MGMT 309 FINAL EXAM - REVIEW – TAMU
What are physical resources? - Answer -- Raw materials, office supplies, equipment
- Natural resources
- Anything to make the product
What are the various levels of management? - Answer -- Top Managers
- Middle Managers
- First-Line Managers
Top Managers - Answer -- executives responsible for the overall direction of the
organization
- small group
- President, CEO...
Middle Managers - Answer -implement the policies and plans of the top managers
above them and supervise and coordinate the activities of the first-line managers below
them
- largest group
-Plant Manager, Operations Manager...
first-line managers - Answer -those who supervise both workers and the daily
operations of an organization
-supervisor, coordinator
Interpersonal Roles - Answer -managers interact with people inside and outside their
work units
- figurehead
Informational Roles - Answer -monitor, disseminator, spokesperson
Decisional Roles - Answer -entrepreneur, disturbance handler, resource allocator,
negotiator
Who is Weber and what did he do? - Answer -- studied efficient organizational structure
- came up with the bureaucratic model
- division of labor
- consistent rules and uniform task performance
- a chain of command from top to bottom
- impersonal managers
- employment based on technical expertise
What is classical management? - Answer -Focuses on how to perform tasks and
achieve business goals efficiently
, Theory X - Answer -assumes that workers are basically lazy, error-prone, and
extrinsically motivated by money and, thus, should be directed from above.
Theory Y - Answer -assumes that, given challenge and freedom, workers are motivated
to achieve self-esteem and to demonstrate their competence and creativity.
Hawthorne studies - Answer -important in shaping ideas concerning how managers
should treat workers
- Surprising result was that when illumination increased for the experimental group,
productivity went up in both groups
Productivity continued increasing even when lighting for the experimental group
decreased
Not until the lighting was reduced to the level of moonlight did productivity begin to
decline
External Environment - Answer -everything outside an organization's boundaries that
might affect it
-Economic, Technological, Sociocultural, Political-Legal, International
Task environment - Answer -includes entities that directly affect a firm on a constant
basis and include competitors, suppliers, and customers
Competitors
Customers
Suppliers
Strategic Partners
Regulators
internal environment - Answer -the events and trends inside an organization that affect
management, employees, and organizational culture
Organizational culture definition: - Answer -The set of values, beliefs, behaviors,
customs, and attitudes that helps the members of the organization understand what it
stands for, how it does things, and what it considers important
Importance of Organization Culture - Answer -- Culture determines the overall "feel" of
the organization although it may vary across different segments of the organization
- Culture is a powerful force that can shape the firm's overall effectiveness and long-
term success
Managerial ethics - Answer -Standards and behavior that guide individual managers in
their work
What are physical resources? - Answer -- Raw materials, office supplies, equipment
- Natural resources
- Anything to make the product
What are the various levels of management? - Answer -- Top Managers
- Middle Managers
- First-Line Managers
Top Managers - Answer -- executives responsible for the overall direction of the
organization
- small group
- President, CEO...
Middle Managers - Answer -implement the policies and plans of the top managers
above them and supervise and coordinate the activities of the first-line managers below
them
- largest group
-Plant Manager, Operations Manager...
first-line managers - Answer -those who supervise both workers and the daily
operations of an organization
-supervisor, coordinator
Interpersonal Roles - Answer -managers interact with people inside and outside their
work units
- figurehead
Informational Roles - Answer -monitor, disseminator, spokesperson
Decisional Roles - Answer -entrepreneur, disturbance handler, resource allocator,
negotiator
Who is Weber and what did he do? - Answer -- studied efficient organizational structure
- came up with the bureaucratic model
- division of labor
- consistent rules and uniform task performance
- a chain of command from top to bottom
- impersonal managers
- employment based on technical expertise
What is classical management? - Answer -Focuses on how to perform tasks and
achieve business goals efficiently
, Theory X - Answer -assumes that workers are basically lazy, error-prone, and
extrinsically motivated by money and, thus, should be directed from above.
Theory Y - Answer -assumes that, given challenge and freedom, workers are motivated
to achieve self-esteem and to demonstrate their competence and creativity.
Hawthorne studies - Answer -important in shaping ideas concerning how managers
should treat workers
- Surprising result was that when illumination increased for the experimental group,
productivity went up in both groups
Productivity continued increasing even when lighting for the experimental group
decreased
Not until the lighting was reduced to the level of moonlight did productivity begin to
decline
External Environment - Answer -everything outside an organization's boundaries that
might affect it
-Economic, Technological, Sociocultural, Political-Legal, International
Task environment - Answer -includes entities that directly affect a firm on a constant
basis and include competitors, suppliers, and customers
Competitors
Customers
Suppliers
Strategic Partners
Regulators
internal environment - Answer -the events and trends inside an organization that affect
management, employees, and organizational culture
Organizational culture definition: - Answer -The set of values, beliefs, behaviors,
customs, and attitudes that helps the members of the organization understand what it
stands for, how it does things, and what it considers important
Importance of Organization Culture - Answer -- Culture determines the overall "feel" of
the organization although it may vary across different segments of the organization
- Culture is a powerful force that can shape the firm's overall effectiveness and long-
term success
Managerial ethics - Answer -Standards and behavior that guide individual managers in
their work
