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BUAD 304 FINAL EXAM QUESTIONS WITH
DETAILED VERIFIED ANSWERS
Group (defined by 4 criteria) Ans: 1) 2+ freely interacting individuals
2) share norms
3) share goals
4)have common identity
Formal Groups (fulfill 2 functions) Ans: organizational(complex) and
individual
Task Roles Ans: enable group to define, clarify and pursue common
purpose
Ex. initiator, information seeker/giver, evaluator
Maintenance Roles Ans: foster supportive and constructive interpersonal
relationships
Ex. encourager, compromiser, gatekeeper
Google Project Aristotle: What comprised their most successful teams?
Ans: = Psychological safety; confidence team will not embarrass, reject,
punish for speaking
o Ex. conversation turn-taking, social sensitivity
♣ ^ Roadmap; 1. Get to know each other, 2. Establish safety, 3. Show
vulnerability, 4. Safety via feedback
Psychological Safety examples Ans: conversation turn-taking, social
sensitivity
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Psychological Safety roadmap Ans: 1. Get to know each other, 2.
Establish safety, 3. Show vulnerability, 4. Safety via feedback
Army Crew Team Ans: - Uncover Issues: Conflict between JV and V
teams and within, no sense of Trust, Coach P lacked leadership
- Select Main Problem: team dysfunction
- Create Solutions: have JV move to Varsity, switch members, change
coaches
- Choose: Rebuild Varsity boat to their potential
- Translate Solution:
4 Common Denominators of All Organizations Ans: 1. Coordination of
Effort (achieved through formulation and enforcement of
rules/regulations)
2. Aligned Goals (developed from companywide strategic plan)
3. Division of Labor
4. Hierarchy of Authority (chain of command)
Organizational Culture (definition and 4 characteristics) Ans: set of
shared (taken-for-granted, implicit) assumptions that determines how a
group perceives, thinks about and/or reacts to various environments
1. shared concept in individual minds and social worlds
2. change/ learned over time
3. Influences psychological processes/ behavior at work
4. affects outcomes at multiple levels
3 Dimensions of Culture Ans: 1. Individualism vs. Collectivism
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Independent, Self-Interest vs. Adjust to accommodate, family support
and reliance
2. Egalitarian vs. Hierarchical
Participatory decision making, entrepreneurship vs. top-down, based on
seniority
3. Direct vs. Indirect Communication
Close the door vs. It's getting cold in here...
^eye contact, blunt vs. stories, hints
Individualism vs. Collectivism (Dimension of Culture) Ans: Independent,
Self-Interest vs. Adjust to accommodate, family support and reliance
Egalitarianism vs. Hierarchical (Dimension of Culture) Ans: Participatory
decision making, entrepreneurship vs. top-down, based on seniority
Direct vs. Indirect Communication (Dimension of Culture) Ans: Close the
door vs. It's getting cold in here...
^eye contact, blunt vs. stories, hints
Manager in St. Louis
(cultural-barriers) Ans: - Diane = engineer for machinery manufacturer
signed w Japanese to upgrade equipment
o Japanese: employee relations based on loyalty and long-term
commitment
o American manager/employee relations exclude mixing business with
pleasure
Cultural Intelligence Ans: - capability to interpret someone's unfamiliar
gestures/ adapt effectively to new cultural contexts
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- People successful socially have greater difficultly being accepted by
cultural strangers
3 Measurements of Cultural Intelligence Ans: 1. Cognitive CQ: ability to
plan for and recognize differences
2. Physical CQ: capacity to adapt nonverbal/verbal behaviors
3. Emotional CQ: comfort, confidence, and desire to adapt
how to increase Diversity? Ans: 1. Recruiting and hiring
2. Evaluation and promotion
Why? its legally, socially and morally desirable
3 Guiding principles of Diversity Ans: o Transparency; make
expectations clear
o Consistency; apply standards systematically
o Accountability; someone held responsible
Barriers/ Challenges to Managing Diversity Ans: Hostile working
environment for diverse employees, difficulty balancing career and family
issues (mothers), resistance to change
Attributional Tendencies (2 bias' that distort interpretation of observed
behavior) Ans: Fundamental Attribution Bias: tendency to attribute
behavior to personal characteristics instead of to situational factors
Self-Serving Bias: tendency to take more personal responsibility for
success than failure
Multiculturalism Ans: people's differences are recognized and valued
"we strive to create a culture of inclusiveness in people, backgrounds,
and ideas"
BUAD 304 FINAL EXAM QUESTIONS WITH
DETAILED VERIFIED ANSWERS
Group (defined by 4 criteria) Ans: 1) 2+ freely interacting individuals
2) share norms
3) share goals
4)have common identity
Formal Groups (fulfill 2 functions) Ans: organizational(complex) and
individual
Task Roles Ans: enable group to define, clarify and pursue common
purpose
Ex. initiator, information seeker/giver, evaluator
Maintenance Roles Ans: foster supportive and constructive interpersonal
relationships
Ex. encourager, compromiser, gatekeeper
Google Project Aristotle: What comprised their most successful teams?
Ans: = Psychological safety; confidence team will not embarrass, reject,
punish for speaking
o Ex. conversation turn-taking, social sensitivity
♣ ^ Roadmap; 1. Get to know each other, 2. Establish safety, 3. Show
vulnerability, 4. Safety via feedback
Psychological Safety examples Ans: conversation turn-taking, social
sensitivity
, Page | 2
Psychological Safety roadmap Ans: 1. Get to know each other, 2.
Establish safety, 3. Show vulnerability, 4. Safety via feedback
Army Crew Team Ans: - Uncover Issues: Conflict between JV and V
teams and within, no sense of Trust, Coach P lacked leadership
- Select Main Problem: team dysfunction
- Create Solutions: have JV move to Varsity, switch members, change
coaches
- Choose: Rebuild Varsity boat to their potential
- Translate Solution:
4 Common Denominators of All Organizations Ans: 1. Coordination of
Effort (achieved through formulation and enforcement of
rules/regulations)
2. Aligned Goals (developed from companywide strategic plan)
3. Division of Labor
4. Hierarchy of Authority (chain of command)
Organizational Culture (definition and 4 characteristics) Ans: set of
shared (taken-for-granted, implicit) assumptions that determines how a
group perceives, thinks about and/or reacts to various environments
1. shared concept in individual minds and social worlds
2. change/ learned over time
3. Influences psychological processes/ behavior at work
4. affects outcomes at multiple levels
3 Dimensions of Culture Ans: 1. Individualism vs. Collectivism
, Page | 3
Independent, Self-Interest vs. Adjust to accommodate, family support
and reliance
2. Egalitarian vs. Hierarchical
Participatory decision making, entrepreneurship vs. top-down, based on
seniority
3. Direct vs. Indirect Communication
Close the door vs. It's getting cold in here...
^eye contact, blunt vs. stories, hints
Individualism vs. Collectivism (Dimension of Culture) Ans: Independent,
Self-Interest vs. Adjust to accommodate, family support and reliance
Egalitarianism vs. Hierarchical (Dimension of Culture) Ans: Participatory
decision making, entrepreneurship vs. top-down, based on seniority
Direct vs. Indirect Communication (Dimension of Culture) Ans: Close the
door vs. It's getting cold in here...
^eye contact, blunt vs. stories, hints
Manager in St. Louis
(cultural-barriers) Ans: - Diane = engineer for machinery manufacturer
signed w Japanese to upgrade equipment
o Japanese: employee relations based on loyalty and long-term
commitment
o American manager/employee relations exclude mixing business with
pleasure
Cultural Intelligence Ans: - capability to interpret someone's unfamiliar
gestures/ adapt effectively to new cultural contexts
, Page | 4
- People successful socially have greater difficultly being accepted by
cultural strangers
3 Measurements of Cultural Intelligence Ans: 1. Cognitive CQ: ability to
plan for and recognize differences
2. Physical CQ: capacity to adapt nonverbal/verbal behaviors
3. Emotional CQ: comfort, confidence, and desire to adapt
how to increase Diversity? Ans: 1. Recruiting and hiring
2. Evaluation and promotion
Why? its legally, socially and morally desirable
3 Guiding principles of Diversity Ans: o Transparency; make
expectations clear
o Consistency; apply standards systematically
o Accountability; someone held responsible
Barriers/ Challenges to Managing Diversity Ans: Hostile working
environment for diverse employees, difficulty balancing career and family
issues (mothers), resistance to change
Attributional Tendencies (2 bias' that distort interpretation of observed
behavior) Ans: Fundamental Attribution Bias: tendency to attribute
behavior to personal characteristics instead of to situational factors
Self-Serving Bias: tendency to take more personal responsibility for
success than failure
Multiculturalism Ans: people's differences are recognized and valued
"we strive to create a culture of inclusiveness in people, backgrounds,
and ideas"
