NEBC EXAM QUESTIONS WITH COMPLETE
SOLUTIONS
2 models for six sigma Correct Answers DMAIC - define,
measure, analyze, improve and control
DMADV - define, measure, analyze, design, and verify
7 C's of Communication Correct Answers clear, concise,
concrete, correct, coherent, complete, courteous
Active Listening Correct Answers observe for non-verbal
actions, facial expressions, eye contact, posture. Pay attention,
stay engaged and provide feedback by nodding, asking questions
or making comments, connect by listening with empathy, don't
be thinking about what you are going to say next, listen then
respond.
Acuity staffing Model Correct Answers Patient Classification
Systems (PCS) are often utilized for acuity scoring. Nursing
workload management system (NWMS), Patient Intensity for
Nursing Index (PINI), and acute to intensive care (ATIC).
Variation from shift to shift causing the need for more flexibility
in staffing.
Additional staffing Models Correct Answers Modular nursing,
Total patient care, functional nursing, skill mix patient centered
care, important to implement the staffing model that best fits the
unit and the needs of the patients and staff
Adjourning/Mourning Correct Answers Celebrating
achievements
,Adoption of Change per Rogers Correct Answers Staff embrace
change at difference rates: innovators, early adopters, early
majority, late majority, laggards
Affordable Care Act Correct Answers An expansion of
medicaid, most of employers must provide health insurance,
have insurance or face surtax, prevents rejection based on pre-
existing condition. Also referred to as "Obamacare", signed into
law in 2010. Make affordable health insurance available to more
people.
Age Discrimination and Employment Act of 1967 (ADEA)
Correct Answers Implemented by Congress to prohibit
discrimination due to age and promote employment based on
ability. Protected people age 40 to 64. Amended in 1978 to
include ages 65-70.
Agency for Health care research and quality (AHRQ) Correct
Answers Federal agency whose goal is to improve the safety
and quality of health care in America. Creates programs and
material to train and educate health care organizations. generates
measures and data. 3 core competencies - health systems
research, practice improvement, and data and analytics.
American Nurse Association (ANA) Nurse Code of Ethics
Correct Answers Nurses have an obligation to abide by the code
of ethics. There are 9 provisions. expected to adhere and
embrace. Non-negotiable ethical standards
,American Nursing Informatics Association (ANIA) Correct
Answers professional organization for nurses and associated
dedicated to merging nursing science with computer and
information science, using informatics to delivery high quality
healthcare, and committed to professional development in
nursing informatics.
American with Disabilities Act of 1990 Correct Answers
requires employers and public facilities to make "reasonable
accommodations" for people with disabilities and prohibits
discrimination against these individuals in employment. Title 1
employment, 2 public services, 3 public accommodations and
services operated by private entities, 4 telecommunications relay
services, 5 provisions
American with Disabilities Amendments Act of 2008 Correct
Answers Set clear and concise standards for persons with
disabilities. Must state mandatory job functions, have clear job
description, must have handicap accessible work areas.
ANCC Magnet Recognition Program Correct Answers Purpose
is to "recognize health care organizations that provide the very
best in nursing care and uphold the tradition of professional
nursing practice". Based on transformational leadership.
Appreciative inquiry Correct Answers belief that all staff have
positive attributes to contribute to the organization. question the
staff to discover their talents and insights. 5 major principles -
constructionist, simultaneity, poetic, anticipatory, & positive.
The five D's discovery, dream, destiny, design, definition
, Arbitrations Correct Answers hired impartial third party to
review all details of the grievance and give final award. costly
and time consuming. should try all means to resolve before
moving to arbitration. union or employer has 30 days after final
award to file an exception. Unfair labor practice if either party
does not adhere.
Autocratic leadership Correct Answers A form of leadership in
which the leader makes decisions on his or her own and then
announces those decisions to the group. Aim to change behavior
of staff by coercion, authority, punishment and power.
Autonomy Correct Answers Right to make decisions about
one's own care. Nurse/provider is obligated to ensure patients
and parents are fully informed to make decisions. Parents/legal
guardians are legal decision makers for children. Right of self-
determination, independence, and freedom.
Average Daily Census (ADC) Correct Answers total patient
days/number of calendar days. Total patient days =3875. # of
calendar days = 365. 3875/365 = 10.6 ADC.
Behavioral Interviews Correct Answers Set questions decided
upon before start of interview• Beneficial to ask the same set of
questions to all candidates for the same position• Answer with
specific examples of past experiences rather than a generalized
answer• Past performance is the best predictor of future
performance
Themes- Motivation/core values- Communication- Time
management- Adaptability- Patient care or leadership-
SOLUTIONS
2 models for six sigma Correct Answers DMAIC - define,
measure, analyze, improve and control
DMADV - define, measure, analyze, design, and verify
7 C's of Communication Correct Answers clear, concise,
concrete, correct, coherent, complete, courteous
Active Listening Correct Answers observe for non-verbal
actions, facial expressions, eye contact, posture. Pay attention,
stay engaged and provide feedback by nodding, asking questions
or making comments, connect by listening with empathy, don't
be thinking about what you are going to say next, listen then
respond.
Acuity staffing Model Correct Answers Patient Classification
Systems (PCS) are often utilized for acuity scoring. Nursing
workload management system (NWMS), Patient Intensity for
Nursing Index (PINI), and acute to intensive care (ATIC).
Variation from shift to shift causing the need for more flexibility
in staffing.
Additional staffing Models Correct Answers Modular nursing,
Total patient care, functional nursing, skill mix patient centered
care, important to implement the staffing model that best fits the
unit and the needs of the patients and staff
Adjourning/Mourning Correct Answers Celebrating
achievements
,Adoption of Change per Rogers Correct Answers Staff embrace
change at difference rates: innovators, early adopters, early
majority, late majority, laggards
Affordable Care Act Correct Answers An expansion of
medicaid, most of employers must provide health insurance,
have insurance or face surtax, prevents rejection based on pre-
existing condition. Also referred to as "Obamacare", signed into
law in 2010. Make affordable health insurance available to more
people.
Age Discrimination and Employment Act of 1967 (ADEA)
Correct Answers Implemented by Congress to prohibit
discrimination due to age and promote employment based on
ability. Protected people age 40 to 64. Amended in 1978 to
include ages 65-70.
Agency for Health care research and quality (AHRQ) Correct
Answers Federal agency whose goal is to improve the safety
and quality of health care in America. Creates programs and
material to train and educate health care organizations. generates
measures and data. 3 core competencies - health systems
research, practice improvement, and data and analytics.
American Nurse Association (ANA) Nurse Code of Ethics
Correct Answers Nurses have an obligation to abide by the code
of ethics. There are 9 provisions. expected to adhere and
embrace. Non-negotiable ethical standards
,American Nursing Informatics Association (ANIA) Correct
Answers professional organization for nurses and associated
dedicated to merging nursing science with computer and
information science, using informatics to delivery high quality
healthcare, and committed to professional development in
nursing informatics.
American with Disabilities Act of 1990 Correct Answers
requires employers and public facilities to make "reasonable
accommodations" for people with disabilities and prohibits
discrimination against these individuals in employment. Title 1
employment, 2 public services, 3 public accommodations and
services operated by private entities, 4 telecommunications relay
services, 5 provisions
American with Disabilities Amendments Act of 2008 Correct
Answers Set clear and concise standards for persons with
disabilities. Must state mandatory job functions, have clear job
description, must have handicap accessible work areas.
ANCC Magnet Recognition Program Correct Answers Purpose
is to "recognize health care organizations that provide the very
best in nursing care and uphold the tradition of professional
nursing practice". Based on transformational leadership.
Appreciative inquiry Correct Answers belief that all staff have
positive attributes to contribute to the organization. question the
staff to discover their talents and insights. 5 major principles -
constructionist, simultaneity, poetic, anticipatory, & positive.
The five D's discovery, dream, destiny, design, definition
, Arbitrations Correct Answers hired impartial third party to
review all details of the grievance and give final award. costly
and time consuming. should try all means to resolve before
moving to arbitration. union or employer has 30 days after final
award to file an exception. Unfair labor practice if either party
does not adhere.
Autocratic leadership Correct Answers A form of leadership in
which the leader makes decisions on his or her own and then
announces those decisions to the group. Aim to change behavior
of staff by coercion, authority, punishment and power.
Autonomy Correct Answers Right to make decisions about
one's own care. Nurse/provider is obligated to ensure patients
and parents are fully informed to make decisions. Parents/legal
guardians are legal decision makers for children. Right of self-
determination, independence, and freedom.
Average Daily Census (ADC) Correct Answers total patient
days/number of calendar days. Total patient days =3875. # of
calendar days = 365. 3875/365 = 10.6 ADC.
Behavioral Interviews Correct Answers Set questions decided
upon before start of interview• Beneficial to ask the same set of
questions to all candidates for the same position• Answer with
specific examples of past experiences rather than a generalized
answer• Past performance is the best predictor of future
performance
Themes- Motivation/core values- Communication- Time
management- Adaptability- Patient care or leadership-
