NRF CUSTOMER SERVICE EXAM STUDY GUIDE NRF CUSTOMER SERVICE EXAM STUDY GUIDE
NRF CUSTOMER SERVICE EXAM STUDY GUIDE QUESTIONS AND
ANSWERS GRADED A+ LATEST UPDATE.
A good reason for creating an opening for discussion is to:
• Break down the customer's sales resistance
• Convince the customer how much you know about the product
• Get to know what the customer wants ANS >> Get to know what
the customer wants
Which of the following are appropriate reasons for following up
with a customer?
• You are curious whether a gift your customer purchased was
well received
,NRF CUSTOMER SERVICE EXAM STUDY GUIDE NRF CUSTOMER SERVICE EXAM STUDY GUIDE
• You finally located an item the customer asked for a while
back
• You want to know why a customer did not make it in for a
special sale
• You haven't seen the customer in a long time and are
wondering if she is shopping somewhere else now ANS >> You
finally located an item the customer asked for a while back
Customer follow-up is always a good idea, no matter what the
situation
True or False ANS >> False
How would you handle a situation where a customer wants a
brand that you don't carry?
• Convince him that your brands are better
• Get permission from him to show the items you do have that
meet his needs
• Tell him that he won't find anything better than what you
have
• Smile and listen politely, but don't tell him you don't have his
brand; show him your items anyway
,NRF CUSTOMER SERVICE EXAM STUDY GUIDE NRF CUSTOMER SERVICE EXAM STUDY GUIDE
• Tell him you don't carry that brand then excuse yourself to
serve someone else ANS >> Get permission from him to show the
items you do have that meet his needs
When the customer presents you with a problem, you should
ask her:
• How she would like the situation solved
• If she stops at your store on a regular basis
• Who is at fault in the situation ANS >> How she would like the
situation solved
Showing respect for a customer's business card means you
should:
• Put it in your purse or wallet for safe keeping
• Make some comment to indicate you have read it
• Never write on it ANS >> Make some comment to indicate you
have read it
, NRF CUSTOMER SERVICE EXAM STUDY GUIDE NRF CUSTOMER SERVICE EXAM STUDY GUIDE
If you don't have a warranty manual available or are unsure
about a warranty answer, a resource to consider is co-workers
or your supervisor.
True or false ANS >> True
You should keep your client records up-to-date and notify
customers of merchandise you know is of interest to them.
True or False ANS >> True
When acting as a personal shopper, you should:
• Choose a wide selection of items from which the customer can
choose
• Ignore the customer's bad taste and choose the items that you
think she should wear
• Select only items that fit her interest ANS >> Select only items
that fit her interest
To keep the lines of communication open, the best question to
ask:
• Are the ones that are able to direct the customer to a decision
NRF CUSTOMER SERVICE EXAM STUDY GUIDE QUESTIONS AND
ANSWERS GRADED A+ LATEST UPDATE.
A good reason for creating an opening for discussion is to:
• Break down the customer's sales resistance
• Convince the customer how much you know about the product
• Get to know what the customer wants ANS >> Get to know what
the customer wants
Which of the following are appropriate reasons for following up
with a customer?
• You are curious whether a gift your customer purchased was
well received
,NRF CUSTOMER SERVICE EXAM STUDY GUIDE NRF CUSTOMER SERVICE EXAM STUDY GUIDE
• You finally located an item the customer asked for a while
back
• You want to know why a customer did not make it in for a
special sale
• You haven't seen the customer in a long time and are
wondering if she is shopping somewhere else now ANS >> You
finally located an item the customer asked for a while back
Customer follow-up is always a good idea, no matter what the
situation
True or False ANS >> False
How would you handle a situation where a customer wants a
brand that you don't carry?
• Convince him that your brands are better
• Get permission from him to show the items you do have that
meet his needs
• Tell him that he won't find anything better than what you
have
• Smile and listen politely, but don't tell him you don't have his
brand; show him your items anyway
,NRF CUSTOMER SERVICE EXAM STUDY GUIDE NRF CUSTOMER SERVICE EXAM STUDY GUIDE
• Tell him you don't carry that brand then excuse yourself to
serve someone else ANS >> Get permission from him to show the
items you do have that meet his needs
When the customer presents you with a problem, you should
ask her:
• How she would like the situation solved
• If she stops at your store on a regular basis
• Who is at fault in the situation ANS >> How she would like the
situation solved
Showing respect for a customer's business card means you
should:
• Put it in your purse or wallet for safe keeping
• Make some comment to indicate you have read it
• Never write on it ANS >> Make some comment to indicate you
have read it
, NRF CUSTOMER SERVICE EXAM STUDY GUIDE NRF CUSTOMER SERVICE EXAM STUDY GUIDE
If you don't have a warranty manual available or are unsure
about a warranty answer, a resource to consider is co-workers
or your supervisor.
True or false ANS >> True
You should keep your client records up-to-date and notify
customers of merchandise you know is of interest to them.
True or False ANS >> True
When acting as a personal shopper, you should:
• Choose a wide selection of items from which the customer can
choose
• Ignore the customer's bad taste and choose the items that you
think she should wear
• Select only items that fit her interest ANS >> Select only items
that fit her interest
To keep the lines of communication open, the best question to
ask:
• Are the ones that are able to direct the customer to a decision
