WGU C954 Information Technology
Management Objective Assessment Final
Actual Exam latest 2025-2026, Questions
with verified and Detailed Answers (Grade
A+)
1. Which IT governance framework focuses on aligning IT goals with
business goals?
A. ISO 27001
B. COBIT
C. ITIL
D. NIST CSF
Answer: B
Rationale: COBIT is designed for enterprise governance and alignment
between IT and business objectives.
2. Which SDLC phase determines user requirements?
A. Planning
B. Analysis
C. Design
D. Implementation
Answer: B
Rationale: The analysis phase identifies detailed system requirements.
,3. What is the main purpose of an IT Steering Committee?
A. Approve vendor contracts
B. Oversee IT strategy and ensure alignment with business goals
C. Manage day-to-day IT operations
D. Perform network security audits
Answer: B
Rationale: Steering committees maintain business–IT alignment.
4. Which metric best evaluates service desk effectiveness?
A. Number of tickets created
B. Cost per ticket
C. First call resolution rate
D. Number of IT staff
Answer: C
Rationale: First-call resolution indicates service quality and efficiency.
5. A project is behind schedule. Which PM tool shows task
dependencies?
A. Gantt chart
B. PERT chart
C. Heat map
D. Dashboard
Answer: B
Rationale: PERT shows task relationships and critical paths.
,6. Which cloud model provides virtual machines and storage while the
customer manages the OS and applications?
A. SaaS
B. PaaS
C. IaaS
D. On-premises
Answer: C
Rationale: IaaS = customer controls OS and software; cloud provider
supplies infrastructure.
7. The best way to reduce single-point-of-failure risk is to use:
A. Firewalls
B. Redundancy
C. Penetration testing
D. Virtualization
Answer: B
Rationale: Redundant systems eliminate single points of failure.
8. Which ITIL practice focuses on preventing recurring incidents?
A. Incident management
B. Problem management
C. Change management
D. Service request management
Answer: B
Rationale: Problem management identifies root causes and prevents
recurrence.
, 9. In project management, scope creep is prevented by:
A. Large budgets
B. Strong change control processes
C. Short timelines
D. Increased staffing
Answer: B
Rationale: Change control manages scope and prevents unauthorized
changes.
10. Which risk response eliminates the risk entirely?
A. Mitigation
B. Transfer
C. Avoidance
D. Acceptance
Answer: C
Rationale: Avoidance = removing the activity causing the risk.
11. A company leases servers instead of owning them. This is:
A. CapEx
B. OpEx
C. Depreciation
D. ROI
Answer: B
Rationale: Leasing = operational expense.
Management Objective Assessment Final
Actual Exam latest 2025-2026, Questions
with verified and Detailed Answers (Grade
A+)
1. Which IT governance framework focuses on aligning IT goals with
business goals?
A. ISO 27001
B. COBIT
C. ITIL
D. NIST CSF
Answer: B
Rationale: COBIT is designed for enterprise governance and alignment
between IT and business objectives.
2. Which SDLC phase determines user requirements?
A. Planning
B. Analysis
C. Design
D. Implementation
Answer: B
Rationale: The analysis phase identifies detailed system requirements.
,3. What is the main purpose of an IT Steering Committee?
A. Approve vendor contracts
B. Oversee IT strategy and ensure alignment with business goals
C. Manage day-to-day IT operations
D. Perform network security audits
Answer: B
Rationale: Steering committees maintain business–IT alignment.
4. Which metric best evaluates service desk effectiveness?
A. Number of tickets created
B. Cost per ticket
C. First call resolution rate
D. Number of IT staff
Answer: C
Rationale: First-call resolution indicates service quality and efficiency.
5. A project is behind schedule. Which PM tool shows task
dependencies?
A. Gantt chart
B. PERT chart
C. Heat map
D. Dashboard
Answer: B
Rationale: PERT shows task relationships and critical paths.
,6. Which cloud model provides virtual machines and storage while the
customer manages the OS and applications?
A. SaaS
B. PaaS
C. IaaS
D. On-premises
Answer: C
Rationale: IaaS = customer controls OS and software; cloud provider
supplies infrastructure.
7. The best way to reduce single-point-of-failure risk is to use:
A. Firewalls
B. Redundancy
C. Penetration testing
D. Virtualization
Answer: B
Rationale: Redundant systems eliminate single points of failure.
8. Which ITIL practice focuses on preventing recurring incidents?
A. Incident management
B. Problem management
C. Change management
D. Service request management
Answer: B
Rationale: Problem management identifies root causes and prevents
recurrence.
, 9. In project management, scope creep is prevented by:
A. Large budgets
B. Strong change control processes
C. Short timelines
D. Increased staffing
Answer: B
Rationale: Change control manages scope and prevents unauthorized
changes.
10. Which risk response eliminates the risk entirely?
A. Mitigation
B. Transfer
C. Avoidance
D. Acceptance
Answer: C
Rationale: Avoidance = removing the activity causing the risk.
11. A company leases servers instead of owning them. This is:
A. CapEx
B. OpEx
C. Depreciation
D. ROI
Answer: B
Rationale: Leasing = operational expense.
