MGMT 425 Exam 1 Quality Management Questions With
Complete Answers 100% Pass
What are some important characteristics of quality? - ANSWER - Quality is uniquely
positioned to accelerate organizational growth through better execution and alignment
- Quality provides the voice of the customer (VOC) critical to developing innovative products
and services
- Quality can provide an organization with a competitive edge
What are the 6 different quality perspectives and what do they mean? - ANSWER -
Transcendent Perspective: excellence
- Product Perspective: quantities of product attributes
- User Perspective: fitness for intended use
- Value Perspective: quality vs. price
- Manufacturing Perspective: conformance to specifications
,- Customer Perspective: meeting or exceeding customer expectations
What are consumers? - ANSWER Ultimate/Final buyers of goods and services
What are external customers? - ANSWER Business-to-business: Companies within a "chain of
customers"
Intermediaries between the producer and the consumer
What are internal customers? - ANSWER Anyone who receives goods or services from
someone else within an organization
What are some contemporary influences on quality? - ANSWER -Global Responsibility
-Consumer Awareness/Sophistication
-Globalization (Outsourcing)
-Increasing Rate of Change
-Workforce of the Future
-Aging Population
-Twenty-first Century Quality
-Innovation and Creativity
, What does quality in marketing pertain to? - ANSWER Marketing and sales personnel are
responsible for determining the needs and expectations of consumers.
What does quality in product design pertain to? - ANSWER Product design and engineering
functions develop technical specifications for products and production processes to meet the
requirements determined by the marketing function.
What does quality in purchasing pertain to? - ANSWER A purchasing agent should not simply
be responsible for low-cost procurement, but should maintain a clear focus on the quality of
purchased goods and materials.
What does quality in production planning and scheduling pertain to? - ANSWER Poor quality
often results from time pressures caused by insufficient planning and scheduling.
What does quality in manufacturing and assembly pertain to? - ANSWER Both technology and
people are essential to high-quality manufacturing.
What does manufacturing process design pertain to? - ANSWER Manufacturing processes
must be capable of producing output that meets specifications consistently.
What does quality in finished goods inspection and testing pertain to? - ANSWER The
purposes of final product inspection are to judge the quality of manufacturing, to discover
and help to resolve production problems that may arise, and to ensure that no defective items
reach the customer.
Complete Answers 100% Pass
What are some important characteristics of quality? - ANSWER - Quality is uniquely
positioned to accelerate organizational growth through better execution and alignment
- Quality provides the voice of the customer (VOC) critical to developing innovative products
and services
- Quality can provide an organization with a competitive edge
What are the 6 different quality perspectives and what do they mean? - ANSWER -
Transcendent Perspective: excellence
- Product Perspective: quantities of product attributes
- User Perspective: fitness for intended use
- Value Perspective: quality vs. price
- Manufacturing Perspective: conformance to specifications
,- Customer Perspective: meeting or exceeding customer expectations
What are consumers? - ANSWER Ultimate/Final buyers of goods and services
What are external customers? - ANSWER Business-to-business: Companies within a "chain of
customers"
Intermediaries between the producer and the consumer
What are internal customers? - ANSWER Anyone who receives goods or services from
someone else within an organization
What are some contemporary influences on quality? - ANSWER -Global Responsibility
-Consumer Awareness/Sophistication
-Globalization (Outsourcing)
-Increasing Rate of Change
-Workforce of the Future
-Aging Population
-Twenty-first Century Quality
-Innovation and Creativity
, What does quality in marketing pertain to? - ANSWER Marketing and sales personnel are
responsible for determining the needs and expectations of consumers.
What does quality in product design pertain to? - ANSWER Product design and engineering
functions develop technical specifications for products and production processes to meet the
requirements determined by the marketing function.
What does quality in purchasing pertain to? - ANSWER A purchasing agent should not simply
be responsible for low-cost procurement, but should maintain a clear focus on the quality of
purchased goods and materials.
What does quality in production planning and scheduling pertain to? - ANSWER Poor quality
often results from time pressures caused by insufficient planning and scheduling.
What does quality in manufacturing and assembly pertain to? - ANSWER Both technology and
people are essential to high-quality manufacturing.
What does manufacturing process design pertain to? - ANSWER Manufacturing processes
must be capable of producing output that meets specifications consistently.
What does quality in finished goods inspection and testing pertain to? - ANSWER The
purposes of final product inspection are to judge the quality of manufacturing, to discover
and help to resolve production problems that may arise, and to ensure that no defective items
reach the customer.
