MGMT 309 EXAM 1 (CH. 1-4 QUIZZES)
An organization is defined as:
a. a process in which change is initiated in response to some known external threat or
opportunity.
b. a set of activities directed at a company's resources with the aim of achieving
organizational goals.
c. a group of people working together in a structured and coordinated fashion to achieve
a set of goals.
d. a series of plans and approaches to implement change efforts. - Answer -c
The administrative staff of a hospital is an example of _____ resources.
a. information
b. physical
c. financial
d. human - Answer -d
Seth, a manager of a handicraft store, notices a decline in the quality of products
created by the store's artists. He finds that the artists have been showing a lack of
interest in their work. In order to remedy this situation, Seth must pay keen attention to
the _____ resources of the store.
a. human
b. financial
c. physical
d. information - Answer -a
Shaun is a store manager at Body Wonder, an international salon and spa. He
schedules appointments for clients and communicates their requirements to the hair
stylists and masseuses. He prepares daily reports and submits them to the Area
Manager. To which of the following levels of management does Shaun belong?
a. Top management
b. Middle management
c. First-line management
d. Tactical management - Answer -c
The interpersonal managerial role of a liaison involves:
a. serving as a coordinator or link among people, groups, or organizations.
b. handling problems such as strikes, copyright infringements, or problems in public
relations.
c. hiring, training, and motivating employees.
d. deciding how resources are to be distributed. - Answer -a
Which of the following is a difference between the roles of a figurehead and a
spokesperson?
,a. A spokesperson's role involves deciding how resources are to be distributed,
whereas a figurehead's role involves serving as a voluntary initiator of change.
b. A figurehead's role involves primarily serving as a symbol of an organization,
whereas a spokesperson's role involves carrying substantive information and
communicating it to others in a formal manner.
c. A figurehead's role involves negotiating with other groups, whereas a spokesperson's
role involves handling problems such as strikes and copyright infringements.
d. A spokesperson's role involves handling problems such as strikes and copyright
infringements, whereas a figurehead's role involves communicating substantive
information to others in a formal manner. - Answer -b
Runnington Bakery needs to decide on its icing sugar supplier. Rita, the store manager,
meets with a potential supplier and discusses the rates for the icing sugar. In this
scenario, Rita plays the role of a _____.
a. negotiator
b. disseminator
c. resource allocator
d. figurehead - Answer -a
The science of management is primarily based on:
a. instinct.
b. personal insights.
c. objective facts.
d. intuition. - Answer -c
Samantha, a manager at a department store, needs to recruit four sales personnel.
Following the scientific approach to management, which of the following should
Samantha do during the recruitment process?
a. She should evaluate the qualifications and experience of prospective candidates.
b. She should follow her intuition after meeting prospective candidates.
c. She should reject candidates who come from certain ethnicities.
d. She should select candidates based on her previous experiences of working with
people. - Answer -a
Which of the following best defines planning?
a. It involves monitoring an organization's progress toward its goals.
b. It involves determining how activities and resources are to be grouped.
c. It involves getting members of an organization to work together.
d. It involves setting an organization's goals and deciding how best to achieve them. -
Answer -d
Erica, a recruitment manager at a consulting firm, notices a trend in the firm where hired
employees tend to resign before the completion of their probation period. In order to
remedy the situation, Erica sets a goal to increase the number of employees staying
with the firm after their probation is completed. She maps out behavior patterns among
, employees and strategizes accordingly. By doing so, Erica is exercising the managerial
function of _____.
a. leading
b. planning
c. controlling
d. organizing - Answer -b
The set of processes used to get members of an organization to work together to further
the interests of the organization is called _____.
a. decision making
b. organizing
c. controlling
d. leading - Answer -d
To which level of management does the title chief executive officer belong?
a. Top management
b. Middle management
c. First-line management
d. Operational management - Answer -a
Which of the following is a function of top managers?
a. They supervise and coordinate the activities of operating employees.
b. They create an organization's goals, overall strategy, and operating policies.
c. They implement the policies and plans developed for an organization.
d. They handle routine administrative duties required for an organization to run
smoothly. - Answer –b
Which of the following is true of managing in a profit-seeking organization?
a. Effective management is sometimes more important in a small business than in a
large one.
b. Management is primarily required for running large businesses.
c. Very little of what we know about management comes from large profit-seeking
organizations.
d. Managing small businesses gives a manager very little experience. - Answer -a
The term diversity refers to:
a. differences among people.
b. the quality or state of being consistent.
c. the quality or state of being regular.
d. similarities among people. - Answer -a
Matthew retired from his job when he turned sixty. Despite finding suitably qualified
fresh graduates for a position in a temporary project, Matthew's former company asked
him to take up the position. Which of the following is most likely to be a reason as to
why the company asked him to fill the position?
a. His company had a prejudice against fresh graduates.
An organization is defined as:
a. a process in which change is initiated in response to some known external threat or
opportunity.
b. a set of activities directed at a company's resources with the aim of achieving
organizational goals.
c. a group of people working together in a structured and coordinated fashion to achieve
a set of goals.
d. a series of plans and approaches to implement change efforts. - Answer -c
The administrative staff of a hospital is an example of _____ resources.
a. information
b. physical
c. financial
d. human - Answer -d
Seth, a manager of a handicraft store, notices a decline in the quality of products
created by the store's artists. He finds that the artists have been showing a lack of
interest in their work. In order to remedy this situation, Seth must pay keen attention to
the _____ resources of the store.
a. human
b. financial
c. physical
d. information - Answer -a
Shaun is a store manager at Body Wonder, an international salon and spa. He
schedules appointments for clients and communicates their requirements to the hair
stylists and masseuses. He prepares daily reports and submits them to the Area
Manager. To which of the following levels of management does Shaun belong?
a. Top management
b. Middle management
c. First-line management
d. Tactical management - Answer -c
The interpersonal managerial role of a liaison involves:
a. serving as a coordinator or link among people, groups, or organizations.
b. handling problems such as strikes, copyright infringements, or problems in public
relations.
c. hiring, training, and motivating employees.
d. deciding how resources are to be distributed. - Answer -a
Which of the following is a difference between the roles of a figurehead and a
spokesperson?
,a. A spokesperson's role involves deciding how resources are to be distributed,
whereas a figurehead's role involves serving as a voluntary initiator of change.
b. A figurehead's role involves primarily serving as a symbol of an organization,
whereas a spokesperson's role involves carrying substantive information and
communicating it to others in a formal manner.
c. A figurehead's role involves negotiating with other groups, whereas a spokesperson's
role involves handling problems such as strikes and copyright infringements.
d. A spokesperson's role involves handling problems such as strikes and copyright
infringements, whereas a figurehead's role involves communicating substantive
information to others in a formal manner. - Answer -b
Runnington Bakery needs to decide on its icing sugar supplier. Rita, the store manager,
meets with a potential supplier and discusses the rates for the icing sugar. In this
scenario, Rita plays the role of a _____.
a. negotiator
b. disseminator
c. resource allocator
d. figurehead - Answer -a
The science of management is primarily based on:
a. instinct.
b. personal insights.
c. objective facts.
d. intuition. - Answer -c
Samantha, a manager at a department store, needs to recruit four sales personnel.
Following the scientific approach to management, which of the following should
Samantha do during the recruitment process?
a. She should evaluate the qualifications and experience of prospective candidates.
b. She should follow her intuition after meeting prospective candidates.
c. She should reject candidates who come from certain ethnicities.
d. She should select candidates based on her previous experiences of working with
people. - Answer -a
Which of the following best defines planning?
a. It involves monitoring an organization's progress toward its goals.
b. It involves determining how activities and resources are to be grouped.
c. It involves getting members of an organization to work together.
d. It involves setting an organization's goals and deciding how best to achieve them. -
Answer -d
Erica, a recruitment manager at a consulting firm, notices a trend in the firm where hired
employees tend to resign before the completion of their probation period. In order to
remedy the situation, Erica sets a goal to increase the number of employees staying
with the firm after their probation is completed. She maps out behavior patterns among
, employees and strategizes accordingly. By doing so, Erica is exercising the managerial
function of _____.
a. leading
b. planning
c. controlling
d. organizing - Answer -b
The set of processes used to get members of an organization to work together to further
the interests of the organization is called _____.
a. decision making
b. organizing
c. controlling
d. leading - Answer -d
To which level of management does the title chief executive officer belong?
a. Top management
b. Middle management
c. First-line management
d. Operational management - Answer -a
Which of the following is a function of top managers?
a. They supervise and coordinate the activities of operating employees.
b. They create an organization's goals, overall strategy, and operating policies.
c. They implement the policies and plans developed for an organization.
d. They handle routine administrative duties required for an organization to run
smoothly. - Answer –b
Which of the following is true of managing in a profit-seeking organization?
a. Effective management is sometimes more important in a small business than in a
large one.
b. Management is primarily required for running large businesses.
c. Very little of what we know about management comes from large profit-seeking
organizations.
d. Managing small businesses gives a manager very little experience. - Answer -a
The term diversity refers to:
a. differences among people.
b. the quality or state of being consistent.
c. the quality or state of being regular.
d. similarities among people. - Answer -a
Matthew retired from his job when he turned sixty. Despite finding suitably qualified
fresh graduates for a position in a temporary project, Matthew's former company asked
him to take up the position. Which of the following is most likely to be a reason as to
why the company asked him to fill the position?
a. His company had a prejudice against fresh graduates.
