BCOR 370 WVU Exam 1 Houghton Questions and Answers Latest Update 2025/2026
Organization - Answers A systematic arrangement of people to accomplish some specific
purpose
Why do we have organizations? - Answers -efficiency; to accomplish specific objectives
-serve society
-provide careers
How do organizations accomplish their objectives? - Answers -Basic framework of
management
-Decision Making
Basic Framework of Management - Answers -Planning
-Organizing
-Leading
-Controlling
Management - Answers The process of achieving goals, effectively and efficiently through, and
with other people.
What is scientific management? - Answers The use of the scientific method to determine the
"one best way" to perform a job or task
Frederick Taylor - Answers "The Father of Scientific Management"
-wrote the first management textbook
Frank and Lilian Gilbreth - Answers Used scientific management:
-motion studies
-Brick laying example
What is the Legacy of Scientific Management? - Answers -Fast efficient assembly lines
-techniques used from fast food to surgery
-job design, selection, training
During the 1920's and 1930's... - Answers Management is dominated by "efficiency experts"
concentrating on efficiency and productivity above all else
, What do you see as some of the problems with this approach to management? - Answers
Emphasis on productivity and profitability resulted in unhappy workers, labor unions and strikes
Bureaucracy - Answers An organization design marked by specialization, division of labor,
authority hierarchies and formal rules and procedures
Max Weber - Answers Observed that the bureaucracy was the dominant organization type
because it was the most efficient
Mary Parker Follett - Answers Wrote about human factors in the work place
Elton Mayo - Answers The Hawthorne Studies
The Hawthorne Effect - Answers Money is less a factor in determinig output than group
standards, sentiment and security
-realized thee importance of individual needs, goals, expectations
-Began to apply techniques from psychology and sociology to understanding individuals in the
work place
Decision Making - Answers A process of identifying and selecting a course of action to solve a
problem
What is a problem? - Answers A situation that occurs when the actual state of affairs differs
from the desired state of affairs
The Problem Solving Process - Answers Problems must be accurately identified and defined
Creativity - Answers -Ability to produce novel and useful ideas
-Key issue in problem solving and decision making
-Innate creativity is often stifled by society, schools, and organizations
Rational Decision Making Model - Answers -Define Problem (investigate situation and determine
the cause)
-Identify decision criteria
-Weigh the criteria
-Generate alternatives
-Rate alternatives on each criteria
-Choose, implement, and evaluate the best alternative
What is Decision Making in Reality - Answers -Bounded Rationality
Organization - Answers A systematic arrangement of people to accomplish some specific
purpose
Why do we have organizations? - Answers -efficiency; to accomplish specific objectives
-serve society
-provide careers
How do organizations accomplish their objectives? - Answers -Basic framework of
management
-Decision Making
Basic Framework of Management - Answers -Planning
-Organizing
-Leading
-Controlling
Management - Answers The process of achieving goals, effectively and efficiently through, and
with other people.
What is scientific management? - Answers The use of the scientific method to determine the
"one best way" to perform a job or task
Frederick Taylor - Answers "The Father of Scientific Management"
-wrote the first management textbook
Frank and Lilian Gilbreth - Answers Used scientific management:
-motion studies
-Brick laying example
What is the Legacy of Scientific Management? - Answers -Fast efficient assembly lines
-techniques used from fast food to surgery
-job design, selection, training
During the 1920's and 1930's... - Answers Management is dominated by "efficiency experts"
concentrating on efficiency and productivity above all else
, What do you see as some of the problems with this approach to management? - Answers
Emphasis on productivity and profitability resulted in unhappy workers, labor unions and strikes
Bureaucracy - Answers An organization design marked by specialization, division of labor,
authority hierarchies and formal rules and procedures
Max Weber - Answers Observed that the bureaucracy was the dominant organization type
because it was the most efficient
Mary Parker Follett - Answers Wrote about human factors in the work place
Elton Mayo - Answers The Hawthorne Studies
The Hawthorne Effect - Answers Money is less a factor in determinig output than group
standards, sentiment and security
-realized thee importance of individual needs, goals, expectations
-Began to apply techniques from psychology and sociology to understanding individuals in the
work place
Decision Making - Answers A process of identifying and selecting a course of action to solve a
problem
What is a problem? - Answers A situation that occurs when the actual state of affairs differs
from the desired state of affairs
The Problem Solving Process - Answers Problems must be accurately identified and defined
Creativity - Answers -Ability to produce novel and useful ideas
-Key issue in problem solving and decision making
-Innate creativity is often stifled by society, schools, and organizations
Rational Decision Making Model - Answers -Define Problem (investigate situation and determine
the cause)
-Identify decision criteria
-Weigh the criteria
-Generate alternatives
-Rate alternatives on each criteria
-Choose, implement, and evaluate the best alternative
What is Decision Making in Reality - Answers -Bounded Rationality
