Zendesk Administrator Exam/ Section 3:
User Experience Exam Questions and
Answers Graded A+
What is the default language in Zendesk - Correct answer-The default language in
Zendesk is the language the agents see in the agent interface by default ad the end
users see in the Help Center by default
How to set the default language for your account? - Correct answer-Click 'Admin'>
Settings>Account> Select 'Localization' tab > beside 'languages' (select a language
from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk - Correct answer-12 hours
clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their
ow time zone in their user profile - Correct answer-True
Which versions of Zendesk offer multiple languages? - Correct answer-
Professional and Enterprise offer multiple languages
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, What are Multiple Languages used for? - Correct answer-Multiple languages are
used to determine the language used in the system messages and email notification
that are generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help
Center and set up your knowledge base to deliver content in your supported
languages - Correct answer-Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____? -
Correct answer-Select the languages you would like to support in your instance.
Admin> settings>account> localization tab> Languages > click 'additional
languages' > select desired languages and save
How can you use languages within triggers? - Correct answer-Example: you can
create automations or triggers that route tickets through your workflow based on
the language setting of the requester.
True of False: Users cannot change to the language they want in the help center
when you have enabled languages in your help center - Correct answer-False. The
user can select the language of choice when this setting is enabled.
Where can you set a user's language preference? - Correct answer-You can set a
user's language preference in their user profile (this includes both your staff and
end-users)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
User Experience Exam Questions and
Answers Graded A+
What is the default language in Zendesk - Correct answer-The default language in
Zendesk is the language the agents see in the agent interface by default ad the end
users see in the Help Center by default
How to set the default language for your account? - Correct answer-Click 'Admin'>
Settings>Account> Select 'Localization' tab > beside 'languages' (select a language
from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk - Correct answer-12 hours
clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their
ow time zone in their user profile - Correct answer-True
Which versions of Zendesk offer multiple languages? - Correct answer-
Professional and Enterprise offer multiple languages
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, What are Multiple Languages used for? - Correct answer-Multiple languages are
used to determine the language used in the system messages and email notification
that are generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help
Center and set up your knowledge base to deliver content in your supported
languages - Correct answer-Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____? -
Correct answer-Select the languages you would like to support in your instance.
Admin> settings>account> localization tab> Languages > click 'additional
languages' > select desired languages and save
How can you use languages within triggers? - Correct answer-Example: you can
create automations or triggers that route tickets through your workflow based on
the language setting of the requester.
True of False: Users cannot change to the language they want in the help center
when you have enabled languages in your help center - Correct answer-False. The
user can select the language of choice when this setting is enabled.
Where can you set a user's language preference? - Correct answer-You can set a
user's language preference in their user profile (this includes both your staff and
end-users)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
