mary Parker Follett? - Answers Advocated cooperation between managers and
employees.
Who is Elton Mayo? - Answers Conducted Hawthorne studies; discovered social relations affect
productivity.
What are Theory X and Theory Y? - Answers X: workers are lazy and need control; Y: workers are
self-motivated and creative.
What is the quantitative viewpoint? - Answers Uses statistics, math, and computer models for
management decisions.
What is the systems viewpoint? - Answers Organizations are interrelated parts—inputs,
processes, outputs, feedback.
What is the contingency viewpoint? - Answers The best management style depends on the
situation.
What is quality management? - Answers Focuses on continuous improvement and customer
satisfaction.
What is TQM? - Answers Total Quality Management—continuous quality improvement led by top
management.
What is a learning organization? - Answers Continuously creates, acquires, and transfers
knowledge to adapt.
Who are internal stakeholders? - Answers Employees, owners, and the board of directors.
Who are external stakeholders? - Answers Those affected by the organization—customers,
suppliers, competitors, community, etc.
What is the task environment? - Answers Daily influences such as customers, competitors,
suppliers, distributors.
What is the general environment? - Answers Macro forces—economic, technological,
sociocultural, demographic, political-legal, international.
What are ethics? - Answers Standards of right and wrong that influence behavior.
What is an ethical dilemma? - Answers A situation where a choice must be made between right
and beneficial.
What is management? - Answers Coordinating people and resources to achieve organizational
goals efficiently and effectively.
What are the four functions of management (POLC)? - Answers Planning, Organizing, Leading,
Controlling.
What is efficiency? - Answers Using resources wisely and cost-effectively.
What is effectiveness? - Answers Achieving desired results and carrying out plans successfully.
What are the levels of management? - Answers Top managers, Middle managers, First-line
managers, Team leaders.
What are Katz's three managerial skills? - Answers Technical, Human, Conceptual.
What are Mintzberg's managerial roles? - Answers Interpersonal, Informational, Decisional.
What is the multiplier effect? - Answers A manager's influence extends far beyond what one
person could achieve alone.
What are the types of organizations? - Answers For-profit, Nonprofit, Mutual-benefit.
What is competitive advantage? - Answers Producing goods/services more effectively than
competitors.
What is innovation? - Answers Finding better ways to deliver goods or services.
What is artificial intelligence (AI)? - Answers Computer systems simulating human reasoning
and learning.
What is knowledge management? - Answers Implementing systems to share information
throughout an organization.
What is the classical viewpoint? - Answers Focused on efficiency through scientific and
administrative management.
Who is Frederick Taylor? - Answers Father of scientific management; developed the four
principles of efficiency.
Who were Frank and Lillian Gilbreth? - Answers Studied motion to improve efficiency in work
processes.
Who is Henri Fayol? - Answers Identified five management functions and principles of
management.
Who is Max Weber? - Answers Developed the concept of bureaucracy—efficient, logical
, organization.
What is the behavioral viewpoint? - Answers Emphasized understanding human behavior and
motivation.
Who is Mary Parker Follett? - Answers Advocated cooperation between managers and
employees.
Who is Elton Mayo? - Answers Conducted Hawthorne studies; discovered social relations affect
productivity.
What are Theory X and Theory Y? - Answers X: workers are lazy and need control; Y: workers are
self-motivated and creative.
What is the quantitative viewpoint? - Answers Uses statistics, math, and computer models for
management decisions.
What is the systems viewpoint? - Answers Organizations are interrelated parts—inputs,
processes, outputs, feedback.
What is the contingency viewpoint? - Answers The best management style depends on the
situation.
What is quality management? - Answers Focuses on continuous improvement and customer
satisfaction.
What is TQM? - Answers Total Quality Management—continuous quality improvement led by top
management.
What is a learning organization? - Answers Continuously creates, acquires, and transfers
knowledge to adapt.
Who are internal stakeholders? - Answers Employees, owners, and the board of directors.
Who are external stakeholders? - Answers Those affected by the organization—customers,
suppliers, competitors, community, etc.
What is the task environment? - Answers Daily influences such as customers, competitors,
suppliers, distributors.
What is the general environment? - Answers Macro forces—economic, technological,
sociocultural, demographic, political-legal, international.
What are ethics? - Answers Standards of right and wrong that influence behavior.
What is an ethical dilemma? - Answers A situation where a choice must be made between right
and beneficial.
