Rise Up Customer Service and Sales Test EXAM
LATEST (2025) COMPLETE QUESTIONS With 100%
Verified Solutions,
Active listening - (ANSWER)A structured form of listening and responding that
focuses the attention on the speaker. The listener must take care to attend to the
speaker fully and understand any messages suggested behind the words.
Body language cues - (ANSWER)Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal
communication.
Brand promise - (ANSWER)An extension of the company brand that reflects the
benefit of doing business with them (such as providing great customer service)
Company brand - (ANSWER)The overall impression gathered from information
that is seen, heard and experienced by customers who encounter a business, its
products and its services.
Company culture - (ANSWER)The unique way that an organization's employees
interact with each other and with customers. The culture defines the personality
of a company and typically includes a variety of elements such as work
environment, company mission, values, ethics, expectations and goals.
Company website - (ANSWER)a website that represents a retailer on the Internet;
places where customers can browse and purchase products/services that are
offered.
, Comparison Shopper - (ANSWER)A shopper who spends a lot of time checking
out products and prices through online sites, visiting different stores, comparing
retailer ads and/or getting the opinions of others.
Customer service - (ANSWER)The help, information, and recommendations that
company representatives give to people who explore or buy its products and/ or
services.
Customers - (ANSWER)people who buy goods and services - also known as
consumers
Demographic data - (ANSWER)Quantifiable information used to help retailers
determine customer behavior (such as household size, gender, age, income,
education, occupation, place of residence, etc.)
Distribution channel - (ANSWER)A path through which a product travels from its
creation to when it reaches the customer.
Follower - (ANSWER)a shopper who wants to find out what's trendy before
making a purchase. They look for established brands that they have previously
purchased and trust before making a buying decision.
Franchise - (ANSWER)A license granted to another entity to retail a company's
products or services in a particular order.
LATEST (2025) COMPLETE QUESTIONS With 100%
Verified Solutions,
Active listening - (ANSWER)A structured form of listening and responding that
focuses the attention on the speaker. The listener must take care to attend to the
speaker fully and understand any messages suggested behind the words.
Body language cues - (ANSWER)Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal
communication.
Brand promise - (ANSWER)An extension of the company brand that reflects the
benefit of doing business with them (such as providing great customer service)
Company brand - (ANSWER)The overall impression gathered from information
that is seen, heard and experienced by customers who encounter a business, its
products and its services.
Company culture - (ANSWER)The unique way that an organization's employees
interact with each other and with customers. The culture defines the personality
of a company and typically includes a variety of elements such as work
environment, company mission, values, ethics, expectations and goals.
Company website - (ANSWER)a website that represents a retailer on the Internet;
places where customers can browse and purchase products/services that are
offered.
, Comparison Shopper - (ANSWER)A shopper who spends a lot of time checking
out products and prices through online sites, visiting different stores, comparing
retailer ads and/or getting the opinions of others.
Customer service - (ANSWER)The help, information, and recommendations that
company representatives give to people who explore or buy its products and/ or
services.
Customers - (ANSWER)people who buy goods and services - also known as
consumers
Demographic data - (ANSWER)Quantifiable information used to help retailers
determine customer behavior (such as household size, gender, age, income,
education, occupation, place of residence, etc.)
Distribution channel - (ANSWER)A path through which a product travels from its
creation to when it reaches the customer.
Follower - (ANSWER)a shopper who wants to find out what's trendy before
making a purchase. They look for established brands that they have previously
purchased and trust before making a buying decision.
Franchise - (ANSWER)A license granted to another entity to retail a company's
products or services in a particular order.
