Zendesk Certification Questions and
Answers Graded A+
What channels does Zendesk offer? - Correct answer-Email
Help Center
Twitter
Chat
Facebook
Talk
Web Widget
Mobile SDK
API
How many email addresses can you use? - Correct answer-As many as you want!
(no limit)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Can you receive/respond to tickets with email addresses outside of Zendesk? -
Correct answer-Yes, it takes extra setting up with forwarding settings. Also can
send from these as if it was from Zendesk email as well!
Only _____ have access to the incoming tweets; ____ have access once they
becoming twickets. - Correct answer-admins; agents
How many Facebook pages can you have on your account? - Correct answer-Up to
15
The email addresses you use to receive support requests in Zendesk Support are
referred to as - Correct answer-Support addresses
If an end-user sends an email to , what will the from line
read? - Correct answer-From (Support Team Name: Acme Help)
<>
With personalized replies, what will the end-user see in the from line when sending
an email to ? - Correct answer-From Agent Name: Bob (Support
Team: Acme Help) <>
Where do you go to add a new Zendesk address? - Correct answer-
Admin>Channels>Emails>Add Address>Create new Zendesk Address
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, True/False: When you delete a support address, outgoing email notifications will
no longer be sent from that address. Any tickets using the deleted support address
will be given to the default address. - Correct answer-True
Which support addresses cannot be deleted? - Correct answer-Original, Gmail
connector, and default (but you can change the default address to delete a particular
address)
When is the default support address the sending address? - Correct answer-
Notifications when a ticket is created manually, when a ticket is sent directly to
your default support address, or when a ticket is created through a channel other
than email.
True/False: You can edit the email address of an existing support address, but not
the address name. - Correct answer-False; you cannot edit the email address, just
the name.
This is a way to handle incoming support address errors and is replaced with which
email? - Correct answer-Wildcard (replaces incorrect with default address)
What are the three steps to using an external email domain? - Correct answer-1. Set
up forwarding in external email
2. Add external address in ZD support.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
Answers Graded A+
What channels does Zendesk offer? - Correct answer-Email
Help Center
Chat
Talk
Web Widget
Mobile SDK
API
How many email addresses can you use? - Correct answer-As many as you want!
(no limit)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Can you receive/respond to tickets with email addresses outside of Zendesk? -
Correct answer-Yes, it takes extra setting up with forwarding settings. Also can
send from these as if it was from Zendesk email as well!
Only _____ have access to the incoming tweets; ____ have access once they
becoming twickets. - Correct answer-admins; agents
How many Facebook pages can you have on your account? - Correct answer-Up to
15
The email addresses you use to receive support requests in Zendesk Support are
referred to as - Correct answer-Support addresses
If an end-user sends an email to , what will the from line
read? - Correct answer-From (Support Team Name: Acme Help)
<>
With personalized replies, what will the end-user see in the from line when sending
an email to ? - Correct answer-From Agent Name: Bob (Support
Team: Acme Help) <>
Where do you go to add a new Zendesk address? - Correct answer-
Admin>Channels>Emails>Add Address>Create new Zendesk Address
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, True/False: When you delete a support address, outgoing email notifications will
no longer be sent from that address. Any tickets using the deleted support address
will be given to the default address. - Correct answer-True
Which support addresses cannot be deleted? - Correct answer-Original, Gmail
connector, and default (but you can change the default address to delete a particular
address)
When is the default support address the sending address? - Correct answer-
Notifications when a ticket is created manually, when a ticket is sent directly to
your default support address, or when a ticket is created through a channel other
than email.
True/False: You can edit the email address of an existing support address, but not
the address name. - Correct answer-False; you cannot edit the email address, just
the name.
This is a way to handle incoming support address errors and is replaced with which
email? - Correct answer-Wildcard (replaces incorrect with default address)
What are the three steps to using an external email domain? - Correct answer-1. Set
up forwarding in external email
2. Add external address in ZD support.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
