C954 - WGU - PRE-ASSESSMENT:
INFORMATION TECHNOLOGY
MANAGEMENT CORRECT 100%
Which data set consumes disk space equal to the change in the data since it was last
captured?
Big
Static
Dynamic
Snapshot - ANSWERSnapshot
A business wants to allow its employees to communicate online with each other in real
time.
What should the business use to achieve this?
Instant messaging
Email
Spreadsheet
Word processor - ANSWERInstant messaging
An organization wants to calculate its sales by region.
Which type of software will serve this need?
Human resources management (HRM)
Inventory management
Customer relationship management (CRM)
Personnel management - ANSWERCustomer relationship management (CRM)
Which component functions as a computer's working memory?
Random access memory (RAM)
Central processing unit (CPU)
Read-only memory (ROM)
Solid state drive (SSD) - ANSWERRandom access memory (RAM)
What is a secondary storage medium?
Random access memory
Magnetic tape
Read-only memory
, Cache - ANSWERMagnetic tape
Which type of network should a company use if they want to connect a group of
computers in an office building?
PAN
MAN
WAN
LAN - ANSWERLAN
Which network topology uses a central hub to which all devices on the network are
connected?
Bus
Wireless
Hybrid
Star - ANSWERStar
Which multiuser operating system originated at AT&T's Bell Laboratories?
Android
OS X
Linux
Unix - ANSWERUnix
Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with
those of the IT provider?
Service design (SD)
Service operation (SO)
Service transition (ST)
Service strategy (SS) - ANSWERService strategy (SS)
Why was ITIL developed?
As a global oversight committee for the IT industry
As an assessment tool to be used globally in the IT industry
As a guide to be used globally in the IT industry
As a consulting organization to support the IT industry globally - ANSWERAs a guide to
be used globally in the IT industry
Which two subcategories are found within the service strategy stages?
Choose 2 answers.
Problem management
Access management
INFORMATION TECHNOLOGY
MANAGEMENT CORRECT 100%
Which data set consumes disk space equal to the change in the data since it was last
captured?
Big
Static
Dynamic
Snapshot - ANSWERSnapshot
A business wants to allow its employees to communicate online with each other in real
time.
What should the business use to achieve this?
Instant messaging
Spreadsheet
Word processor - ANSWERInstant messaging
An organization wants to calculate its sales by region.
Which type of software will serve this need?
Human resources management (HRM)
Inventory management
Customer relationship management (CRM)
Personnel management - ANSWERCustomer relationship management (CRM)
Which component functions as a computer's working memory?
Random access memory (RAM)
Central processing unit (CPU)
Read-only memory (ROM)
Solid state drive (SSD) - ANSWERRandom access memory (RAM)
What is a secondary storage medium?
Random access memory
Magnetic tape
Read-only memory
, Cache - ANSWERMagnetic tape
Which type of network should a company use if they want to connect a group of
computers in an office building?
PAN
MAN
WAN
LAN - ANSWERLAN
Which network topology uses a central hub to which all devices on the network are
connected?
Bus
Wireless
Hybrid
Star - ANSWERStar
Which multiuser operating system originated at AT&T's Bell Laboratories?
Android
OS X
Linux
Unix - ANSWERUnix
Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with
those of the IT provider?
Service design (SD)
Service operation (SO)
Service transition (ST)
Service strategy (SS) - ANSWERService strategy (SS)
Why was ITIL developed?
As a global oversight committee for the IT industry
As an assessment tool to be used globally in the IT industry
As a guide to be used globally in the IT industry
As a consulting organization to support the IT industry globally - ANSWERAs a guide to
be used globally in the IT industry
Which two subcategories are found within the service strategy stages?
Choose 2 answers.
Problem management
Access management
