Food service exam 1
The Restaurant Industry - Answers-The NRA defines the restaurant industry as that which encompasses
all meals and snacks prepared away from home, including all takeout meals and beverages.
The Restaurant Industry = Foodservice Industry
Dining Out Statistics - Answers-46% of Adults eat 1 meal/day away from home.
Restaurant share of the food $ is 47%
US per capita food expenditure is $358/month, since 2009, food eating away from home at a higher rate
than foods eaten at home.
National Restaurant Association 2013Forecasts. www.restaurants.org
Economic Research Service USDA 2013
It's Not Just Food
It's a Lifestyle - Answers-Eating out is a primary way we fill our bodies, occupy our social lives, spend our
money, learn about the world and conduct our business.
Restaurants- An Integral Part of Our Nation's Economy - Answers->About 9 % of those employed in USA
(13.1 M) have jobs in the restaurant industry. Outside of the government, it is the nation's largest
private sector employer.
Nearly half of all adults have worked in the restaurant industry at some time in their lives.
National Restaurant Association 2013 Forecast.. www.restaurants.org
,Food Dollars - Answers-$1.8 Billion spent in restaurant-industry sales on a typical day in 2013.
Approximately 47 % food $ is spent in a foodservice establishment.
The average household expenditure for food away from home was $2,620 in 2011.
11% sales occur at breakfast.*
37% sales occur at lunch.*
52% occur at dinner*
*commercial establishments only NRA Forecasts 2013
Restaurant Industry Sales Projection for 2013: $660 Billion - Answers-2013 (sales) COMMERCIAL $602.5
B (Overall 92%)
Eating Places $442 B
Drinking Places $ 19.5 B
Managed Services $ 45.6 B
Lodging-place Rest. $ 33.1 B
Retail/Vending/ $ 62.4 B Recreation, Mobile
OTHER (on-site) $ 58 B
National Restaurant Association Industry Forecast 2013
The Foodservice Industry Segments - Answers-Commercial:
Limited service restaurants
Full-service restaurants
Hotel and Motel restaurants
Country Club
Airport
,Cruise ships
Zoos & Museums & Sports Events
Convenience stores
Commercial Foodservice
Food is the Primary Activity - Answers-Operated as a for profit business.
Primary goal is to create repeat business and build up a repeat customer base.
70% of all commercial FS are independently operated, single-unit businesses.
3/4 of all restaurants have 20 or less employees and are considered to be small businesses.
945,000 locations country-wide.
The On-site Foodservice Industry - Answers-Non-commercial (over 137 million meals per day)
Hospital
Schools
College & Universities
Child Care
Senior Care
Military
Correctional
Employee Dining
Non Commercial or On-site Foodservice - Answers-Serve a captive market.
Patrons have little or no choice to eat elsewhere
Serves the non-public.
, Profit is not the major motivation in providing & serving food.
Provide meals as a supplemental service to the organization
Operating Practices for On-site - Answers-Contract Management
Sodexo or Aramark
Compass group
Chartwell or Bon Appetit Management
Self-Operational
NACUFS (national association of college and university foodservices)
HFM (hospital foodservice management)
School Nutrition Association
Operating Practices - Answers-Contract Management
SODEXHO
ARAMARK
COMPASS Group
Bon Appétit
Franchising
Pleasing The Foodservice Customer - Answers-It is all about the customer!
It all about meeting customer expectations!
The customer has different expectations for commercial and non-commercial foodservices.
How are expectations different?
The Restaurant Industry - Answers-The NRA defines the restaurant industry as that which encompasses
all meals and snacks prepared away from home, including all takeout meals and beverages.
The Restaurant Industry = Foodservice Industry
Dining Out Statistics - Answers-46% of Adults eat 1 meal/day away from home.
Restaurant share of the food $ is 47%
US per capita food expenditure is $358/month, since 2009, food eating away from home at a higher rate
than foods eaten at home.
National Restaurant Association 2013Forecasts. www.restaurants.org
Economic Research Service USDA 2013
It's Not Just Food
It's a Lifestyle - Answers-Eating out is a primary way we fill our bodies, occupy our social lives, spend our
money, learn about the world and conduct our business.
Restaurants- An Integral Part of Our Nation's Economy - Answers->About 9 % of those employed in USA
(13.1 M) have jobs in the restaurant industry. Outside of the government, it is the nation's largest
private sector employer.
Nearly half of all adults have worked in the restaurant industry at some time in their lives.
National Restaurant Association 2013 Forecast.. www.restaurants.org
,Food Dollars - Answers-$1.8 Billion spent in restaurant-industry sales on a typical day in 2013.
Approximately 47 % food $ is spent in a foodservice establishment.
The average household expenditure for food away from home was $2,620 in 2011.
11% sales occur at breakfast.*
37% sales occur at lunch.*
52% occur at dinner*
*commercial establishments only NRA Forecasts 2013
Restaurant Industry Sales Projection for 2013: $660 Billion - Answers-2013 (sales) COMMERCIAL $602.5
B (Overall 92%)
Eating Places $442 B
Drinking Places $ 19.5 B
Managed Services $ 45.6 B
Lodging-place Rest. $ 33.1 B
Retail/Vending/ $ 62.4 B Recreation, Mobile
OTHER (on-site) $ 58 B
National Restaurant Association Industry Forecast 2013
The Foodservice Industry Segments - Answers-Commercial:
Limited service restaurants
Full-service restaurants
Hotel and Motel restaurants
Country Club
Airport
,Cruise ships
Zoos & Museums & Sports Events
Convenience stores
Commercial Foodservice
Food is the Primary Activity - Answers-Operated as a for profit business.
Primary goal is to create repeat business and build up a repeat customer base.
70% of all commercial FS are independently operated, single-unit businesses.
3/4 of all restaurants have 20 or less employees and are considered to be small businesses.
945,000 locations country-wide.
The On-site Foodservice Industry - Answers-Non-commercial (over 137 million meals per day)
Hospital
Schools
College & Universities
Child Care
Senior Care
Military
Correctional
Employee Dining
Non Commercial or On-site Foodservice - Answers-Serve a captive market.
Patrons have little or no choice to eat elsewhere
Serves the non-public.
, Profit is not the major motivation in providing & serving food.
Provide meals as a supplemental service to the organization
Operating Practices for On-site - Answers-Contract Management
Sodexo or Aramark
Compass group
Chartwell or Bon Appetit Management
Self-Operational
NACUFS (national association of college and university foodservices)
HFM (hospital foodservice management)
School Nutrition Association
Operating Practices - Answers-Contract Management
SODEXHO
ARAMARK
COMPASS Group
Bon Appétit
Franchising
Pleasing The Foodservice Customer - Answers-It is all about the customer!
It all about meeting customer expectations!
The customer has different expectations for commercial and non-commercial foodservices.
How are expectations different?
