MGMT 309 EXAM 3 REVIEW TAMU QUESTIONS
What is proxemics? - Answer -is the study of the distances between people when they
communicate
-In a formal business setting there is usually 3- 4 feet between them when they're
talking .. naturally occurring distance
what are the various types of nonverbal communication - Answer -Any communication
that does not use words (does not use a direct translation aka sign language is verbal)
or uses words to carry more meaning than the strict definition of the words themselves
Nonverbal communication is a powerful but little understood form of communication in
organizations. It often relies on facial expressions, body movements, physical contact,
and gestures
Research has identified three kinds of non-verbal communication practiced by
managers—images, settings, and body language.
1. Images are the kinds of words people elect to use. "Damn the torpedoes, full speed
ahead" and "Even though there are some potential hazards, we should proceed with
this course of action" may convey the same meaning. Yet the person who uses the first
expression may be perceived as a maverick, a courageous hero, an individualist, or a
reckless and foolhardy adventurer. The person who uses the second might be
described as aggressive, forceful, diligent, or narrow minded and resistant to change.
our choice of words conveys much more than just the strict meaning of the words
themselves.
2. The setting for communication also plays a major role in nonverbal communication.
Boundaries, familiarity, the home turf, and other elements of the setting are all
important. Much has been written about the symbols of power in organizations. The size
and location of an office, the kinds of furniture in the office, and the accessibility of the
person in the office all communicate useful information. - desk between you and visitor
to be in charge vs coming out to the front = informal -desk to the side facing a window =
never anything in-between them
3.. Body language
- managers need to make sure they're body language matches the message they wish
to convey.
-proxemics : is the study of the distances between people when they communicate -s
what is verbal communication/oral communication - Answer -Interpersonal
communication generally takes one of two forms: oral and written. As we will see, each
has clear strengths and weaknesses.
,1. Oral Communication: Face-to-face conversation, group discussions, telephone calls,
and other circumstances in which the spoken word is used to transmit meaning
- Skype and FaceTime, and other situations in which the spoken word is used to
express meaning.
Advantages
1. it promotes prompt feedback and interchange in the form of verbal questions or
agreement, facial expressions, and gestures.
2. Is also easy (all the sender needs to do is talk), and it can be done with little
preparation (though careful preparation is advisable in certain situations). The sender
does not need pencil and paper, a printer, or other equipment.
Drawbacks
1. It may suffer from problems of inaccuracy if the speaker chooses the wrong words to
convey meaning or leaves out pertinent details
2. if noise disrupts the process, or if the receiver forgets part of the message.
3. In a two-way discussion, there is seldom time for a thoughtful, considered response
or for introducing many new facts, and there is no permanent record of what has been
said.
4. In addition, although most managers are comfortable talking to people individually or
in small groups, fewer enjoy speaking to larger audiences.
define noise as it applies to communication - Answer -"Noise" may disrupt
communication anywhere along the way.
Noise can be the sound of someone coughing, a truck driving by, or two people talking
close at hand.
It can also include disruptions such as a letter lost in the mail, a dead telephone line, an
interrupted cellphone call, an e-mail misrouted or infected with a virus, a text not being
received because of poor service, or one of the participants in a conversation being
called away before the communication process is completed.
Another form of noise might be difficulties in understanding messages due to language
barriers.
could be you thinking about Netflix during lecture, getting a text during an in person
conversation, etc.
noise does not have to be audible. If you are sitting there reading this right now and you
are really hungry, your hunger is pulling your focus away from this message...thus it is
also noise (even without sound).
, what is the communication process model - Answer -Communication is the process of
transmitting information from one person to another
Effective communication, then, is the process of sending a message in such a way that
the message received is as close in meaning as possible to the message intended.
The process of communication begins when one person (the sender) wants to transmit
a fact, idea, opinion, or other information to someone else (the receiver). This fact, idea,
or opinion has meaning to the sender, whether it be simple and concrete or complex
and abstract.
The next step is to encode the meaning into a form appropriate to the situation. The
encoding might take the form of words, facial expressions, gestures, or even artistic
expressions and physical actions. the encoding process is influenced by the content of
the message, the familiarity of sender and receiver, and other situational factors.
After the message has been encoded, it is transmitted through the appropriate channel
or medium. The channel by which this encoded message is being transmitted to you is
the printed page. Common channels in organizations include meetings, e-mail or text
messages, memos, letters, reports, and telephone calls.
After the message is received, it is decoded back into a form that has meaning for the
receiver. As noted earlier, the consistency of this meaning can vary dramatically. In
many cases, the meaning prompts a response, and the cycle is continued when a new
message is sent by the same steps back to the original sender. called the sales
representative to offer congratulations, written her a personal note of praise, offered
praise in an e-mail or text, or sent a formal letter of acknowledgment.
"Noise" may disrupt communication anywhere along the way. Noise can be the sound of
someone coughing, a truck driving by, or two people talking close at hand. It can also in
how do we overcome resistance to change within an organization - Answer -Of course,
a manager should not give up in the face of resistance to change. Although there are no
sure-fire cures, there are several techniques that at least have the potential to over-
come resistance
participation, education and communication, facilitation, force-field analysis
how do we manage change within an organization - Answer -any change must be
systematic and logical to have a realistic opportunity to succeed. To carry this off, the
manager needs to understand the steps of effective change and how to counter
employee resistance to change.
what is downward and horizontal communication - Answer -Downward:
is apart of vertical communication ( Communication that flows up and down the
organization, usually along formal reporting lines; takes place between managers and
What is proxemics? - Answer -is the study of the distances between people when they
communicate
-In a formal business setting there is usually 3- 4 feet between them when they're
talking .. naturally occurring distance
what are the various types of nonverbal communication - Answer -Any communication
that does not use words (does not use a direct translation aka sign language is verbal)
or uses words to carry more meaning than the strict definition of the words themselves
Nonverbal communication is a powerful but little understood form of communication in
organizations. It often relies on facial expressions, body movements, physical contact,
and gestures
Research has identified three kinds of non-verbal communication practiced by
managers—images, settings, and body language.
1. Images are the kinds of words people elect to use. "Damn the torpedoes, full speed
ahead" and "Even though there are some potential hazards, we should proceed with
this course of action" may convey the same meaning. Yet the person who uses the first
expression may be perceived as a maverick, a courageous hero, an individualist, or a
reckless and foolhardy adventurer. The person who uses the second might be
described as aggressive, forceful, diligent, or narrow minded and resistant to change.
our choice of words conveys much more than just the strict meaning of the words
themselves.
2. The setting for communication also plays a major role in nonverbal communication.
Boundaries, familiarity, the home turf, and other elements of the setting are all
important. Much has been written about the symbols of power in organizations. The size
and location of an office, the kinds of furniture in the office, and the accessibility of the
person in the office all communicate useful information. - desk between you and visitor
to be in charge vs coming out to the front = informal -desk to the side facing a window =
never anything in-between them
3.. Body language
- managers need to make sure they're body language matches the message they wish
to convey.
-proxemics : is the study of the distances between people when they communicate -s
what is verbal communication/oral communication - Answer -Interpersonal
communication generally takes one of two forms: oral and written. As we will see, each
has clear strengths and weaknesses.
,1. Oral Communication: Face-to-face conversation, group discussions, telephone calls,
and other circumstances in which the spoken word is used to transmit meaning
- Skype and FaceTime, and other situations in which the spoken word is used to
express meaning.
Advantages
1. it promotes prompt feedback and interchange in the form of verbal questions or
agreement, facial expressions, and gestures.
2. Is also easy (all the sender needs to do is talk), and it can be done with little
preparation (though careful preparation is advisable in certain situations). The sender
does not need pencil and paper, a printer, or other equipment.
Drawbacks
1. It may suffer from problems of inaccuracy if the speaker chooses the wrong words to
convey meaning or leaves out pertinent details
2. if noise disrupts the process, or if the receiver forgets part of the message.
3. In a two-way discussion, there is seldom time for a thoughtful, considered response
or for introducing many new facts, and there is no permanent record of what has been
said.
4. In addition, although most managers are comfortable talking to people individually or
in small groups, fewer enjoy speaking to larger audiences.
define noise as it applies to communication - Answer -"Noise" may disrupt
communication anywhere along the way.
Noise can be the sound of someone coughing, a truck driving by, or two people talking
close at hand.
It can also include disruptions such as a letter lost in the mail, a dead telephone line, an
interrupted cellphone call, an e-mail misrouted or infected with a virus, a text not being
received because of poor service, or one of the participants in a conversation being
called away before the communication process is completed.
Another form of noise might be difficulties in understanding messages due to language
barriers.
could be you thinking about Netflix during lecture, getting a text during an in person
conversation, etc.
noise does not have to be audible. If you are sitting there reading this right now and you
are really hungry, your hunger is pulling your focus away from this message...thus it is
also noise (even without sound).
, what is the communication process model - Answer -Communication is the process of
transmitting information from one person to another
Effective communication, then, is the process of sending a message in such a way that
the message received is as close in meaning as possible to the message intended.
The process of communication begins when one person (the sender) wants to transmit
a fact, idea, opinion, or other information to someone else (the receiver). This fact, idea,
or opinion has meaning to the sender, whether it be simple and concrete or complex
and abstract.
The next step is to encode the meaning into a form appropriate to the situation. The
encoding might take the form of words, facial expressions, gestures, or even artistic
expressions and physical actions. the encoding process is influenced by the content of
the message, the familiarity of sender and receiver, and other situational factors.
After the message has been encoded, it is transmitted through the appropriate channel
or medium. The channel by which this encoded message is being transmitted to you is
the printed page. Common channels in organizations include meetings, e-mail or text
messages, memos, letters, reports, and telephone calls.
After the message is received, it is decoded back into a form that has meaning for the
receiver. As noted earlier, the consistency of this meaning can vary dramatically. In
many cases, the meaning prompts a response, and the cycle is continued when a new
message is sent by the same steps back to the original sender. called the sales
representative to offer congratulations, written her a personal note of praise, offered
praise in an e-mail or text, or sent a formal letter of acknowledgment.
"Noise" may disrupt communication anywhere along the way. Noise can be the sound of
someone coughing, a truck driving by, or two people talking close at hand. It can also in
how do we overcome resistance to change within an organization - Answer -Of course,
a manager should not give up in the face of resistance to change. Although there are no
sure-fire cures, there are several techniques that at least have the potential to over-
come resistance
participation, education and communication, facilitation, force-field analysis
how do we manage change within an organization - Answer -any change must be
systematic and logical to have a realistic opportunity to succeed. To carry this off, the
manager needs to understand the steps of effective change and how to counter
employee resistance to change.
what is downward and horizontal communication - Answer -Downward:
is apart of vertical communication ( Communication that flows up and down the
organization, usually along formal reporting lines; takes place between managers and
