SCM 300 Exam 2 Davila Questions and
Answers Graded A+
Goal of waiting line management - Correct answer-Balance the cost paid by the
customers (time) with the cost paid by the company (money paid to maintain the
system)
Parts of a waiting line system - Correct answer-Input Source
Waiting Line
Service Facility
4 Managerial Consideration in Queues - Correct answer-customers
waiting line
employees
service facilities
Basic waiting line terminology - Correct answer--queue*: line.
-channel*: line. refers to the number of lines available at each step.
,-phase*: a single step in a process.
-infinite population of customers*: the number of possible customers that may
come into the store is very high (or unlimited.) When a customer enters the system,
the odds of another entering the system are not impacted in any significant manner.
-finite population of customers*: The number of customers is limited. Example: If
you have a bus company that has 10 busses, then your company's repair shop has a
finite population of 10 busses. If 1 bus is in the shop only 9 others are left in the
population. The odds of a 2nd bus entering the system decline.
Balking - Correct answer-When a potential customer sees the line, but never joins
the line because they think it looks too long and/or too slow.
Reneging - Correct answer-customer joins the line gets frustrated and leaves the
line
Trade-offs in managing waiting lines - Correct answer-add more workers and the
company pays more money but the customer's time in the line will decrease. On
the other hand, limit the technology available to the
, employees and the company's costs decrease, of course the customer will get a
diminished service and likely need to wait longer in the line.
Managerial decisions in queuing - Correct answer-
Finite populations - Correct answer-The number of customers is limited
Infinite populations - Correct answer-the number of possible customers that may
come into the store is very high
Jockeying - Correct answer-
Line jumping - Correct answer-
4 retailing options - Correct answer-1) Brick and Mortar - All products and
services are sold to customers from physical stores. Example: McDonald's
2) Online or E-tailing- All products and services are sold to customers through an
online website. Example: Amazon.com
3) Bricks and clicks - Products can be bought from a physical store or from an
online system. Example: Barnes and Noble and BN.com
4) Clicks and calls - In addition to taking orders via the company website, some
companies will also offer sales via the phone. Examples: Lands' End and L.L. Bean
Answers Graded A+
Goal of waiting line management - Correct answer-Balance the cost paid by the
customers (time) with the cost paid by the company (money paid to maintain the
system)
Parts of a waiting line system - Correct answer-Input Source
Waiting Line
Service Facility
4 Managerial Consideration in Queues - Correct answer-customers
waiting line
employees
service facilities
Basic waiting line terminology - Correct answer--queue*: line.
-channel*: line. refers to the number of lines available at each step.
,-phase*: a single step in a process.
-infinite population of customers*: the number of possible customers that may
come into the store is very high (or unlimited.) When a customer enters the system,
the odds of another entering the system are not impacted in any significant manner.
-finite population of customers*: The number of customers is limited. Example: If
you have a bus company that has 10 busses, then your company's repair shop has a
finite population of 10 busses. If 1 bus is in the shop only 9 others are left in the
population. The odds of a 2nd bus entering the system decline.
Balking - Correct answer-When a potential customer sees the line, but never joins
the line because they think it looks too long and/or too slow.
Reneging - Correct answer-customer joins the line gets frustrated and leaves the
line
Trade-offs in managing waiting lines - Correct answer-add more workers and the
company pays more money but the customer's time in the line will decrease. On
the other hand, limit the technology available to the
, employees and the company's costs decrease, of course the customer will get a
diminished service and likely need to wait longer in the line.
Managerial decisions in queuing - Correct answer-
Finite populations - Correct answer-The number of customers is limited
Infinite populations - Correct answer-the number of possible customers that may
come into the store is very high
Jockeying - Correct answer-
Line jumping - Correct answer-
4 retailing options - Correct answer-1) Brick and Mortar - All products and
services are sold to customers from physical stores. Example: McDonald's
2) Online or E-tailing- All products and services are sold to customers through an
online website. Example: Amazon.com
3) Bricks and clicks - Products can be bought from a physical store or from an
online system. Example: Barnes and Noble and BN.com
4) Clicks and calls - In addition to taking orders via the company website, some
companies will also offer sales via the phone. Examples: Lands' End and L.L. Bean
