UGA MIST 2090 – Final Exam Study Guide – Key Concepts, Definitions,
and Process Frameworks
4-step process that makes up "analytics" - correct answer 1. Asking meaningful questions
2. Acquiring relevant data
3. Analyzing the data quantitatively
4. Presenting the results
3 major categories of skills required for data science - correct answer 1. Hacking skills
2. Math and statistics knowledge
3. substantive expertise
social network theory - correct answer the mapping and measuring of relationships and flows
between people, organizations, systems, and other connected knowledge entities
nodes - correct answer (part of social network theory)
the individual people in the network
links - correct answer (part of social network theory)
the relationships and flows between the nodes
1st order questions - correct answer Absolute and concrete questions (ex. What should we do?)
2nd order questions - correct answer Abstract matters (ex. Why should we do it?, how should
we go about solving this?)
Organizational impacts of "muting" HiPPOs - correct answer Shifts towards data-driven decision
making taking power away from HiPPOs
,Business Process - correct answer Sequence of tasks or activities that take a set of inputs and
convert them into desired outputs
Processes - correct answer A flow of related activities that work together to achieve an
objective
Function - correct answer A discrete action that produces a result
Silo Effect - correct answer workers complete their tasks in their functional silos without regard
to the consequences for the other components of the process
Consequences of poor organizational coordination - correct answer -Delays
-Increased Lead times
-Excess Inventory
-Lack of visibility across the processes
BPNM - correct answer the emerging standard for specifying business processes in a business
process model
4 elements of BPMN - correct answer event
task/activity
flow/arc
gateway
event - correct answer (an aspect of BPMN)
represents a thing that happens instantly (ex: an invoice has been received)
task/activity - correct answer (an aspect of BPMN)
a unit of work that has a duration (ex: an activity to pay an invoice)
flow/arc - correct answer (an aspect of BPMN)
, connects objects with each other and shows the order of elements in the process (arrowhead)
gateway - correct answer (an aspect of BPMN)
object that represents things that separate and/or recombine flows
parallel gateway - correct answer a type of gateway in BPMN
provides mechanism to synchronize parallel flow and to create parallel flow, depicted by a
diamond with a plus sign in middle
exclusive gateway - correct answer a type of gateway in BPMN
indicates locations within a business process where the sequence flow can take on or more
alternative paths -- only one of the paths can be taken, depicted by a diamond with an "x" in
the middle
Pools - correct answer resource classes are captured using pools
independent organizational entities
ex: customer, supplier, East Talon Hospital, Tartu Clinic)
lanes - correct answer resource classes are captured using lanes
resource classes in the same organizational space and sharing common systems
ex: sale department, marketing department
clerk, manager, engineer
user experience - correct answer the overall experience of a person using a product such as a
website or computer application, especially in terms of how easy or pleasing it is to use
user interface design - correct answer the visual design of an interface
and Process Frameworks
4-step process that makes up "analytics" - correct answer 1. Asking meaningful questions
2. Acquiring relevant data
3. Analyzing the data quantitatively
4. Presenting the results
3 major categories of skills required for data science - correct answer 1. Hacking skills
2. Math and statistics knowledge
3. substantive expertise
social network theory - correct answer the mapping and measuring of relationships and flows
between people, organizations, systems, and other connected knowledge entities
nodes - correct answer (part of social network theory)
the individual people in the network
links - correct answer (part of social network theory)
the relationships and flows between the nodes
1st order questions - correct answer Absolute and concrete questions (ex. What should we do?)
2nd order questions - correct answer Abstract matters (ex. Why should we do it?, how should
we go about solving this?)
Organizational impacts of "muting" HiPPOs - correct answer Shifts towards data-driven decision
making taking power away from HiPPOs
,Business Process - correct answer Sequence of tasks or activities that take a set of inputs and
convert them into desired outputs
Processes - correct answer A flow of related activities that work together to achieve an
objective
Function - correct answer A discrete action that produces a result
Silo Effect - correct answer workers complete their tasks in their functional silos without regard
to the consequences for the other components of the process
Consequences of poor organizational coordination - correct answer -Delays
-Increased Lead times
-Excess Inventory
-Lack of visibility across the processes
BPNM - correct answer the emerging standard for specifying business processes in a business
process model
4 elements of BPMN - correct answer event
task/activity
flow/arc
gateway
event - correct answer (an aspect of BPMN)
represents a thing that happens instantly (ex: an invoice has been received)
task/activity - correct answer (an aspect of BPMN)
a unit of work that has a duration (ex: an activity to pay an invoice)
flow/arc - correct answer (an aspect of BPMN)
, connects objects with each other and shows the order of elements in the process (arrowhead)
gateway - correct answer (an aspect of BPMN)
object that represents things that separate and/or recombine flows
parallel gateway - correct answer a type of gateway in BPMN
provides mechanism to synchronize parallel flow and to create parallel flow, depicted by a
diamond with a plus sign in middle
exclusive gateway - correct answer a type of gateway in BPMN
indicates locations within a business process where the sequence flow can take on or more
alternative paths -- only one of the paths can be taken, depicted by a diamond with an "x" in
the middle
Pools - correct answer resource classes are captured using pools
independent organizational entities
ex: customer, supplier, East Talon Hospital, Tartu Clinic)
lanes - correct answer resource classes are captured using lanes
resource classes in the same organizational space and sharing common systems
ex: sale department, marketing department
clerk, manager, engineer
user experience - correct answer the overall experience of a person using a product such as a
website or computer application, especially in terms of how easy or pleasing it is to use
user interface design - correct answer the visual design of an interface
