NRSG 257 Exam 2 Questions and
Answers48
What are some examples of self-built provider hosted electronic records? - ANSWERS-MyActive
Health
HealthProfiler
What is a two way exchange of healthcare information between the provider and client, and can
be initiated by either one? - ANSWERS-E-Encounters
What is one way an e-encounter can occur. - ANSWERS-Email communication
What is a benefit of email communication with a provider? - ANSWERS-Retention
Compliance
Visitation rates are low
Telephone for follow up
What are some barriers for email communication with a provider? - ANSWERS-Privacy
Liability
Increased workload for provider
What are some current issues with E-Encounters? - ANSWERS-What to post and when
Contractual relationship
Response and triage of messages
Payment
,What is another form of E-Encounters? - ANSWERS-Home monitoring, which can include emails
and e-visits
True or false
The major concern associated with smart card use is security? - ANSWERS-True
What is essential in order to overcome personality barriers? - ANSWERS-Good communication
techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice - ANSWERS-
Communication
Who must nurses be able to effectively communicate with to achieve their goal of high quality
care? - ANSWERS-Clients, family members, physicians, peers, and associate
What promotes good quality of care? - ANSWERS-Good communication
What is essential for good leadership and management? - ANSWERS-Good communication
True or false
The BSN program promotes good communication to develop leadership and management
abilities - ANSWERS-True
What are 6 factors that affect communication? - ANSWERS-Change
Anger
Group dynamics
Competition
,Work environment
Stress
Why might group dynamics affect communication? - ANSWERS-Due to unwritten rules, a group
should establish ground rules or expectations
What is destructive stress? - ANSWERS-When stress continuously occurs
How is communication an interactive sharing of information? - ANSWERS-It involves the process
of encoding and decoding
What 3 elements does communication require? - ANSWERS-A sender, a message, and a receiver
What responsibility does the receiver have? - ANSWERS-Listen, process, and understand the
information as well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and understanding represent?
- ANSWERS-Encoding
What does the responsibility of the receiver: responding to the sender with feedback,
represent? - ANSWERS-Decoding
What factors interfere with the encoding process? (General) - ANSWERS-Sender factors
Receiver factors
What are some specific sender factors that may interfere with the encoding process? -
ANSWERS-Unclear speech
Monotone voice
, Poor sentence structure
Inappropriate use of terminology or jargon
Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding process? -
ANSWERS-Lack of attention
Prejudice and biases
Preoccupation with another problem
Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a
communicated message? - ANSWERS-Verbal communication
What kind of communication makes up 55% of a communicated message and includes body
language, facial expressions, gestures, physical appearance, touch, and spatial territory? -
ANSWERS-Nonverbal communication
What is spatial territory? - ANSWERS-Personal space
What kind of communication makes up 38% of communication and includes vocal cues (tone,
pauses), volume, and speed of speech? - ANSWERS-Paraverbal communication
True or false
Verbal communication makes up majority of a message? - ANSWERS-False, nonverbal makes up
majority of a communicated message
Remember
It's not what you say, it's how you say it - ANSWERS-...
Answers48
What are some examples of self-built provider hosted electronic records? - ANSWERS-MyActive
Health
HealthProfiler
What is a two way exchange of healthcare information between the provider and client, and can
be initiated by either one? - ANSWERS-E-Encounters
What is one way an e-encounter can occur. - ANSWERS-Email communication
What is a benefit of email communication with a provider? - ANSWERS-Retention
Compliance
Visitation rates are low
Telephone for follow up
What are some barriers for email communication with a provider? - ANSWERS-Privacy
Liability
Increased workload for provider
What are some current issues with E-Encounters? - ANSWERS-What to post and when
Contractual relationship
Response and triage of messages
Payment
,What is another form of E-Encounters? - ANSWERS-Home monitoring, which can include emails
and e-visits
True or false
The major concern associated with smart card use is security? - ANSWERS-True
What is essential in order to overcome personality barriers? - ANSWERS-Good communication
techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice - ANSWERS-
Communication
Who must nurses be able to effectively communicate with to achieve their goal of high quality
care? - ANSWERS-Clients, family members, physicians, peers, and associate
What promotes good quality of care? - ANSWERS-Good communication
What is essential for good leadership and management? - ANSWERS-Good communication
True or false
The BSN program promotes good communication to develop leadership and management
abilities - ANSWERS-True
What are 6 factors that affect communication? - ANSWERS-Change
Anger
Group dynamics
Competition
,Work environment
Stress
Why might group dynamics affect communication? - ANSWERS-Due to unwritten rules, a group
should establish ground rules or expectations
What is destructive stress? - ANSWERS-When stress continuously occurs
How is communication an interactive sharing of information? - ANSWERS-It involves the process
of encoding and decoding
What 3 elements does communication require? - ANSWERS-A sender, a message, and a receiver
What responsibility does the receiver have? - ANSWERS-Listen, process, and understand the
information as well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and understanding represent?
- ANSWERS-Encoding
What does the responsibility of the receiver: responding to the sender with feedback,
represent? - ANSWERS-Decoding
What factors interfere with the encoding process? (General) - ANSWERS-Sender factors
Receiver factors
What are some specific sender factors that may interfere with the encoding process? -
ANSWERS-Unclear speech
Monotone voice
, Poor sentence structure
Inappropriate use of terminology or jargon
Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding process? -
ANSWERS-Lack of attention
Prejudice and biases
Preoccupation with another problem
Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a
communicated message? - ANSWERS-Verbal communication
What kind of communication makes up 55% of a communicated message and includes body
language, facial expressions, gestures, physical appearance, touch, and spatial territory? -
ANSWERS-Nonverbal communication
What is spatial territory? - ANSWERS-Personal space
What kind of communication makes up 38% of communication and includes vocal cues (tone,
pauses), volume, and speed of speech? - ANSWERS-Paraverbal communication
True or false
Verbal communication makes up majority of a message? - ANSWERS-False, nonverbal makes up
majority of a communicated message
Remember
It's not what you say, it's how you say it - ANSWERS-...
