Quality, Continuous Improvement, And Lean Six
Sigma WGU D469 – Questions With Proper
Solutions
Save
Practice questions for this set
Learn 1 /7 Study with Learn
Which term describes how well a company reacts to unexpected situations in the
service industry?
Choose an answer
1 Responsiveness 2 Appraisal costs
cause-and-effect diagram or fishbone
3 Green Belt 4
diagram
Don't know?
Terms in this set (140)
Costs of measuring, testing, and analyzing materials,
Appraisal costs parts, products, and the productive process to make
sure they conform to design specifications.
, A level of quality achievement established by one
Benchmark company that other companies seek to achieve (i.e., a
goal).
In a Six Sigma program, the leader of a quality
Black Belt
improvement project; a full-time position.
In Six Sigma, a five-step process for improvement
breakthrough strategy projects: define, measure, analyze, improve, and
control.
cause-and-effect diagram A graphical description of the elements of a specific
or fishbone diagram quality problem.
cause-and-effect matrix A grid used to prioritize causes of quality problems.
A member of top management who is responsible for
champion
project success in a Six Sigma program.
Cost Index The ratio of quality cost to manufacturing cost.
A systematic methodology to design products and
design for Six Sigma (DFSS) processes that meet customer expectations and can be
produced at Six Sigma quality levels.
DMADV Define, measure, analyze, design, and verify.
Costs of poor quality incurred after the product gets to
external failure costs the customer; that is, customer service, lost sales, and
so on.
A measure of how well a product or service does what
fitness for use the consumer thinks it is supposed to do and wants it to
do.
In a Six Sigma program, a project team member, a part-
Green Belt
time position.
Ratios that measure quality costs relative to some base
index numbers
accounting values such as sales or product units.
Costs of poor-quality products discovered during the
internal failure costs
production process—that is, scrap, rework, and the like.
Involving everyone in the workplace in a process of
Kaizen
gradual, organized, and continuous improvement.
labor index The ratio of quality cost to direct labor hours.
Lean Six Sigma Integrating Six Sigma and lean systems.
Sigma WGU D469 – Questions With Proper
Solutions
Save
Practice questions for this set
Learn 1 /7 Study with Learn
Which term describes how well a company reacts to unexpected situations in the
service industry?
Choose an answer
1 Responsiveness 2 Appraisal costs
cause-and-effect diagram or fishbone
3 Green Belt 4
diagram
Don't know?
Terms in this set (140)
Costs of measuring, testing, and analyzing materials,
Appraisal costs parts, products, and the productive process to make
sure they conform to design specifications.
, A level of quality achievement established by one
Benchmark company that other companies seek to achieve (i.e., a
goal).
In a Six Sigma program, the leader of a quality
Black Belt
improvement project; a full-time position.
In Six Sigma, a five-step process for improvement
breakthrough strategy projects: define, measure, analyze, improve, and
control.
cause-and-effect diagram A graphical description of the elements of a specific
or fishbone diagram quality problem.
cause-and-effect matrix A grid used to prioritize causes of quality problems.
A member of top management who is responsible for
champion
project success in a Six Sigma program.
Cost Index The ratio of quality cost to manufacturing cost.
A systematic methodology to design products and
design for Six Sigma (DFSS) processes that meet customer expectations and can be
produced at Six Sigma quality levels.
DMADV Define, measure, analyze, design, and verify.
Costs of poor quality incurred after the product gets to
external failure costs the customer; that is, customer service, lost sales, and
so on.
A measure of how well a product or service does what
fitness for use the consumer thinks it is supposed to do and wants it to
do.
In a Six Sigma program, a project team member, a part-
Green Belt
time position.
Ratios that measure quality costs relative to some base
index numbers
accounting values such as sales or product units.
Costs of poor-quality products discovered during the
internal failure costs
production process—that is, scrap, rework, and the like.
Involving everyone in the workplace in a process of
Kaizen
gradual, organized, and continuous improvement.
labor index The ratio of quality cost to direct labor hours.
Lean Six Sigma Integrating Six Sigma and lean systems.
