ICRM PART 1 COMPREHENSIVE EXAM 2026
FULL QUESTIONS AND CORRECT ANSWERS
◉ Herzberg's theory. Answer: A motivation theory that suggests certain
higher-level job factors (motivation) will satisfy employees, while
certain lower-level job factors (hygiene) will merely prevent them from
becoming dissatisfied.
◉ McClellan's theory. Answer: every person has one of three main
driving motivators: the needs for achievement, affiliation, or power.
These motivators are not inherent; we develop them through our culture
and life experiences.
◉ Weber's theory. Answer: the workplace should be a professional and
impersonal setting. To ensure that all employees are treated fairly and
equally, managers should maintain an impersonal relationship with
them.
◉ Deming's theory. Answer: people are motivated by intrinsic factors
such as job satisfaction and a sense of belonging.
Leadership and training must be instituted, and continuous thinking,
question-asking, and solution development lead to improvement. PDSA
(Plan, Do, Study, Act) cycles theory is a framework for rapid-testing
change on a small scale.
, ◉ Drucker's theory. Answer: advocated for a focus on results rather than
activities. He believed that managers should be evaluated based on the
outcomes they achieve, aligning with the principles of efficiency and
effectiveness.
◉ Matrix organization. Answer: An organization composed of dual
reporting relationships in which some managers report to two
superiors—a functional manager and a divisional manager
◉ SMART (project management). Answer: Specific, Measurable,
Attainable, Relevant, Time-Bound
◉ Generally Accepted Recordkeeping Practices. Answer: ARMA
Principles - Accountability, Transparency, Integrity, Protection,
Compliance, Availability, Retention, Disposition
◉ Contingency Theory. Answer: This contingency theory suggests that
leaders should adapt their leadership style based on their followers'
readiness or maturity level. Pioneered by Paul Hersey and Ken
Blanchard, it stresses that leadership is not a one-size-fits-all concept.
◉ Zero-based budgeting. Answer: a budgeting approach in which each
department starts from zero every year and must justify every item in the
budget, rather than simply adjusting the previous year's budget amounts
FULL QUESTIONS AND CORRECT ANSWERS
◉ Herzberg's theory. Answer: A motivation theory that suggests certain
higher-level job factors (motivation) will satisfy employees, while
certain lower-level job factors (hygiene) will merely prevent them from
becoming dissatisfied.
◉ McClellan's theory. Answer: every person has one of three main
driving motivators: the needs for achievement, affiliation, or power.
These motivators are not inherent; we develop them through our culture
and life experiences.
◉ Weber's theory. Answer: the workplace should be a professional and
impersonal setting. To ensure that all employees are treated fairly and
equally, managers should maintain an impersonal relationship with
them.
◉ Deming's theory. Answer: people are motivated by intrinsic factors
such as job satisfaction and a sense of belonging.
Leadership and training must be instituted, and continuous thinking,
question-asking, and solution development lead to improvement. PDSA
(Plan, Do, Study, Act) cycles theory is a framework for rapid-testing
change on a small scale.
, ◉ Drucker's theory. Answer: advocated for a focus on results rather than
activities. He believed that managers should be evaluated based on the
outcomes they achieve, aligning with the principles of efficiency and
effectiveness.
◉ Matrix organization. Answer: An organization composed of dual
reporting relationships in which some managers report to two
superiors—a functional manager and a divisional manager
◉ SMART (project management). Answer: Specific, Measurable,
Attainable, Relevant, Time-Bound
◉ Generally Accepted Recordkeeping Practices. Answer: ARMA
Principles - Accountability, Transparency, Integrity, Protection,
Compliance, Availability, Retention, Disposition
◉ Contingency Theory. Answer: This contingency theory suggests that
leaders should adapt their leadership style based on their followers'
readiness or maturity level. Pioneered by Paul Hersey and Ken
Blanchard, it stresses that leadership is not a one-size-fits-all concept.
◉ Zero-based budgeting. Answer: a budgeting approach in which each
department starts from zero every year and must justify every item in the
budget, rather than simply adjusting the previous year's budget amounts
