APCO Telecommunicator Test 2025 – Complete Question and Answer Study Guide
The term PSAP stands for Public Safety Access Point - (ANSWER)False, Public Safety Answering Point
Professionalism is defined by who you are, what you do, and how others perceive you - (ANSWER)True
Ethics involves an individuals personal, professional, and organizational rules of conduct -
(ANSWER)True
The three primary fields of public safety communications are law enforcement, fire service, and
emergency management - (ANSWER)False, They are Law Enforcement, Fire Services, and EMS
(Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety communications systems -
(ANSWER)True
Telephone books, maps, and cross reference directories are examples of PSAP informational resources -
(ANSWER)True
A policy is a guide to action and a procedure is a guide to thinking - (ANSWER)False, A policy is a guide to
thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - (ANSWER)False
A question that can't be answered yes or no is an open ended question - (ANSWER)True
Restating a speakers main points in your own words is applying the active listening technique -
(ANSWER)False
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is
applying the active listening technique of paraphrasing - (ANSWER)False
, APCO Telecommunicator Test 2025 – Complete Question and Answer Study Guide
An observation is based on assumptions and an inference is based on facts. - (ANSWER)False, An
observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and respect -
(ANSWER)True
Emergency calls only come in on emergency lines - (ANSWER)False
Giving legal advice and/or personal opinions is part of a telecommunicators job - (ANSWER)False
It's okay for a telecommunicator to rely on memory during info gathering - (ANSWER)False
An accurate description of weapons is critical info for response units - (ANSWER)True
The ALI is the calling party's telephone number and the ANI is the calling party's address and dispatch
info. - (ANSWER)False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers telephone number and
physical address - (ANSWER)True
Cordless telephones are considered part of the wireless telephone systems - (ANSWER)False
911 calls are selectively routed to the correct PSAP based on the MSAG - (ANSWER)True
The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call
referral - (ANSWER)True
PBX pinpoints the exact location of the caller. - (ANSWER)False, usually used in large building and gives a
vague location
The term PSAP stands for Public Safety Access Point - (ANSWER)False, Public Safety Answering Point
Professionalism is defined by who you are, what you do, and how others perceive you - (ANSWER)True
Ethics involves an individuals personal, professional, and organizational rules of conduct -
(ANSWER)True
The three primary fields of public safety communications are law enforcement, fire service, and
emergency management - (ANSWER)False, They are Law Enforcement, Fire Services, and EMS
(Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety communications systems -
(ANSWER)True
Telephone books, maps, and cross reference directories are examples of PSAP informational resources -
(ANSWER)True
A policy is a guide to action and a procedure is a guide to thinking - (ANSWER)False, A policy is a guide to
thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - (ANSWER)False
A question that can't be answered yes or no is an open ended question - (ANSWER)True
Restating a speakers main points in your own words is applying the active listening technique -
(ANSWER)False
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is
applying the active listening technique of paraphrasing - (ANSWER)False
, APCO Telecommunicator Test 2025 – Complete Question and Answer Study Guide
An observation is based on assumptions and an inference is based on facts. - (ANSWER)False, An
observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and respect -
(ANSWER)True
Emergency calls only come in on emergency lines - (ANSWER)False
Giving legal advice and/or personal opinions is part of a telecommunicators job - (ANSWER)False
It's okay for a telecommunicator to rely on memory during info gathering - (ANSWER)False
An accurate description of weapons is critical info for response units - (ANSWER)True
The ALI is the calling party's telephone number and the ANI is the calling party's address and dispatch
info. - (ANSWER)False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers telephone number and
physical address - (ANSWER)True
Cordless telephones are considered part of the wireless telephone systems - (ANSWER)False
911 calls are selectively routed to the correct PSAP based on the MSAG - (ANSWER)True
The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call
referral - (ANSWER)True
PBX pinpoints the exact location of the caller. - (ANSWER)False, usually used in large building and gives a
vague location
