QUESTIONS AND ANSWERS.
According to the Code of Ethics, one way executives can avoid
or minimize negative implications of conflict of interest is:
a) develop a PR plan to address conflict of interest scenarios
b) not participate in specific decisions where conflict may exist
c) ensure members submit annual holdings for inspection
d) make the conflict known to those in superior positions -
correct answer-D
The principles of quality improvement require that executives
change their management philosophy from:
A) finding fault with employees to finding problems with
processes
B) finding fault with employees to involving them in the
improvement of processes
C) focusing on enhancing inspection techniques to focusing on
variance
D) focusing on employee's roles to focusing on process
outcomes - correct answer-A
What type of problem arises when an executive knowingly
allows organization to continue in double billing
A) an ethical issues but may not be grounds for dismissal is
policy is unclear
B) an actual conflict of interest even absent a direct economic
benefit to executive
C) an ethical problem for the employee if the executive
receives direct economic benefit
D) an ethical problem if it clearly violates state of federal law -
correct answer-B
,Which of the following is a unit of measure commonly used to
determine physicians' clinical productivity
A) RVU
B) CMS
C) IPO
D) CPU - correct answer-A
Which of the following 3rd party reimbursement methods
provides the largest incentive for the provider to reduce costs
A) charge-based
B) cost-based
C) prospective payment
D) per diem - correct answer-C
Statements of earnings, financial positions, changes in financial
position and retained earnings are required to be submitted
yearly by all
A) publicly owned HCOs
B) privately owned HCOs
C) government owned HCOs
D) faith-based owned HCOs - correct answer-A
Which of the following is an example of a capital expenditure
A) land purchased for resale
B) surgical equipment with a useful life of 6mo
C) a building with a useful life os 20 yrs
D) medical supplies used in patient care - correct answer-C
What is the correct order of stages of accomplishing org change
,A) identifying, planning, implementing, evaluating
B) planning, identifying, evaluating, implementation
C) evaluation, planning, implementation, identifying
D) planning, evaluating, identifying, implementation - correct
answer-A
Boards make better decisions if they use information that is
A) readily available on their website
B) generated from computer studies of departmental activity
reports
C) summarized in graphs
D) focused on measurable outcomes of service quality and
economic vitality - correct answer-D
The central role of the HCO board includes all of the following
except
A) setting the strategic plan and service values of the
organization
B) support for assessing changing market needs
C) support in managing important service programs or
departments
D) assuring the recruitment, hiring, support and reward of the
CEO - correct answer-C
The first role of the governing body is to:
A) manage inputs of the HCO to achieve outputs that are its
goals
B) recruit members who understand the health services field
C) set objectives and develop policy to guide the organization in
achieving its mission
D) develop the operating plan and monitor departmental
performance - correct answer-C
, Internal members of the healthcare organization governing
body:
A) serve on an ad HCO basis and are rarely voting members
B) are kept to a minimum due to confidentiality concerns
C) often include the CEO, medical director and CFO
D) often include the executive staff in planning and information
management - correct answer-C
In assessing the advantages of using a focus group over a
survey to evaluate a program, one could say focus groups :
A) are likely to use a larger sample size
B) are more useful in designing improvements to a program
C) are more precise in designing improvements to a program
D) are useful only when maintaining objectivity in NOT
important - correct answer-B
From a marketing point of view, the development of standards,
clinical pathways, clinical guidelines, and protocols can all be
viewed as efforts to deal with whic unique aspect of service
delivery:
A) inseparability
B) intangibility
C) heterogeneity (variation)
D) perishability - correct answer-C
What purpose to market plans fulfill for the HCO
A) provide a business plan as a subset of the marketing plan
B) present general goals for the organization to attain in 3-5 yrs
C) develop promotion methods to be used in obtaining HCO
objectives