RISE UP CUSTOMER SERVICE AND SALES
EXAM SCRIPT 2026 FULL QUESTIONS WITH
VERIFIED CORRECT ANSWERS
◉ How should you treat every customer when they enter the store?
a. You should let them shop on their own and only approach them if
they ask?.
b. You should not talk to them for more than 10 seconds.
c. You should be attentive, be patient and help them any way that
you can.
d. If they are rude, you should be rude back.. Answer: c. You should
be attentive, be patient and help them any way that you can.
◉ What are the best ways to show a customer about features of a
product?
a. Demonstrate the features
b. Show the customer the information on the website
c. Tell the customer what aisle the product is located
d. Tell the customer about your own personal experience with the
product. Answer: a. Demonstrate the features
, ◉ A shampooer in a hair salon is about to shampoo a client's hair.
The stylist sees this and knows the customer is allergic to this
shampoos. What should the hair stylist do?
a. Take over the shampooing and do it herself
b. Ask the shampooer if anyone has told her that the customer is
allergic to that type of shampoo.
c. Say nothing and hope the customer doesn't notice. Answer: b. Ask
the shampooer if anyone has told her that the customer is allergic to
that type of shampoo.
◉ A customer walks into a home improvement store and has many
things that they are looking for. How can you best help the customer
and best understand their needs?
a. Pretend to listen and guess what the customer needs
b. Only grab a couple of items that customer asked for
c. Ask your manager to help you assist this customer
d. Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items.. Answer: d.
Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items.
◉ A woman walks into a store and would like to buy a hat for her
grandchildren. She doesn't know what kind of hat to get, how can
you best help her?
a. Ask the customer open ended questions to determine her needs.
EXAM SCRIPT 2026 FULL QUESTIONS WITH
VERIFIED CORRECT ANSWERS
◉ How should you treat every customer when they enter the store?
a. You should let them shop on their own and only approach them if
they ask?.
b. You should not talk to them for more than 10 seconds.
c. You should be attentive, be patient and help them any way that
you can.
d. If they are rude, you should be rude back.. Answer: c. You should
be attentive, be patient and help them any way that you can.
◉ What are the best ways to show a customer about features of a
product?
a. Demonstrate the features
b. Show the customer the information on the website
c. Tell the customer what aisle the product is located
d. Tell the customer about your own personal experience with the
product. Answer: a. Demonstrate the features
, ◉ A shampooer in a hair salon is about to shampoo a client's hair.
The stylist sees this and knows the customer is allergic to this
shampoos. What should the hair stylist do?
a. Take over the shampooing and do it herself
b. Ask the shampooer if anyone has told her that the customer is
allergic to that type of shampoo.
c. Say nothing and hope the customer doesn't notice. Answer: b. Ask
the shampooer if anyone has told her that the customer is allergic to
that type of shampoo.
◉ A customer walks into a home improvement store and has many
things that they are looking for. How can you best help the customer
and best understand their needs?
a. Pretend to listen and guess what the customer needs
b. Only grab a couple of items that customer asked for
c. Ask your manager to help you assist this customer
d. Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items.. Answer: d.
Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items.
◉ A woman walks into a store and would like to buy a hat for her
grandchildren. She doesn't know what kind of hat to get, how can
you best help her?
a. Ask the customer open ended questions to determine her needs.
