MGT 610 MODULE 5: ASSIGNMENT 1 - BASIC
QUALITY MANAGEMENT QUIZ
True or false: Management should focus on managing process to achieve the optimal
trade-off between two kinds of costs (i.e., control cost and failure cost), rather than
pursuing the goal of zero defects because this goal is unrealistic. - Answer -false
The degree to which a product or service meets the specifications of its design and
achieves the specified performance is called ___. - Answer -conformance quality
Which of the following is NOT a method used in modern approaches to quality
management? - Answer -Locate defects through inspection and remove defective
products before they reach the customer.
In the context of quality management, which of the following terms is a formal statement
of the attributes of a product or service? - Answer -Specification
Which of the following is an example of the quality dimension of core performance? -
Answer -The speed of an Internet connection from a network provider
Each of the following is an example of prevention costs EXCEPT: - Answer -testing and
inspecting purchased materials and components from suppliers.
The costs of measuring, monitoring, inspecting, and testing to detect quality problems at
various points in a process are best categorized as ___. - Answer -appraisal costs
The costs of recovering from defects within the production process, such as the costs of
scrap or rework, are best categorized as: - Answer -internal failure costs
Each of the following is an example of external failure costs EXCEPT: - Answer -rework
as a result of final inspection.
Which of the following is an example of internal failure costs? - Answer -Process
downtime
Which of the following is an example of appraisal costs? - Answer -"Secret shopper"
tests of retail services
A small but important raw material is used in a special plastic in automobile bumpers.
The raw material costs $0.50 per bumper. The plastic costs the bumper supplier $5 per
bumper. The bumpers have a variable manufacturing cost of $25 each. XYZ Motor
Company buys the bumpers from the bumper supplier for $40 each and assembles
them into its autos. When a repair shop orders a replacement bumper, it buys bumpers
for $100 each and charges the car owner $250, including labor, to replace it.
QUALITY MANAGEMENT QUIZ
True or false: Management should focus on managing process to achieve the optimal
trade-off between two kinds of costs (i.e., control cost and failure cost), rather than
pursuing the goal of zero defects because this goal is unrealistic. - Answer -false
The degree to which a product or service meets the specifications of its design and
achieves the specified performance is called ___. - Answer -conformance quality
Which of the following is NOT a method used in modern approaches to quality
management? - Answer -Locate defects through inspection and remove defective
products before they reach the customer.
In the context of quality management, which of the following terms is a formal statement
of the attributes of a product or service? - Answer -Specification
Which of the following is an example of the quality dimension of core performance? -
Answer -The speed of an Internet connection from a network provider
Each of the following is an example of prevention costs EXCEPT: - Answer -testing and
inspecting purchased materials and components from suppliers.
The costs of measuring, monitoring, inspecting, and testing to detect quality problems at
various points in a process are best categorized as ___. - Answer -appraisal costs
The costs of recovering from defects within the production process, such as the costs of
scrap or rework, are best categorized as: - Answer -internal failure costs
Each of the following is an example of external failure costs EXCEPT: - Answer -rework
as a result of final inspection.
Which of the following is an example of internal failure costs? - Answer -Process
downtime
Which of the following is an example of appraisal costs? - Answer -"Secret shopper"
tests of retail services
A small but important raw material is used in a special plastic in automobile bumpers.
The raw material costs $0.50 per bumper. The plastic costs the bumper supplier $5 per
bumper. The bumpers have a variable manufacturing cost of $25 each. XYZ Motor
Company buys the bumpers from the bumper supplier for $40 each and assembles
them into its autos. When a repair shop orders a replacement bumper, it buys bumpers
for $100 each and charges the car owner $250, including labor, to replace it.
