1
Copyright © 2021 Pearson Education, Inc.
sb sb sb sb sb
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) sb sb sb sb
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benefit t
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o the service technician?
sb sb sb
A) Maintenance reminder light reset procedures sb sb sb sb
B) Tire pressure monitoring system reset procedures
sb sb sb sb sb
C) Maintenance items specifications sb sb
D) All of the above sb sb sb sb
Answer: D s b
Diff: 1 sb
Page Ref: 1 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1- s b
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
sb sb sb sb sb sb sb sb sb sb sb sb
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord
sb sb s b sb sb sb sb sb sb sb sb sb sb sb
er.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that a
sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb
n accident could cause faults due to hidden damage. Technician B says that some faults could be
sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb s
related to a previous repair. Which technician is correct?
b sb sb sb sb sb sb sb sb
A) Technician A only sb sb
B) Technician B only sb sb
C) Both technicians A and B sb sb sb sb
D) Neither technician A nor B sb sb sb sb sb
Answer: C s b
Diff: 2 sb
Page Ref: 3 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1- s b
5 Explain why service records are important. 2017 ASE MAST
sb sb sb sb sb sb sb sb sb
: A0.C.04 Review vehicle service history.
s b sb sb sb sb
3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer sb
B) local dealer sb
C) federal government sb
D) state or local government sb sb sb sb
Answer: A s b
Diff: 1 sb
Page Ref: 2 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1-3 Describe vehicle recalls and campaigns.
s b sb sb sb sb sb
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
sb sb s b sb sb sb sb sb sb sb sb sb
gine operation, vehicle service history, service precautions, and technical service bulletins.
sb sb sb sb sb sb sb sb sb sb
2
Copyright © 2021 Pearson Education, Inc. sb sb sb sb sb
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
sb . sb sb sb sb sb sb sb
A) vehicle manufacturer sb
B) local dealer sb
C) federal government sb
D) state or local government
sb sb sb sb
Answer: A s b
Diff: 1
sb
Page Ref: 2 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1-2 Explain the different types of service information.
s b sb sb sb sb sb sb sb
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
sb sb s b sb sb sb sb sb sb sb sb sb
gine operation, vehicle service history, service precautions, and technical service bulletins.
sb sb sb sb sb sb sb sb sb sb
5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B s b
Diff: 1
sb
Page Ref: 4 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1-4 Discuss the importance of the work order.
s b sb sb sb sb sb sb sb
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord
sb sb s b sb sb sb sb sb sb sb sb sb sb sb
er.
6) What should the service technician document on the work order?
sb sb sb sb sb sb sb sb sb
A) The results of any inspections and tests
sb sb sb sb sb sb
B) What was replaced or serviced
sb sb sb sb
C) The dimensions of the related component and comparison to factory specifications
sb sb sb sb sb sb sb sb sb sb
D) Any of the above sb sb sb sb
Answer: D s b
Diff: 1
sb
Page Ref: 3 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1-4 Discuss the importance of the work order.
s b sb sb sb sb sb sb sb
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
sb sb s b sb sb sb sb sb sb sb sb sb
ying information, customer concern, related service history, cause, and correction.
sb sb sb sb sb sb sb sb sb
7) The labor rate for each operation is included on the work order and is added by the
sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb .
A) service technician sb
B) service advisor sb
C) shop owner or designated warranty person
sb sb sb sb sb
D) Any of the above sb sb sb sb
Answer: C s b
Diff: 1
sb
Page Ref: 3 sb sb sb
3
Copyright © 2021 Pearson Education, Inc. sb sb sb sb sb
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
sb s b
Objective: 1-4 Discuss the importance of the work order.
s b sb sb sb sb sb sb sb
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
sb sb s b sb sb sb sb sb sb sb sb sb
ying information, customer concern, related service history, cause, and correction.
sb sb sb sb sb sb sb sb sb
4
Copyright © 2021 Pearson Education, Inc.
sb sb sb sb sb
VERIFIEDBRAINBOOSTER
Copyright © 2021 Pearson Education, Inc.
sb sb sb sb sb
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) sb sb sb sb
Chapter 1 Service Information, Work Orders, and Vehicle Identification
sb s b s b sb sb sb sb sb sb
1) What type of information is commonly included in the owner's manual that would be a benefit t
sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb
o the service technician?
sb sb sb
A) Maintenance reminder light reset procedures sb sb sb sb
B) Tire pressure monitoring system reset procedures
sb sb sb sb sb
C) Maintenance items specifications sb sb
D) All of the above sb sb sb sb
Answer: D s b
Diff: 1 sb
Page Ref: 1 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1- s b
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
sb sb sb sb sb sb sb sb sb sb sb sb
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord
sb sb s b sb sb sb sb sb sb sb sb sb sb sb
er.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that a
sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb
n accident could cause faults due to hidden damage. Technician B says that some faults could be
sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb s
related to a previous repair. Which technician is correct?
b sb sb sb sb sb sb sb sb
A) Technician A only sb sb
B) Technician B only sb sb
C) Both technicians A and B sb sb sb sb
D) Neither technician A nor B sb sb sb sb sb
Answer: C s b
Diff: 2 sb
Page Ref: 3 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1- s b
5 Explain why service records are important. 2017 ASE MAST
sb sb sb sb sb sb sb sb sb
: A0.C.04 Review vehicle service history.
s b sb sb sb sb
3) A campaign (recall) is mailed to the owner of a vehicle from the
sb sb . sb sb sb sb sb sb sb sb sb sb sb
A) vehicle manufacturer sb
B) local dealer sb
C) federal government sb
D) state or local government sb sb sb sb
Answer: A s b
Diff: 1 sb
Page Ref: 2 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1-3 Describe vehicle recalls and campaigns.
s b sb sb sb sb sb
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
sb sb s b sb sb sb sb sb sb sb sb sb
gine operation, vehicle service history, service precautions, and technical service bulletins.
sb sb sb sb sb sb sb sb sb sb
2
Copyright © 2021 Pearson Education, Inc. sb sb sb sb sb
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
sb . sb sb sb sb sb sb sb
A) vehicle manufacturer sb
B) local dealer sb
C) federal government sb
D) state or local government
sb sb sb sb
Answer: A s b
Diff: 1
sb
Page Ref: 2 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1-2 Explain the different types of service information.
s b sb sb sb sb sb sb sb
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
sb sb s b sb sb sb sb sb sb sb sb sb
gine operation, vehicle service history, service precautions, and technical service bulletins.
sb sb sb sb sb sb sb sb sb sb
5) Four tenths of an hour is how many minutes?
sb sb sb sb sb sb sb sb
A) 14
B) 24
C) 34
D) 44
Answer: B s b
Diff: 1
sb
Page Ref: 4 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1-4 Discuss the importance of the work order.
s b sb sb sb sb sb sb sb
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord
sb sb s b sb sb sb sb sb sb sb sb sb sb sb
er.
6) What should the service technician document on the work order?
sb sb sb sb sb sb sb sb sb
A) The results of any inspections and tests
sb sb sb sb sb sb
B) What was replaced or serviced
sb sb sb sb
C) The dimensions of the related component and comparison to factory specifications
sb sb sb sb sb sb sb sb sb sb
D) Any of the above sb sb sb sb
Answer: D s b
Diff: 1
sb
Page Ref: 3 sb sb sb
Chapter Quiz: Yes sb s b
Objective: 1-4 Discuss the importance of the work order.
s b sb sb sb sb sb sb sb
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
sb sb s b sb sb sb sb sb sb sb sb sb
ying information, customer concern, related service history, cause, and correction.
sb sb sb sb sb sb sb sb sb
7) The labor rate for each operation is included on the work order and is added by the
sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb sb .
A) service technician sb
B) service advisor sb
C) shop owner or designated warranty person
sb sb sb sb sb
D) Any of the above sb sb sb sb
Answer: C s b
Diff: 1
sb
Page Ref: 3 sb sb sb
3
Copyright © 2021 Pearson Education, Inc. sb sb sb sb sb
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
sb s b
Objective: 1-4 Discuss the importance of the work order.
s b sb sb sb sb sb sb sb
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
sb sb s b sb sb sb sb sb sb sb sb sb
ying information, customer concern, related service history, cause, and correction.
sb sb sb sb sb sb sb sb sb
4
Copyright © 2021 Pearson Education, Inc.
sb sb sb sb sb
VERIFIEDBRAINBOOSTER
