BCOR 370 EXAM 2 HOUGHTON STUDY GUIDE
Organizational Structure - Answer -framework of jobs and departments that directs the
behavior of individuals and groups towards achieving the organization's objectives
Work Specialization - Answer -subdivision of tasks into individual jobs
Delegating - Answer -Process of transferring authority and responsibility to another
member of the health care team to complete a task, while retaining accountability
Centralized - Answer -authority to make a decision at the top level
Decentralization - Answer -authority to make decisions at the lower level
Span of Control - Answer -number of employees that report to a given manager
Chain of Command (unity of command) - Answer -single flow of authority through
organization
Functional Structure - Answer -CEO, marketing, production, HR, IT, customer service;
grouping of people that have similar skills/functions
Product Structure - Answer -have different departments based on the type of products
they have
Geographic product - Answer -organize according to geographic areas
Matrix Structure - Answer -combining diff types of structures; advantage is that you can
fine tune structure that fits your business mission, easy to add and expand to, cost-
effective (assign people to multiple departments), disadvantage is that it violates the
chain of command because someone could have two bosses
Organic organization - Answer -collaboration (both vertical and horizontal), adaptable
duties, few rules, informal communication, decentralized decision authority, flatter
structures (org. is like a living thing; able to change depending on
circumstances/situations
Mechanistic organization - Answer -rigid hierarchical relationships, fixed duties, many
rules, formalized communication, channels, centralized decision authority, taller
structures (org. is like a machine- isn't flexible, only built to do one thing)
Human Resource Management - Answer -concerned with getting, training, motivating
and keeping competent employees, the practices and polices necessary to get the right
people
Organizational Structure - Answer -framework of jobs and departments that directs the
behavior of individuals and groups towards achieving the organization's objectives
Work Specialization - Answer -subdivision of tasks into individual jobs
Delegating - Answer -Process of transferring authority and responsibility to another
member of the health care team to complete a task, while retaining accountability
Centralized - Answer -authority to make a decision at the top level
Decentralization - Answer -authority to make decisions at the lower level
Span of Control - Answer -number of employees that report to a given manager
Chain of Command (unity of command) - Answer -single flow of authority through
organization
Functional Structure - Answer -CEO, marketing, production, HR, IT, customer service;
grouping of people that have similar skills/functions
Product Structure - Answer -have different departments based on the type of products
they have
Geographic product - Answer -organize according to geographic areas
Matrix Structure - Answer -combining diff types of structures; advantage is that you can
fine tune structure that fits your business mission, easy to add and expand to, cost-
effective (assign people to multiple departments), disadvantage is that it violates the
chain of command because someone could have two bosses
Organic organization - Answer -collaboration (both vertical and horizontal), adaptable
duties, few rules, informal communication, decentralized decision authority, flatter
structures (org. is like a living thing; able to change depending on
circumstances/situations
Mechanistic organization - Answer -rigid hierarchical relationships, fixed duties, many
rules, formalized communication, channels, centralized decision authority, taller
structures (org. is like a machine- isn't flexible, only built to do one thing)
Human Resource Management - Answer -concerned with getting, training, motivating
and keeping competent employees, the practices and polices necessary to get the right
people
