MGMT100 Human Relations Mid Term
Week 5 Study Guide fully solved
People spend a considerable part of their working day _________ with others. One of the
findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965), echoed
more recently by Shigemi (1988), is that managers and others consistently underestimate the
amount of time they spend ... - correct answer ✔✔relating
_________ is a core competence. People who cannot _______ relate. Nichols and Stevens
(1957) estimate that 45 per cent of all communication time is spent __________ compared with
30 per cent speaking, 16 per cent reading and 9 per cent writing. Despite the fact that people
spend so much time __________, few ever receive any formal training on how to __________
effectively. - correct answer ✔✔listening, listening
__________ __________is the kind of listening people engage in for pleasure. It might occur
when listening to poetry or children playing. It involves the listener seeking out signals or
messages that she wants to hear. - correct answer ✔✔appreciative listening
Being aware of one's own _________ _______ can help a person listen more effectively. -
correct answer ✔✔personal filters
The _______ __________ offers a set of pointers to the kinds of behavior that communicate a
sense of presence to the speaker. These need not always be adhered to strictly. They are not
rules, rather they are reminders of the importance of non-verbal behavior. The listener's body is
a vehicle for communication and she should constantly be aware of all the cues and messages
she is sending. - correct answer ✔✔SOLER mnemonic
_____________ _____________ can also be used to regulate the communicative flow between
people. The importance of a person's regulatory skills is reflected by the evaluative statements
Week 5 Study Guide fully solved
People spend a considerable part of their working day _________ with others. One of the
findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965), echoed
more recently by Shigemi (1988), is that managers and others consistently underestimate the
amount of time they spend ... - correct answer ✔✔relating
_________ is a core competence. People who cannot _______ relate. Nichols and Stevens
(1957) estimate that 45 per cent of all communication time is spent __________ compared with
30 per cent speaking, 16 per cent reading and 9 per cent writing. Despite the fact that people
spend so much time __________, few ever receive any formal training on how to __________
effectively. - correct answer ✔✔listening, listening
__________ __________is the kind of listening people engage in for pleasure. It might occur
when listening to poetry or children playing. It involves the listener seeking out signals or
messages that she wants to hear. - correct answer ✔✔appreciative listening
Being aware of one's own _________ _______ can help a person listen more effectively. -
correct answer ✔✔personal filters
The _______ __________ offers a set of pointers to the kinds of behavior that communicate a
sense of presence to the speaker. These need not always be adhered to strictly. They are not
rules, rather they are reminders of the importance of non-verbal behavior. The listener's body is
a vehicle for communication and she should constantly be aware of all the cues and messages
she is sending. - correct answer ✔✔SOLER mnemonic
_____________ _____________ can also be used to regulate the communicative flow between
people. The importance of a person's regulatory skills is reflected by the evaluative statements
