Which of the following allows a department to assess its cost-effectiveness within an
IAHSS Exam Questions And Answers organization?
A. Crime analysis.
(Full Study Guide) 2025/2026 B. Risk assessments.
C. Bench-marking.
Which of the following is NOT one of the classifications of healthcare organizations in D. Evaluation surveys. - Correct answer-C. Bench-marking.
Chapter one?
A. Propriety or for-profit. What should the most primary overriding concern of any security department be?
B. Not-for-profit. A. Its image.
C. Government-supported. B. The safety and well-being of anyone in the facility.
D. Individual healthcare. - Correct answer-D. Individual healthcare. C. The goals and mission of the entity employing the security services.
D. Cost-effectiveness. - Correct answer-B. The safety and well-being of anyone in the
Which of the following is NOT a risk issue for healthcare? facility.
A. Drugs are used and stored in the facility.
B. Mostly female staff. Which of the following are skills a security professional should have and use at all
C. High percentage of technical and professional staff. times?
D. Publicly accessible and many doors must remain open. - Correct answer-C. High A. Good observation skills.
percentage of technical and professional staff. B. good communication skills.
C. Tolerance.
Which of the following is usually at the top of the organizational chart? D. All of the above. - Correct answer-D. All of the above.
A. Board of Directors.
B. Department leaders. Why are vendors potentially a high security risk to a healthcare facility?
C. Assistant administrators. A. Vendors often have access to sensitive areas yet staff of the healthcare organization
D. Vice presidents. - Correct answer-A. Board of Directors may know very little about vendor's background.
B. Vendors typically drive large vehicles that can conceal large amounts of stolen
Which of the following statements best describes employees? property or contraband.
A. Medical staff contracted by the facility. C. Competing vendors may clash at a facility.
B. All staff directly employed by the facility. D. Vendors may be bringing in high-demand products that could be targeted for theft. -
C. Volunteers who donate their time. Correct answer-A. Vendors often have access to sensitive areas yet staff of the
D. Contracted persons. - Correct answer-B. All staff directly employed by the facility. healthcare organization may know very little about vendor's background.
Security uses senior management's endorsement to build what kind of program? In the patient- and family-centered care philosophy, who determines which individuals
A. Strong and effective. are part of the patient's family?
B. A program that works in a small part of the facility. A. Patient's parents or legal guardians.
C. Generally effective. B. Nursing staff.
D. Strong and simple. - Correct answer-A. Strong and effective. C. Attending physician.
D. The patient, provided he or she is developmentally mature and competent to do so. -
How should friendships and inter-personal relationships between security officers and Correct answer-D. The patient, provided he or she is developmentally mature and
staff members from other departments be treated? competent to do so.
A. Discouraged.
B. Encouraged. Which of the following is not an example of an external costumer?
C. Encouraged but monitored. A. Patients.
D. Encouraged, but security staff educated about ethics and avoiding favoritism. - B. Vendors.
Correct answer-D. Encouraged, but security staff educated about ethics and avoiding C. Employees.
favoritism. D. Regulatory agencies. - Correct answer-C. Employees.
, B. To help the customer see that someone tried, even though though the customer,s
Which of the following does NOT help the security uniform communicate an appropriate wants were not met.
message to the public? C. To make the customer think no one cares about the concern raised by the customer.
A. Clean uniform. D. To help the customer walk away with a neutral feeling. - Correct answer-A. To make
B. Wearing the uniform shirt outside of the trousers. the customer walk away with a positive feeling.
C. Well cared for uniform.
D. Shined footwear. - Correct answer-B. Wearing the uniform shirt outside of the Which of the following is the definition of a customer?
trousers. A. External paying customer.
B. Internal customer.
Which of the following is NOT an example of undesirable behavior and demeanor in a C. Non-paying external customer.
security officer? D. Anyone with whom you interact. - Correct answer-D. Anyone with whom you interact.
A. Bad attitude.
B. Dishonesty. Which of the following is NOT a common technique to use while providing good
C. Impoliteness. customer service.
D. Confidence. - Correct answer-D. Confidence. A. Acknowledge the customer's needs.
B. Use inappropriate body language.
What is the relationship between employees and management sometimes called? C. Provide alternatives.
A. Employee relations. D. Say thank you. - Correct answer-B. Use inappropriate body language.
B. Confidentiality.
C. Family interaction. The Joint Commission requires that risk assessments be conducted how often?
D. Tense conversation. - Correct answer-A. Employee relations. A. Every two years.
B. Every six months.
Which of the following may union members NOT do during picketing? C. Every year.
A. Carry signs. D. Monthly. - Correct answer-C. Every year.
B. Protest management decisions.
C. Block entrances to the building. Which of the following is NOT a true statement?
D. Congregate outside the facility. - Correct answer-C. Block entrances to the building. A. Team building encourages employee involvement in planning, problem solving, and
decision making within the organization.
Which of the following is NOT a true statement about customers' perceptions of their B. Team building promotes a better understanding of decisions.
experience? C. Team building rarely contributes to support for ownership of decisions, processes,
A. Interaction is subject to personal interpretation. and changes.
B. Interaction can only be perceived by words stated. D. Active participation on teams can engage employees. - Correct answer-C. Team
C. Interaction is affected by body language. building rarely contributes to support for ownership of decisions, processes, and
D. Interaction is affected by all of your actions. - Correct answer-B. Interaction can only changes.
be perceived by words stated.
Which of the following is NOT an ongoing or functional work team?
Which of the following is NOT one of the three powerful, personal reasons to provide A. A project team.
great customer service? B. A natural work team.
A. More job satisfaction. C. A management team.
B. Less stress and hassle. D. A process improvement team. - Correct answer-A. A project team.
C. Trying to impress your supervisor.
D. More job success. - Correct answer-C. Trying to impress your supervisor. What is a misdemeanor?
A. A crime punishable by imprisonment for more than a year.
Which of the following describes the main objective of good customer service? B. A violation of the municipal code.
A. To make the customer walk away with a positive feeling. C. Any offense other than a felony.
, D. A violation of the state's penal code. - Correct answer-C. Any offense other than a D. Time, memory and perception. - Correct answer-B. Observation, perception and
felony. memory.
To be successful, teams need which of the following? Which type of patrol covers all areas equally with high visibility?
A. Access to resources. A. Selective.
B. Clearly defined boundaries. B. Directed.
C. Access to people who know. C. Vehicle.
D. Clearly defined purposes and goal. D. Routine. - Correct answer-D. Routine.
E. all of the above. - Correct answer-E. all of the above.
Which one of these is an example of something you should do while patrolling?
What is the definition of crowd control? A. Let employees know you are in the area.
A. Techniques used to manage lawful public assemblies. B. Get careless.
B. Allowing First Amendment activities. C. Be a hero unnecessarily.
C. Allowing Demonstrations. D. Get separated from your equipment. - Correct answer-A. Let employees know you
D. Techniques used to address unlawful public assemblies. - Correct answer-D. are in the area.
Techniques used to address unlawful public assemblies.
What patient information can be given to the security officer by a clinician
Which of the following is NOT a stage of team development? A. Clinicians are never allowed to release any patient information to anyone.
A. Forming. B. only patient information of interest to the security officer.
B. Ending. C. Only patient information that is critical to the performance of the security officer.
C. Norming. D. None of the above. - Correct answer-C. Only patient information that is critical to the
D. Storming - Correct answer-B. Ending. performance of the security officer.
Failure of teams can usually be attributed to what? What should facility employees do when they hear an announcement of a child
A. No clearly defined purpose or goals. abduction.
B. Lack of employee buy-in to teams. A. Leave their offices, go out the closest door, and assemble in the street.
C. Employees conditioned to value individual achievement. B. Go to their assigned areas (doors,stairs, elevators, etc.), look for anyone with any
D. Any of the above. - Correct answer-D. Any of the above. item that could be hiding the child, and stop and question them.
C. Call the security office and volunteer to help if needed.
Which of the following is NOT an opportunity derived from patrol? D. Stay inside their office and out of the away. - Correct answer-B. Go to their assigned
A. Getting to know the community. areas (doors,stairs, elevators, etc.), look for anyone with any item that could be hiding
B. Establishing positive relationships and partnerships. the child, and stop and question them.
C. Improving communications.
D. Using the security vehicle to go off site. - Correct answer-D. Using the security Security officers must interact in a professional manner with which group of people?
vehicle to go off site. A. Patients.
B. Visitors.
Which is the most common patrol approach? C. Employees.
A. Inconspicuous. D. Physicians.
B. Routine. E. All the above. - Correct answer-E. All the above.
C. Conspicuous.
D. Foot. - Correct answer-C. Conspicuous. Which trait or skill is NOT desirable for a security officer to possess?
A. Strong communication skills.
Which of the following are the three key elements of a good patrol. B. Compassion.
A. Hearing, documentation and memory. C. Ability to speak loudly.
B. Observation, perception and memory. D. Ability to express care and understanding. - Correct answer-C. Ability to speak
C. Perception, memory and documentation. loudly.
IAHSS Exam Questions And Answers organization?
A. Crime analysis.
(Full Study Guide) 2025/2026 B. Risk assessments.
C. Bench-marking.
Which of the following is NOT one of the classifications of healthcare organizations in D. Evaluation surveys. - Correct answer-C. Bench-marking.
Chapter one?
A. Propriety or for-profit. What should the most primary overriding concern of any security department be?
B. Not-for-profit. A. Its image.
C. Government-supported. B. The safety and well-being of anyone in the facility.
D. Individual healthcare. - Correct answer-D. Individual healthcare. C. The goals and mission of the entity employing the security services.
D. Cost-effectiveness. - Correct answer-B. The safety and well-being of anyone in the
Which of the following is NOT a risk issue for healthcare? facility.
A. Drugs are used and stored in the facility.
B. Mostly female staff. Which of the following are skills a security professional should have and use at all
C. High percentage of technical and professional staff. times?
D. Publicly accessible and many doors must remain open. - Correct answer-C. High A. Good observation skills.
percentage of technical and professional staff. B. good communication skills.
C. Tolerance.
Which of the following is usually at the top of the organizational chart? D. All of the above. - Correct answer-D. All of the above.
A. Board of Directors.
B. Department leaders. Why are vendors potentially a high security risk to a healthcare facility?
C. Assistant administrators. A. Vendors often have access to sensitive areas yet staff of the healthcare organization
D. Vice presidents. - Correct answer-A. Board of Directors may know very little about vendor's background.
B. Vendors typically drive large vehicles that can conceal large amounts of stolen
Which of the following statements best describes employees? property or contraband.
A. Medical staff contracted by the facility. C. Competing vendors may clash at a facility.
B. All staff directly employed by the facility. D. Vendors may be bringing in high-demand products that could be targeted for theft. -
C. Volunteers who donate their time. Correct answer-A. Vendors often have access to sensitive areas yet staff of the
D. Contracted persons. - Correct answer-B. All staff directly employed by the facility. healthcare organization may know very little about vendor's background.
Security uses senior management's endorsement to build what kind of program? In the patient- and family-centered care philosophy, who determines which individuals
A. Strong and effective. are part of the patient's family?
B. A program that works in a small part of the facility. A. Patient's parents or legal guardians.
C. Generally effective. B. Nursing staff.
D. Strong and simple. - Correct answer-A. Strong and effective. C. Attending physician.
D. The patient, provided he or she is developmentally mature and competent to do so. -
How should friendships and inter-personal relationships between security officers and Correct answer-D. The patient, provided he or she is developmentally mature and
staff members from other departments be treated? competent to do so.
A. Discouraged.
B. Encouraged. Which of the following is not an example of an external costumer?
C. Encouraged but monitored. A. Patients.
D. Encouraged, but security staff educated about ethics and avoiding favoritism. - B. Vendors.
Correct answer-D. Encouraged, but security staff educated about ethics and avoiding C. Employees.
favoritism. D. Regulatory agencies. - Correct answer-C. Employees.
, B. To help the customer see that someone tried, even though though the customer,s
Which of the following does NOT help the security uniform communicate an appropriate wants were not met.
message to the public? C. To make the customer think no one cares about the concern raised by the customer.
A. Clean uniform. D. To help the customer walk away with a neutral feeling. - Correct answer-A. To make
B. Wearing the uniform shirt outside of the trousers. the customer walk away with a positive feeling.
C. Well cared for uniform.
D. Shined footwear. - Correct answer-B. Wearing the uniform shirt outside of the Which of the following is the definition of a customer?
trousers. A. External paying customer.
B. Internal customer.
Which of the following is NOT an example of undesirable behavior and demeanor in a C. Non-paying external customer.
security officer? D. Anyone with whom you interact. - Correct answer-D. Anyone with whom you interact.
A. Bad attitude.
B. Dishonesty. Which of the following is NOT a common technique to use while providing good
C. Impoliteness. customer service.
D. Confidence. - Correct answer-D. Confidence. A. Acknowledge the customer's needs.
B. Use inappropriate body language.
What is the relationship between employees and management sometimes called? C. Provide alternatives.
A. Employee relations. D. Say thank you. - Correct answer-B. Use inappropriate body language.
B. Confidentiality.
C. Family interaction. The Joint Commission requires that risk assessments be conducted how often?
D. Tense conversation. - Correct answer-A. Employee relations. A. Every two years.
B. Every six months.
Which of the following may union members NOT do during picketing? C. Every year.
A. Carry signs. D. Monthly. - Correct answer-C. Every year.
B. Protest management decisions.
C. Block entrances to the building. Which of the following is NOT a true statement?
D. Congregate outside the facility. - Correct answer-C. Block entrances to the building. A. Team building encourages employee involvement in planning, problem solving, and
decision making within the organization.
Which of the following is NOT a true statement about customers' perceptions of their B. Team building promotes a better understanding of decisions.
experience? C. Team building rarely contributes to support for ownership of decisions, processes,
A. Interaction is subject to personal interpretation. and changes.
B. Interaction can only be perceived by words stated. D. Active participation on teams can engage employees. - Correct answer-C. Team
C. Interaction is affected by body language. building rarely contributes to support for ownership of decisions, processes, and
D. Interaction is affected by all of your actions. - Correct answer-B. Interaction can only changes.
be perceived by words stated.
Which of the following is NOT an ongoing or functional work team?
Which of the following is NOT one of the three powerful, personal reasons to provide A. A project team.
great customer service? B. A natural work team.
A. More job satisfaction. C. A management team.
B. Less stress and hassle. D. A process improvement team. - Correct answer-A. A project team.
C. Trying to impress your supervisor.
D. More job success. - Correct answer-C. Trying to impress your supervisor. What is a misdemeanor?
A. A crime punishable by imprisonment for more than a year.
Which of the following describes the main objective of good customer service? B. A violation of the municipal code.
A. To make the customer walk away with a positive feeling. C. Any offense other than a felony.
, D. A violation of the state's penal code. - Correct answer-C. Any offense other than a D. Time, memory and perception. - Correct answer-B. Observation, perception and
felony. memory.
To be successful, teams need which of the following? Which type of patrol covers all areas equally with high visibility?
A. Access to resources. A. Selective.
B. Clearly defined boundaries. B. Directed.
C. Access to people who know. C. Vehicle.
D. Clearly defined purposes and goal. D. Routine. - Correct answer-D. Routine.
E. all of the above. - Correct answer-E. all of the above.
Which one of these is an example of something you should do while patrolling?
What is the definition of crowd control? A. Let employees know you are in the area.
A. Techniques used to manage lawful public assemblies. B. Get careless.
B. Allowing First Amendment activities. C. Be a hero unnecessarily.
C. Allowing Demonstrations. D. Get separated from your equipment. - Correct answer-A. Let employees know you
D. Techniques used to address unlawful public assemblies. - Correct answer-D. are in the area.
Techniques used to address unlawful public assemblies.
What patient information can be given to the security officer by a clinician
Which of the following is NOT a stage of team development? A. Clinicians are never allowed to release any patient information to anyone.
A. Forming. B. only patient information of interest to the security officer.
B. Ending. C. Only patient information that is critical to the performance of the security officer.
C. Norming. D. None of the above. - Correct answer-C. Only patient information that is critical to the
D. Storming - Correct answer-B. Ending. performance of the security officer.
Failure of teams can usually be attributed to what? What should facility employees do when they hear an announcement of a child
A. No clearly defined purpose or goals. abduction.
B. Lack of employee buy-in to teams. A. Leave their offices, go out the closest door, and assemble in the street.
C. Employees conditioned to value individual achievement. B. Go to their assigned areas (doors,stairs, elevators, etc.), look for anyone with any
D. Any of the above. - Correct answer-D. Any of the above. item that could be hiding the child, and stop and question them.
C. Call the security office and volunteer to help if needed.
Which of the following is NOT an opportunity derived from patrol? D. Stay inside their office and out of the away. - Correct answer-B. Go to their assigned
A. Getting to know the community. areas (doors,stairs, elevators, etc.), look for anyone with any item that could be hiding
B. Establishing positive relationships and partnerships. the child, and stop and question them.
C. Improving communications.
D. Using the security vehicle to go off site. - Correct answer-D. Using the security Security officers must interact in a professional manner with which group of people?
vehicle to go off site. A. Patients.
B. Visitors.
Which is the most common patrol approach? C. Employees.
A. Inconspicuous. D. Physicians.
B. Routine. E. All the above. - Correct answer-E. All the above.
C. Conspicuous.
D. Foot. - Correct answer-C. Conspicuous. Which trait or skill is NOT desirable for a security officer to possess?
A. Strong communication skills.
Which of the following are the three key elements of a good patrol. B. Compassion.
A. Hearing, documentation and memory. C. Ability to speak loudly.
B. Observation, perception and memory. D. Ability to express care and understanding. - Correct answer-C. Ability to speak
C. Perception, memory and documentation. loudly.
